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Join to apply for the
Desktop Support Technician
role at
Jobs via Dice
2 days ago Be among the first 25 applicants
Join to apply for the
Desktop Support Technician
role at
Jobs via Dice
Dice is the leading career destination for tech experts at every stage of their careers. Our client, Compucom, is seeking the following. Apply via Dice today!
At
CompucomStaffing , you're more than just a number. Our employee relationship managers support you throughout your engagement, providing career guidance and reemployment assistance.
Our client is currently seeking a qualified
Desktop Support Technician
to join their team
onsite
in Evendale, OH and provide end-user support.
Duties and Responsibilities :
Repair, test, image and clean PC's, laptop, monitors, printers, and other related hardware
Maintain, analyze, and troubleshoot software and computer peripherals. Ability to set up, configure, and add all hardware
Perform install, move, add, and change. Large IMAC events expected for client printer migration and PC refreshes
Ensure that all tickets requiring follow-up work and/or calls receive appropriate attention
Assist with installations, configurations, upgrades, patches, and other maintenance activities of server equipment
Perform backup, recovery, and security procedures both planned or during emergency
Follow established procedures to detect, diagnose, and accurately report outage of critical site applications
Assist with diagnoses of network hardware and performance problems
Perform approved installation, configuration, and maintenance of physical network
Perform network system administration task both planned or during emergency
Comfortable with face-to-face interactions as will be required to provide technical support to end users in-person at the customer's site
Back up and burn end user data
Assist in developing and documenting improvements to current processes
Assist other coworkers in resolution of end users' technical issues across the program
Assist Site Leader in the execution of established processes and escalations
Skills and Qualifications :
Minimum 3+ years of experience supporting PC Hardware and software, comfortability with limited support for servers and network equipment. Flexible depending on availability of talent in the area
Experience with asset management
Use a Confident, Positive Attitude to deliver great customer experience and to be invigorated by constant personal interaction
Demonstrate high energy given fast-paced environment
Deep understanding of diagnosing, troubleshooting, replacing PC/laptop hardware internal components (motherboard, hard drives, RAM, CPU), and understanding of troubleshooting PC software (Windows blue-screen, Outlook, connect network printers) as well
Working experience or strong understanding of enterprise technologies (Office 365, Win10 Professional, imaging, and ticketing systems)
Having experience supporting applications related to engineering, manufacturing, and logistics is a plus
Strong understanding / work experience of server and network support within an enterprise. Support being provided is Hands & Feet
Ability to work with strong personalities
Managing stress while being able to deescalate tense users is a key attribute
Get work done independently, and for attendance for availability to work scheduled hours
Trusted to work proactively is a key attribute given limited site IT Leaders
Ability to handle multiple projects
Experience working in an enterprise environment
Be physically able to lift up to 40lbs, bend, crawl and climb
Be able to be on their feet and walk potentially a good portion of the day while visiting customers' work area
ServiceNow experience not required but a plus
Windows 10 and Mac OS experience a plus
Wage Range :
The rate for this position is between
$18.00 - $26.40 per hour . Factors which may affect starting pay within this range may include geography/market, skills, education, experience and other qualifications of the successful candidate.
Benefits :
The Company offers a comprehensive benefit package that you can elect into including but not limited to the following benefits, subject to applicable eligibility requirements: medical insurance, dental insurance, vision insurance, life insurance, AD&D insurance, disability plans, Employee Assistance Program, paid holidays (up to 6 days annually), paid time off (minimum of 10 days annually), paid parental leave (minimum of 10 days annually), 401(k), FSA/HSA pre-tax benefits.
The compensation and benefits information is accurate as of the date of this posting. The Company reserves the right to modify this information at any time, with or without notice, subject to applicable law.
W2 only, no Corp to Corp. We are unable to sponsor H-1B visas at this time.
CompucomStaffing , a division of CompuCom Systems, Inc., is an Equal Opportunity Employer. We provide IT staffing services and solutions to Fortune 1000 companies as well as small and medium business. For more information, visit the company website.
Seniorities level
Mid-Senior level
Employment type
Full-time
Job function
Information Technology
Industries
Software Development
Referrals increase your chances of interviewing at Jobs via Dice by 2x
Get notified about new Desktop Support Technician jobs in
Evendale, OH .
IT Support Technician (Field Dispatch - Tier 1)
West Chester, OH $18.00-$26.40
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Desktop Support Technician
role at
Jobs via Dice
2 days ago Be among the first 25 applicants
Join to apply for the
Desktop Support Technician
role at
Jobs via Dice
Dice is the leading career destination for tech experts at every stage of their careers. Our client, Compucom, is seeking the following. Apply via Dice today!
At
CompucomStaffing , you're more than just a number. Our employee relationship managers support you throughout your engagement, providing career guidance and reemployment assistance.
Our client is currently seeking a qualified
Desktop Support Technician
to join their team
onsite
in Evendale, OH and provide end-user support.
Duties and Responsibilities :
Repair, test, image and clean PC's, laptop, monitors, printers, and other related hardware
Maintain, analyze, and troubleshoot software and computer peripherals. Ability to set up, configure, and add all hardware
Perform install, move, add, and change. Large IMAC events expected for client printer migration and PC refreshes
Ensure that all tickets requiring follow-up work and/or calls receive appropriate attention
Assist with installations, configurations, upgrades, patches, and other maintenance activities of server equipment
Perform backup, recovery, and security procedures both planned or during emergency
Follow established procedures to detect, diagnose, and accurately report outage of critical site applications
Assist with diagnoses of network hardware and performance problems
Perform approved installation, configuration, and maintenance of physical network
Perform network system administration task both planned or during emergency
Comfortable with face-to-face interactions as will be required to provide technical support to end users in-person at the customer's site
Back up and burn end user data
Assist in developing and documenting improvements to current processes
Assist other coworkers in resolution of end users' technical issues across the program
Assist Site Leader in the execution of established processes and escalations
Skills and Qualifications :
Minimum 3+ years of experience supporting PC Hardware and software, comfortability with limited support for servers and network equipment. Flexible depending on availability of talent in the area
Experience with asset management
Use a Confident, Positive Attitude to deliver great customer experience and to be invigorated by constant personal interaction
Demonstrate high energy given fast-paced environment
Deep understanding of diagnosing, troubleshooting, replacing PC/laptop hardware internal components (motherboard, hard drives, RAM, CPU), and understanding of troubleshooting PC software (Windows blue-screen, Outlook, connect network printers) as well
Working experience or strong understanding of enterprise technologies (Office 365, Win10 Professional, imaging, and ticketing systems)
Having experience supporting applications related to engineering, manufacturing, and logistics is a plus
Strong understanding / work experience of server and network support within an enterprise. Support being provided is Hands & Feet
Ability to work with strong personalities
Managing stress while being able to deescalate tense users is a key attribute
Get work done independently, and for attendance for availability to work scheduled hours
Trusted to work proactively is a key attribute given limited site IT Leaders
Ability to handle multiple projects
Experience working in an enterprise environment
Be physically able to lift up to 40lbs, bend, crawl and climb
Be able to be on their feet and walk potentially a good portion of the day while visiting customers' work area
ServiceNow experience not required but a plus
Windows 10 and Mac OS experience a plus
Wage Range :
The rate for this position is between
$18.00 - $26.40 per hour . Factors which may affect starting pay within this range may include geography/market, skills, education, experience and other qualifications of the successful candidate.
Benefits :
The Company offers a comprehensive benefit package that you can elect into including but not limited to the following benefits, subject to applicable eligibility requirements: medical insurance, dental insurance, vision insurance, life insurance, AD&D insurance, disability plans, Employee Assistance Program, paid holidays (up to 6 days annually), paid time off (minimum of 10 days annually), paid parental leave (minimum of 10 days annually), 401(k), FSA/HSA pre-tax benefits.
The compensation and benefits information is accurate as of the date of this posting. The Company reserves the right to modify this information at any time, with or without notice, subject to applicable law.
W2 only, no Corp to Corp. We are unable to sponsor H-1B visas at this time.
CompucomStaffing , a division of CompuCom Systems, Inc., is an Equal Opportunity Employer. We provide IT staffing services and solutions to Fortune 1000 companies as well as small and medium business. For more information, visit the company website.
Seniorities level
Mid-Senior level
Employment type
Full-time
Job function
Information Technology
Industries
Software Development
Referrals increase your chances of interviewing at Jobs via Dice by 2x
Get notified about new Desktop Support Technician jobs in
Evendale, OH .
IT Support Technician (Field Dispatch - Tier 1)
West Chester, OH $18.00-$26.40
We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
#J-18808-Ljbffr