Career Mentors, LLC
NOC Incident Manager- Littleton, Colorado
Career Mentors, LLC, Littleton, Colorado, us, 80161
Note: Only considering nearby/local candidates
W2 Candidates only
We are seeking an experienced
NOC Incident Manager
to join our team in Littleton, Colorado. This role requires a seasoned professional with a strong telecom/wireless background, capable of managing complex 4G/5G NOC operations and ensuring rapid incident resolution. You will play a critical role in maintaining network performance, overseeing shift activities, and developing the NOC team.
Lead and manage
NOC shift operations
, ensuring all incidents are tracked, prioritized, and resolved efficiently.
Coordinate
incident response and troubleshooting activities
across 4G/5G network environments.
Organize and prioritize
dynamic schedules
, balance team workloads, and maintain continuous NOC coverage.
Oversee resolution of complex incidents across
5G functional components
such as Core, RAN, Network, Transport, PaaS, and gNB configurations.
Build and maintain
strong working relationships
with internal teams, vendors, and external stakeholders.
Provide leadership, guidance, and support to
NOC team members
, supervising their development and performance.
Identify and implement
improvements in incident management processes and team workflows
.
Remain calm and focused under pressure, ensuring a consistent and professional approach during high-impact incidents.
Required Qualifications:
Bachelor’s or Master’s degree, or equivalent experience.
8-10+ years of experience
in telecom/wireless environments.
Strong background managing
4G/5G NOC operations and troubleshooting
.
In-depth knowledge of
5G functional components
(Core, RAN, Network, Transport, PaaS, gNB configurations).
Demonstrated ability to
manage dynamic schedules, prioritize tasks, and lead incident resolution efforts
.
Motivated to quickly grasp and resolve
higher-level technical issues
.
Strong organizational skills and ability to handle
multiple tasks in a fast-paced environment
.
Self-motivated, detail-oriented, and capable of working
with minimal supervision
.
Excellent
people management
and interpersonal skills.
Flexible, analytical thinker, enthusiastic about
learning new technologies
.
Proven ability to
supervise, mentor, and develop
team members.
Soft Skills:
Calm and focused under pressure.
Strong communication and relationship-building abilities.
Achievement-oriented with a proactive approach to problem-solving
Adaptable to fluid environments and shifting priorities.
TopTech Talent is proud to be an equal opportunity workplace and is an affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, age, national origin, citizenship status, disability, protected veteran status, gender identity or any other factor protected by applicable federal, state, or local laws. Third-party recruiters, please do not reach out for this role.
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We are seeking an experienced
NOC Incident Manager
to join our team in Littleton, Colorado. This role requires a seasoned professional with a strong telecom/wireless background, capable of managing complex 4G/5G NOC operations and ensuring rapid incident resolution. You will play a critical role in maintaining network performance, overseeing shift activities, and developing the NOC team.
Lead and manage
NOC shift operations
, ensuring all incidents are tracked, prioritized, and resolved efficiently.
Coordinate
incident response and troubleshooting activities
across 4G/5G network environments.
Organize and prioritize
dynamic schedules
, balance team workloads, and maintain continuous NOC coverage.
Oversee resolution of complex incidents across
5G functional components
such as Core, RAN, Network, Transport, PaaS, and gNB configurations.
Build and maintain
strong working relationships
with internal teams, vendors, and external stakeholders.
Provide leadership, guidance, and support to
NOC team members
, supervising their development and performance.
Identify and implement
improvements in incident management processes and team workflows
.
Remain calm and focused under pressure, ensuring a consistent and professional approach during high-impact incidents.
Required Qualifications:
Bachelor’s or Master’s degree, or equivalent experience.
8-10+ years of experience
in telecom/wireless environments.
Strong background managing
4G/5G NOC operations and troubleshooting
.
In-depth knowledge of
5G functional components
(Core, RAN, Network, Transport, PaaS, gNB configurations).
Demonstrated ability to
manage dynamic schedules, prioritize tasks, and lead incident resolution efforts
.
Motivated to quickly grasp and resolve
higher-level technical issues
.
Strong organizational skills and ability to handle
multiple tasks in a fast-paced environment
.
Self-motivated, detail-oriented, and capable of working
with minimal supervision
.
Excellent
people management
and interpersonal skills.
Flexible, analytical thinker, enthusiastic about
learning new technologies
.
Proven ability to
supervise, mentor, and develop
team members.
Soft Skills:
Calm and focused under pressure.
Strong communication and relationship-building abilities.
Achievement-oriented with a proactive approach to problem-solving
Adaptable to fluid environments and shifting priorities.
TopTech Talent is proud to be an equal opportunity workplace and is an affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, age, national origin, citizenship status, disability, protected veteran status, gender identity or any other factor protected by applicable federal, state, or local laws. Third-party recruiters, please do not reach out for this role.
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