Comforcehealth
Network Surveillance Engineer I - Information Technology - Analysts
Comforcehealth, Littleton, Colorado, us, 80161
Network Surveillance Engineer I - Information Technology
Job Type: Contract To Hire, Location: Littleton, CO, 80120 (Onsite) Job Description
A client of Innova Solutions is immediately hiring a
Network Surveillance Engineer . Position Type: Full-Time, Contract to Hire ,
Duration: 6 months As a
Network Surveillance Engineer , you will: Document incidents in the ServiceNow ticketing system and manage escalation processes as needed. Engage and escalate issues with the Network Surveillance Engineer II team members when critical/time sensitive support and resolution is needed. Enter and update trouble tickets with technical details, and schedule/coordinate further troubleshooting. Support site monitoring/health checks following maintenance activities. Provide first level operational engineering support to detect incidents and troubleshoot problems. Review network logs to discern state changes of network equipment. Manage fix bridges on large scale and/or high severity issues that involve multiple teams/participants including executive level communication. This position will be 24x7x365 on a fixed or rotational basis. A successful NS Engineer will be supporting the end-to-end monitoring and troubleshooting of the entire 5G ORAN platform. The NS team will quickly analyze service and system issues, determine corrective actions, and implement to restore services. This position will be required to escalate complex issues to our Fault Isolation & Management team and will determine root-causes for failure and develop corrective actions. Own responsibility for end-to-end monitoring of the RAN EMS’s & observability tools Own responsibility for Incident identification, ticket logging & impact assessment in the Service Now ticketing tool Own responsibility of Market chat groups, initial troubleshooting & necessary support Support site monitoring/health checks following maintenance activities (CR’s) Oversee the incident management process and team members involved in resolving the incident, as well as driving Ticket management analysis and follow-up until closure. Assist with prioritizing/deprioritizing incidents according to their urgency and impact on the business. Collaborate and escalate issues with the FIM, Advance Ops, Engineering & Vendor teams when critical/time sensitive support and resolution is needed. Manage outage and emergencies, including the agreed assurance KPI’s & SLA. Work in close collaboration across multiple functions: RF, Deployment & Integration teams, Tech Dev, Core, Cloud Infra, Network Engineering & Market teams. Assist in driving resolutions for customer complaints (CXO) within service level agreements (SLAs) and ensure effective operational performance and management. Own responsibility for Trouble Tickets updated with all the technical details, and troubleshooting MOP’s & templates Responsible to ensure the Open Incident backlog is at optimum levels Maintain the National Level Availability >99.50%. The ideal candidate will have : Bachelor/master’s degree or equivalent. Minimum of 3-5 years of telecom/wireless experience. Experience managing 4G/5G NOC shift environments and troubleshooting activities. Able to organize and prioritize dynamic schedules, balance teamwork loads and ensure incidents are managed quickly and efficiently to resolution. Knowledge of 5G functional components (Core, RAN, Network, Transport, PaaS and gNB configurations). PAY RANGE AND BENEFITS: Pay Range*:
$38-$40 per hour Benefits:
Innova Solutions offers benefits (based on eligibility) that include: Medical & pharmacy coverage, Dental/vision insurance, 401(k), Health saving account (HSA) and Flexible spending account (FSA), Life Insurance, Pet Insurance, Short term and Long term Disability, Accident & Critical illness coverage, Pre-paid legal & ID theft protection, Sick time, and other types of paid leaves (as required by law), Employee Assistance Program (EAP). Innova Solutions is an Equal Opportunity Employer and prohibits any kind of unlawful discrimination and harassment.
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Job Type: Contract To Hire, Location: Littleton, CO, 80120 (Onsite) Job Description
A client of Innova Solutions is immediately hiring a
Network Surveillance Engineer . Position Type: Full-Time, Contract to Hire ,
Duration: 6 months As a
Network Surveillance Engineer , you will: Document incidents in the ServiceNow ticketing system and manage escalation processes as needed. Engage and escalate issues with the Network Surveillance Engineer II team members when critical/time sensitive support and resolution is needed. Enter and update trouble tickets with technical details, and schedule/coordinate further troubleshooting. Support site monitoring/health checks following maintenance activities. Provide first level operational engineering support to detect incidents and troubleshoot problems. Review network logs to discern state changes of network equipment. Manage fix bridges on large scale and/or high severity issues that involve multiple teams/participants including executive level communication. This position will be 24x7x365 on a fixed or rotational basis. A successful NS Engineer will be supporting the end-to-end monitoring and troubleshooting of the entire 5G ORAN platform. The NS team will quickly analyze service and system issues, determine corrective actions, and implement to restore services. This position will be required to escalate complex issues to our Fault Isolation & Management team and will determine root-causes for failure and develop corrective actions. Own responsibility for end-to-end monitoring of the RAN EMS’s & observability tools Own responsibility for Incident identification, ticket logging & impact assessment in the Service Now ticketing tool Own responsibility of Market chat groups, initial troubleshooting & necessary support Support site monitoring/health checks following maintenance activities (CR’s) Oversee the incident management process and team members involved in resolving the incident, as well as driving Ticket management analysis and follow-up until closure. Assist with prioritizing/deprioritizing incidents according to their urgency and impact on the business. Collaborate and escalate issues with the FIM, Advance Ops, Engineering & Vendor teams when critical/time sensitive support and resolution is needed. Manage outage and emergencies, including the agreed assurance KPI’s & SLA. Work in close collaboration across multiple functions: RF, Deployment & Integration teams, Tech Dev, Core, Cloud Infra, Network Engineering & Market teams. Assist in driving resolutions for customer complaints (CXO) within service level agreements (SLAs) and ensure effective operational performance and management. Own responsibility for Trouble Tickets updated with all the technical details, and troubleshooting MOP’s & templates Responsible to ensure the Open Incident backlog is at optimum levels Maintain the National Level Availability >99.50%. The ideal candidate will have : Bachelor/master’s degree or equivalent. Minimum of 3-5 years of telecom/wireless experience. Experience managing 4G/5G NOC shift environments and troubleshooting activities. Able to organize and prioritize dynamic schedules, balance teamwork loads and ensure incidents are managed quickly and efficiently to resolution. Knowledge of 5G functional components (Core, RAN, Network, Transport, PaaS and gNB configurations). PAY RANGE AND BENEFITS: Pay Range*:
$38-$40 per hour Benefits:
Innova Solutions offers benefits (based on eligibility) that include: Medical & pharmacy coverage, Dental/vision insurance, 401(k), Health saving account (HSA) and Flexible spending account (FSA), Life Insurance, Pet Insurance, Short term and Long term Disability, Accident & Critical illness coverage, Pre-paid legal & ID theft protection, Sick time, and other types of paid leaves (as required by law), Employee Assistance Program (EAP). Innova Solutions is an Equal Opportunity Employer and prohibits any kind of unlawful discrimination and harassment.
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