Alpine Bank
Personal Banking Representative I - Battlement Mesa
Alpine Bank, Battlement Mesa, Colorado, us, 81636
General Purpose
The Personal Banking Representative (PBR) I provides excellent customer service by establishing a working relationship with internal and external customers through effective communication.
Essential Duties and Responsibilities
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Practices exceptional service with customers using available training programs and measurement tools.
Proficiency in deposit processing duties including cash handling and cash drawer balancing.
Uses numerous software applications to accomplish daily tasks with minimal errors.
Understands the features and benefits of Alpine Bank consumer and business products and services.
Completes New Accounts training; opens and maintains consumer and commercial bank accounts for Alpine Bank customers.
Demonstrates proficiency in the following operational functions: wires, endorsements, basic bookkeeping, ATM settlement, vault balancing, vault cash ordering, safe deposit box entry/exit functions, and basic fraud detection and location security.
Generates correspondence to secure additional customer information to resolve customer concerns.
Regular and Reliable on-site attendance is required as an essential function of this position.
Performs other duties as assigned.
Employees are held accountable for all duties of this job.
Job Qualifications
A customer service oriented individual with excellent written and verbal communication skills.
Problem solving and analytical ability.
Good time management skills. Ability to manage multiple tasks in a fast-paced environment.
Works well in a team environment.
Basic mathematical and cash handling skills.
Basic keyboard navigation ability.
Exhibits exceptional organizational skills and maintains detailed files and notes for documentation as necessary.
Utilizes tools and training programs available to exceed customer expectations and achieves satisfactory scores on Mystery Shops.
Understanding and application of banking compliance regulations.
Current possession, or ability to obtain, a Notary Public is a plus.
Bilingual abilities are a plus.
Education and Formal Training No specific education or formal training required.
Possession of, or ability to obtain, a valid State of Colorado Driver's License is required.
Experience
Some customer service experience a plus.
An entry-level position requiring little or no banking experience.
Previous Cash Handling and/or Customer Service Experience Preferred.
Working Conditions This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines. Prolonged periods of standing and/or sitting. Ability to function in a fast-paced environment. May include some weekend and evening hours. Occasional travel may be required.
Physical Activities Physical demands standing for long periods of time, good eyesight and hand/finger dexterity, and ability to handle some mental stress when dealing with upset customers. May spend significant time doing computer work while occasionally needing to travel for conferences or meetings. While performing the duties of this job, the employee is regularly required to talk or hear. Specific vision abilities required by this job include close vision, distance vision, color vision, and ability to adjust focus. Employee also may have to lift up to 50 pounds. Repetitive motion likely.
Note: This job description is not intended to be an exhaustive list of all duties, responsibilities, or qualifications associated with the job.
Starting Rate of Pay is from $16.50 to $21.50 per hour, depending on experience.
Equal Opportunity Employer Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities. This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor. Individuals must be able to perform these duties with or without reasonable accommodations. Alpine Bank promotes a drug free workplace. Pre-employment drug testing and background check are required. We are an Equal Opportunity Employer. Females/Minority/Veterans/Disabled/Sexual Orientation/Gender Identity/Religion/National Origin.
Position anticipated to close July 31, 2025, or until filled.
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Essential Duties and Responsibilities
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Practices exceptional service with customers using available training programs and measurement tools.
Proficiency in deposit processing duties including cash handling and cash drawer balancing.
Uses numerous software applications to accomplish daily tasks with minimal errors.
Understands the features and benefits of Alpine Bank consumer and business products and services.
Completes New Accounts training; opens and maintains consumer and commercial bank accounts for Alpine Bank customers.
Demonstrates proficiency in the following operational functions: wires, endorsements, basic bookkeeping, ATM settlement, vault balancing, vault cash ordering, safe deposit box entry/exit functions, and basic fraud detection and location security.
Generates correspondence to secure additional customer information to resolve customer concerns.
Regular and Reliable on-site attendance is required as an essential function of this position.
Performs other duties as assigned.
Employees are held accountable for all duties of this job.
Job Qualifications
A customer service oriented individual with excellent written and verbal communication skills.
Problem solving and analytical ability.
Good time management skills. Ability to manage multiple tasks in a fast-paced environment.
Works well in a team environment.
Basic mathematical and cash handling skills.
Basic keyboard navigation ability.
Exhibits exceptional organizational skills and maintains detailed files and notes for documentation as necessary.
Utilizes tools and training programs available to exceed customer expectations and achieves satisfactory scores on Mystery Shops.
Understanding and application of banking compliance regulations.
Current possession, or ability to obtain, a Notary Public is a plus.
Bilingual abilities are a plus.
Education and Formal Training No specific education or formal training required.
Possession of, or ability to obtain, a valid State of Colorado Driver's License is required.
Experience
Some customer service experience a plus.
An entry-level position requiring little or no banking experience.
Previous Cash Handling and/or Customer Service Experience Preferred.
Working Conditions This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines. Prolonged periods of standing and/or sitting. Ability to function in a fast-paced environment. May include some weekend and evening hours. Occasional travel may be required.
Physical Activities Physical demands standing for long periods of time, good eyesight and hand/finger dexterity, and ability to handle some mental stress when dealing with upset customers. May spend significant time doing computer work while occasionally needing to travel for conferences or meetings. While performing the duties of this job, the employee is regularly required to talk or hear. Specific vision abilities required by this job include close vision, distance vision, color vision, and ability to adjust focus. Employee also may have to lift up to 50 pounds. Repetitive motion likely.
Note: This job description is not intended to be an exhaustive list of all duties, responsibilities, or qualifications associated with the job.
Starting Rate of Pay is from $16.50 to $21.50 per hour, depending on experience.
Equal Opportunity Employer Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities. This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor. Individuals must be able to perform these duties with or without reasonable accommodations. Alpine Bank promotes a drug free workplace. Pre-employment drug testing and background check are required. We are an Equal Opportunity Employer. Females/Minority/Veterans/Disabled/Sexual Orientation/Gender Identity/Religion/National Origin.
Position anticipated to close July 31, 2025, or until filled.
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