UC Health
IT Desktop Technician I, Full Time, First Shift
UC Health, Cincinnati, Ohio, United States, 45208
Overview
IT Desktop Technician I, Full Time, First Shift at UC Health. The IT Desktop Technician is a hands-on member of the IS&T Client Field Services Department responsible for PC desktop/laptop configuration and maintenance, mobile devices, printers, peripheral devices, and application support including Windows operating systems, software, and other applications. This is an internal customer-facing role requiring excellent prioritization, responsiveness, and customer service along with strong verbal and written communication skills. Location
Cincinnati, OH, United States Responsibilities
Problem Resolution
Monitors the Help Desk Call Ticketing System - Client Services queue and responds to user problem calls. Meets or exceeds SLAs defined by IS&T leadership. Uses technology tools to resolve problems. Responds quickly to reported issues. Listens to the end-user and asks insightful questions to determine the issue. Uses logical diagnostic techniques to determine root cause and communicates the final resolution clearly and professionally. Works with IS&T staff and users to resolve system problems in a timely fashion. Applies knowledge of resources, guidelines, and organizational values in decision-making.
Installation
Installs, tests, and deploys hardware and software. Monitors and maintains records regarding installation and maintenance of current hardware and software. Follows installation and inventory guidelines of the IS&T department.
Problem Identification
Interacts with technicians and other IS&T support staff to identify system/network problems. Utilizes the Help Desk Call Ticketing system to gather, organize, and track information. Uses the Internet, handbooks, vendors, and resource guides to assist in pinpointing problems quickly. Performs diagnostic testing, end-user training as necessary, documents solutions, and optimizes system performance. Uses technology tools to identify problems with the user.
Project Support
Works with IS&T staff, department representatives and vendors to provide technical support; installation, upgrade, and maintenance of new and current systems within UC Health. Assists senior support technicians in testing and evaluating new hardware.
Qualifications
Minimum Required: High School Diploma or GED Certificate: A+, MCP Preferred: 0-1 Years of IS&T experience Working experience with computers, software installation, and networking. Proficiency in current computer operating systems such as MS Windows; some working knowledge of MAC OS, and Linux. Knowledge of SCCM imaging, good understanding of computer equipment, including laptops/desktops, printers, and other peripherals. About UC Health
UC Health is an integrated academic health system serving Greater Cincinnati and Northern Kentucky. In partnership with the University of Cincinnati, UC Health combines clinical expertise and compassion with research and teaching—a combination that provides patients with options for even the most complex situations. UC Health is an EEO employer.
#J-18808-Ljbffr
IT Desktop Technician I, Full Time, First Shift at UC Health. The IT Desktop Technician is a hands-on member of the IS&T Client Field Services Department responsible for PC desktop/laptop configuration and maintenance, mobile devices, printers, peripheral devices, and application support including Windows operating systems, software, and other applications. This is an internal customer-facing role requiring excellent prioritization, responsiveness, and customer service along with strong verbal and written communication skills. Location
Cincinnati, OH, United States Responsibilities
Problem Resolution
Monitors the Help Desk Call Ticketing System - Client Services queue and responds to user problem calls. Meets or exceeds SLAs defined by IS&T leadership. Uses technology tools to resolve problems. Responds quickly to reported issues. Listens to the end-user and asks insightful questions to determine the issue. Uses logical diagnostic techniques to determine root cause and communicates the final resolution clearly and professionally. Works with IS&T staff and users to resolve system problems in a timely fashion. Applies knowledge of resources, guidelines, and organizational values in decision-making.
Installation
Installs, tests, and deploys hardware and software. Monitors and maintains records regarding installation and maintenance of current hardware and software. Follows installation and inventory guidelines of the IS&T department.
Problem Identification
Interacts with technicians and other IS&T support staff to identify system/network problems. Utilizes the Help Desk Call Ticketing system to gather, organize, and track information. Uses the Internet, handbooks, vendors, and resource guides to assist in pinpointing problems quickly. Performs diagnostic testing, end-user training as necessary, documents solutions, and optimizes system performance. Uses technology tools to identify problems with the user.
Project Support
Works with IS&T staff, department representatives and vendors to provide technical support; installation, upgrade, and maintenance of new and current systems within UC Health. Assists senior support technicians in testing and evaluating new hardware.
Qualifications
Minimum Required: High School Diploma or GED Certificate: A+, MCP Preferred: 0-1 Years of IS&T experience Working experience with computers, software installation, and networking. Proficiency in current computer operating systems such as MS Windows; some working knowledge of MAC OS, and Linux. Knowledge of SCCM imaging, good understanding of computer equipment, including laptops/desktops, printers, and other peripherals. About UC Health
UC Health is an integrated academic health system serving Greater Cincinnati and Northern Kentucky. In partnership with the University of Cincinnati, UC Health combines clinical expertise and compassion with research and teaching—a combination that provides patients with options for even the most complex situations. UC Health is an EEO employer.
#J-18808-Ljbffr