Tential Solutions
Overview
Join to apply for the
Collections – Specialist
role at
Tential Solutions . Job responsibilities and qualifications for this role are described below. Job Qualifications
Superior knowledge of Consumer, Credit Card, and Overdrawn Account (particularly Savings & Checking) services, concepts, practices, and procedures Extensive knowledge of Fair-Debt Collection Practices Act, Fair Credit Reporting Act, and related federal and state consumer protection laws Subject matter expert with extensive collection experience in working with seriously overdue accounts and complex specialized accounts Demonstrated understanding applying relevant data to a complex variety of existing guidelines, procedures, regulations, and practices Demonstrated ability to negotiate payment arrangements on severely delinquent accounts Ability to produce desired results and achieve objectives within required timeframes PC experience to include proficiency in word processing and knowledge of various database software Good analytical, problem solving, and decision-making skills Strong interpersonal, verbal, and written communication skills Job Responsibilities
To recover debt on savings and checking accounts that have been charged off. To review and determine reasons for non-payment and counsel and assist members and joint owners to address their financial obligations. 100+ Inbound calls/day. Review and analyze information in various automated systems (e.g., Collection notes, joint owner information, demographic data, on-demand, e-client, UAD, CACS and CAS) Determine reason for non-payment and work with debtor, co-signor, to establish an equitable repayment arrangement Counsel and assist debtors and joint owners in handling their financial affairs to enable repayment Negotiate repayment with appropriate parties Correspond with debtors, joint owners, via letters and telephone Provide information to correspondence branch for preparation of correspondence to debtors, joint owners, attorneys, etc. Follow up with payment arrangements, broken promises, and On-Line Communications with members and other departments of the credit union Update member alerts to indicate amount owed/paid in full for the charged off checking and savings accounts Make changes and updates on the recoveries system (e.g., debtor addresses, account status changes) Maintain a chronological record of information developed and action taken on the recovery system Review payments posted to the account to ensure proper posting of payment from the debtors Remain informed on developments and changes in federal and state regulations, and DoD directives (e.g., Regulation Z, the Uniform Commercial Code, and various state and federal truth-in-lending legislation) Perform other duties as assigned or appropriate Job Details
Training
– 3 weeks, 7am-3:30pm CST, M-F. Training is hybrid. 2 days/week on site, 3 days/week from home. After training – 9am-5:30pm CST, M-F. 2 days/week on site, 3 days/week from home. Pay Rate : $19.00/hour Employment and Function
Seniority level
– Entry level Employment type
– Contract Job function
– Accounting/Auditing and Finance Referrals increase your chances of interviewing at Tential Solutions.
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Join to apply for the
Collections – Specialist
role at
Tential Solutions . Job responsibilities and qualifications for this role are described below. Job Qualifications
Superior knowledge of Consumer, Credit Card, and Overdrawn Account (particularly Savings & Checking) services, concepts, practices, and procedures Extensive knowledge of Fair-Debt Collection Practices Act, Fair Credit Reporting Act, and related federal and state consumer protection laws Subject matter expert with extensive collection experience in working with seriously overdue accounts and complex specialized accounts Demonstrated understanding applying relevant data to a complex variety of existing guidelines, procedures, regulations, and practices Demonstrated ability to negotiate payment arrangements on severely delinquent accounts Ability to produce desired results and achieve objectives within required timeframes PC experience to include proficiency in word processing and knowledge of various database software Good analytical, problem solving, and decision-making skills Strong interpersonal, verbal, and written communication skills Job Responsibilities
To recover debt on savings and checking accounts that have been charged off. To review and determine reasons for non-payment and counsel and assist members and joint owners to address their financial obligations. 100+ Inbound calls/day. Review and analyze information in various automated systems (e.g., Collection notes, joint owner information, demographic data, on-demand, e-client, UAD, CACS and CAS) Determine reason for non-payment and work with debtor, co-signor, to establish an equitable repayment arrangement Counsel and assist debtors and joint owners in handling their financial affairs to enable repayment Negotiate repayment with appropriate parties Correspond with debtors, joint owners, via letters and telephone Provide information to correspondence branch for preparation of correspondence to debtors, joint owners, attorneys, etc. Follow up with payment arrangements, broken promises, and On-Line Communications with members and other departments of the credit union Update member alerts to indicate amount owed/paid in full for the charged off checking and savings accounts Make changes and updates on the recoveries system (e.g., debtor addresses, account status changes) Maintain a chronological record of information developed and action taken on the recovery system Review payments posted to the account to ensure proper posting of payment from the debtors Remain informed on developments and changes in federal and state regulations, and DoD directives (e.g., Regulation Z, the Uniform Commercial Code, and various state and federal truth-in-lending legislation) Perform other duties as assigned or appropriate Job Details
Training
– 3 weeks, 7am-3:30pm CST, M-F. Training is hybrid. 2 days/week on site, 3 days/week from home. After training – 9am-5:30pm CST, M-F. 2 days/week on site, 3 days/week from home. Pay Rate : $19.00/hour Employment and Function
Seniority level
– Entry level Employment type
– Contract Job function
– Accounting/Auditing and Finance Referrals increase your chances of interviewing at Tential Solutions.
#J-18808-Ljbffr