FNBO
Service Banker – FNBO
Join to apply for the
Service Banker
role at
FNBO . This position supports customers with excellent service while performing a variety of teller and banker transactions in line with established policies and procedures. Summary of the Job
Provides existing and potential customers with excellent customer service while performing a variety of transaction functions, in line with established policies and procedures. Knowledgeable of bank services to cross sell or refer products/services as customer needs are identified. Processing teller transactions and performing a variety of sales and service activities to support the financial center. Essential Duties and Responsibilities
Demonstrates commitment, dependability and respect for the team with attendance, punctuality, and agreed-upon schedule of availability. Projects a professional image in dress, manner, communication and focus. Associate may be asked to travel to multiple financial centers within a region(s). Greet and assist customers as they arrive in the Financial Center; provide exceptional customer service throughout the customer interaction. Process all types of teller and banker transactions accurately and according to policy and procedure. Assists customer with additional requests or service issues. Process daily night drop and ATM deposits and balancing under dual control. Maintains security of teller cash according to authority levels per the Authorities and Guidelines. Works toward achievement of individual sales and service goals. Expected to meet minimum performance standards as outlined in the performance scorecard for this position. Uses consultative selling techniques using customer profile tool to uncover and provide client solutions through bank products and services. Handles cash accurately to maintain an acceptable cash difference record. Preserves the confidentiality of customer information according to the Non-solicitation and Non-disclosure policy of the Bank. Performs operational workflow for teller area, handles compliance, audit, operations and follows regulatory standards. Expected to attend and participate in ongoing training and Financial Center meetings. Will also manage customer service requests, sales, new account opening and referral to other business partners as needed to support the banker in the financial center. Other tasks as assigned. Ideal Candidate For This Role
Required Job Qualifications
High School diploma or equivalent required Retail sales/service experience including cash handling, or prior teller experience preferred. Professional written and verbal communication skills. Exhibit and maintain high degree of professionalism. Maintain high degree of confidentiality and integrity. Strong time management skills. Attention to detail. Demonstrates computer literacy. Proactive sales and service skills including outbound calls to customers Physical Demands / Work Environment
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Individuals may stand for long periods of time. Reaching above shoulder height, below the waist or lifting as required to work with coin and currency or store materials throughout the workday. This position may require lifting and carrying of coin and cash up to 50 pounds. Requires ability to communicate verbally and in writing via telephone, email and in person. Also requires ability to operate computer and computer programs. Compensation and Benefits Overview
We offer a variety of benefits designed to keep you and your family physically and financially healthy. Not only do we offer a competitive salary and work-life balance, we offer benefits to match your needs: Medical, Dental, Vision Insurance 401k, With Matching Contributions Time Off Programs Health Savings Account (HSA)/Dependent Care Employee Banking Growth Opportunities Tuition Assistance Short-Term/Long-Term Disability Insurance Learn more about FNBO benefits here: https://www.fnbo.com/careers/benefits/. To obtain compensation and benefit information related to this specific role, e‑mail FNBO at TAGAdmin@fnni.com. To ensure you receive a response, include the number of this job (listed below) in the subject line of your message. Job number: R-20251439 FNBO is an Equal Opportunity/Affirmative Action/ Veterans/Disability Employer – Member FDIC. FNBO follows federal law regarding the use of marijuana. FNBO is an equal opportunity employer for all employees and applicants and makes employment decisions without regard to status or identity.
#J-18808-Ljbffr
Join to apply for the
Service Banker
role at
FNBO . This position supports customers with excellent service while performing a variety of teller and banker transactions in line with established policies and procedures. Summary of the Job
Provides existing and potential customers with excellent customer service while performing a variety of transaction functions, in line with established policies and procedures. Knowledgeable of bank services to cross sell or refer products/services as customer needs are identified. Processing teller transactions and performing a variety of sales and service activities to support the financial center. Essential Duties and Responsibilities
Demonstrates commitment, dependability and respect for the team with attendance, punctuality, and agreed-upon schedule of availability. Projects a professional image in dress, manner, communication and focus. Associate may be asked to travel to multiple financial centers within a region(s). Greet and assist customers as they arrive in the Financial Center; provide exceptional customer service throughout the customer interaction. Process all types of teller and banker transactions accurately and according to policy and procedure. Assists customer with additional requests or service issues. Process daily night drop and ATM deposits and balancing under dual control. Maintains security of teller cash according to authority levels per the Authorities and Guidelines. Works toward achievement of individual sales and service goals. Expected to meet minimum performance standards as outlined in the performance scorecard for this position. Uses consultative selling techniques using customer profile tool to uncover and provide client solutions through bank products and services. Handles cash accurately to maintain an acceptable cash difference record. Preserves the confidentiality of customer information according to the Non-solicitation and Non-disclosure policy of the Bank. Performs operational workflow for teller area, handles compliance, audit, operations and follows regulatory standards. Expected to attend and participate in ongoing training and Financial Center meetings. Will also manage customer service requests, sales, new account opening and referral to other business partners as needed to support the banker in the financial center. Other tasks as assigned. Ideal Candidate For This Role
Required Job Qualifications
High School diploma or equivalent required Retail sales/service experience including cash handling, or prior teller experience preferred. Professional written and verbal communication skills. Exhibit and maintain high degree of professionalism. Maintain high degree of confidentiality and integrity. Strong time management skills. Attention to detail. Demonstrates computer literacy. Proactive sales and service skills including outbound calls to customers Physical Demands / Work Environment
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Individuals may stand for long periods of time. Reaching above shoulder height, below the waist or lifting as required to work with coin and currency or store materials throughout the workday. This position may require lifting and carrying of coin and cash up to 50 pounds. Requires ability to communicate verbally and in writing via telephone, email and in person. Also requires ability to operate computer and computer programs. Compensation and Benefits Overview
We offer a variety of benefits designed to keep you and your family physically and financially healthy. Not only do we offer a competitive salary and work-life balance, we offer benefits to match your needs: Medical, Dental, Vision Insurance 401k, With Matching Contributions Time Off Programs Health Savings Account (HSA)/Dependent Care Employee Banking Growth Opportunities Tuition Assistance Short-Term/Long-Term Disability Insurance Learn more about FNBO benefits here: https://www.fnbo.com/careers/benefits/. To obtain compensation and benefit information related to this specific role, e‑mail FNBO at TAGAdmin@fnni.com. To ensure you receive a response, include the number of this job (listed below) in the subject line of your message. Job number: R-20251439 FNBO is an Equal Opportunity/Affirmative Action/ Veterans/Disability Employer – Member FDIC. FNBO follows federal law regarding the use of marijuana. FNBO is an equal opportunity employer for all employees and applicants and makes employment decisions without regard to status or identity.
#J-18808-Ljbffr