XiFin, Inc.
Client Success Manager, Revenue Cycle Management
XiFin, Inc., Charleston, South Carolina, United States, 29408
Overview
Join to apply for the
Client Success Manager
role at
XiFin, Inc. This range is provided by XiFin, Inc.. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more. Base pay range
$100,000.00/yr - $130,000.00/yr Location
The position will be located at our offices in San Diego, Charleston, or Dallas. About the role
We are seeking a motivated and client-focused Client Success Manager (CSM) with expertise in healthcare revenue cycle management and billing operations. The CSM will serve as the primary point of contact for clients, ensuring they receive maximum value from our solutions, experience exceptional service, and achieve measurable outcomes in their billing and reimbursement processes. This role requires a deep understanding of healthcare billing workflows, payer requirements, and revenue cycle metrics, along with strong relationship management and problem-solving skills. The ideal candidate thrives on building trust with clients, proactively identifying opportunities for improvement, and partnering with internal teams to drive client satisfaction and retention. How you will make an impact
Ensure total client success and satisfaction with the XiFin RCM solution In a client-facing capacity, coordinate financial metrics and reports that highlight financial performance and client profitability Present customer and XiFin data to all levels of the organization, both external and internal Provide customer with system & workflow expertise for business optimization Assess and define customer training needs and delivery options What you will bring to the team
Empathy & Client Focus – genuinely cares about client success, listens well, and builds trust Proactive Problem-Solving – anticipates challenges and brings solutions before issues escalate Resilience Under Pressure – stays calm and professional in high-stakes or stressful situations Analytical & Data-Driven – interprets billing metrics and translates them into actionable insights Strong Communication & Relationship Skills – conveys complex ideas clearly and manages diverse client personalities Skills and experience
You don’t need to check every box. We will consider a combination of education and experience, including: Bachelor’s degree in Healthcare, Business, Finance, or a relevant discipline Minimum 3-5 years of client-facing healthcare background including experience in healthcare billing and RCM support or similar customer-facing role Knowledge of XiFin RPM/Empower RCM Strong knowledge of medical billing workflows, payer policies, claims management, and reimbursement processes Proven track record in building and maintaining long-term client relationships Exceptional communication, presentation, and negotiation skills Analytical mindset with the ability to interpret billing performance metrics and recommend improvements Proficiency with healthcare billing software, practice management systems, and CRM tools Travel domestically up to 50% of the time to major accounts and professional events Compensation transparency
Pay transparency: The expected annual salary range for this role is $100,000 to $130,000, based on experience and location. Final compensation will be determined during the selection process and may vary accordingly. Benefits
Comprehensive health benefits including medical, dental, vision, and telehealth 401(k) with company match and personalized financial coaching Health Savings Account (HSA) with company contributions Wellness incentives for preventative care Tuition assistance for education and growth Flexible time off and company-paid holidays Social events to build community at our locations Equity and accessibility
Accessibility & accommodations: We’re committed to an inclusive and accessible experience for all applicants. If you need a reasonable accommodation during the application process, please contact us. Equal Opportunity Employer
XiFin is proud to be an equal opportunity employer. We value diverse voices and do not discriminate on the basis of race, color, religion, national origin, gender, gender identity, sexual orientation, disability, age, veteran status or any other basis protected by law. Ready to apply?
We’d love to hear from you—even if you’re not sure you meet every qualification. If you're excited about the role and believe you can contribute to our team, please apply. Let’s build something meaningful together.
#J-18808-Ljbffr
Join to apply for the
Client Success Manager
role at
XiFin, Inc. This range is provided by XiFin, Inc.. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more. Base pay range
$100,000.00/yr - $130,000.00/yr Location
The position will be located at our offices in San Diego, Charleston, or Dallas. About the role
We are seeking a motivated and client-focused Client Success Manager (CSM) with expertise in healthcare revenue cycle management and billing operations. The CSM will serve as the primary point of contact for clients, ensuring they receive maximum value from our solutions, experience exceptional service, and achieve measurable outcomes in their billing and reimbursement processes. This role requires a deep understanding of healthcare billing workflows, payer requirements, and revenue cycle metrics, along with strong relationship management and problem-solving skills. The ideal candidate thrives on building trust with clients, proactively identifying opportunities for improvement, and partnering with internal teams to drive client satisfaction and retention. How you will make an impact
Ensure total client success and satisfaction with the XiFin RCM solution In a client-facing capacity, coordinate financial metrics and reports that highlight financial performance and client profitability Present customer and XiFin data to all levels of the organization, both external and internal Provide customer with system & workflow expertise for business optimization Assess and define customer training needs and delivery options What you will bring to the team
Empathy & Client Focus – genuinely cares about client success, listens well, and builds trust Proactive Problem-Solving – anticipates challenges and brings solutions before issues escalate Resilience Under Pressure – stays calm and professional in high-stakes or stressful situations Analytical & Data-Driven – interprets billing metrics and translates them into actionable insights Strong Communication & Relationship Skills – conveys complex ideas clearly and manages diverse client personalities Skills and experience
You don’t need to check every box. We will consider a combination of education and experience, including: Bachelor’s degree in Healthcare, Business, Finance, or a relevant discipline Minimum 3-5 years of client-facing healthcare background including experience in healthcare billing and RCM support or similar customer-facing role Knowledge of XiFin RPM/Empower RCM Strong knowledge of medical billing workflows, payer policies, claims management, and reimbursement processes Proven track record in building and maintaining long-term client relationships Exceptional communication, presentation, and negotiation skills Analytical mindset with the ability to interpret billing performance metrics and recommend improvements Proficiency with healthcare billing software, practice management systems, and CRM tools Travel domestically up to 50% of the time to major accounts and professional events Compensation transparency
Pay transparency: The expected annual salary range for this role is $100,000 to $130,000, based on experience and location. Final compensation will be determined during the selection process and may vary accordingly. Benefits
Comprehensive health benefits including medical, dental, vision, and telehealth 401(k) with company match and personalized financial coaching Health Savings Account (HSA) with company contributions Wellness incentives for preventative care Tuition assistance for education and growth Flexible time off and company-paid holidays Social events to build community at our locations Equity and accessibility
Accessibility & accommodations: We’re committed to an inclusive and accessible experience for all applicants. If you need a reasonable accommodation during the application process, please contact us. Equal Opportunity Employer
XiFin is proud to be an equal opportunity employer. We value diverse voices and do not discriminate on the basis of race, color, religion, national origin, gender, gender identity, sexual orientation, disability, age, veteran status or any other basis protected by law. Ready to apply?
We’d love to hear from you—even if you’re not sure you meet every qualification. If you're excited about the role and believe you can contribute to our team, please apply. Let’s build something meaningful together.
#J-18808-Ljbffr