mo.gov
Overview
Missouri Statewide Interoperability Network (MOSWIN) Monitoring Analyst
is a member of the Missouri Interoperability Center (MIC) team focused on supporting communication for Missouri’s emergency responder community. The analyst provides training, outreach, analysis of alarms and data, and updates MOSWIN information in virtual and print media.
Responsibilities
Be familiar with all MOSWIN policies and procedures.
Ensure system users follow policies and procedures.
Represent the MIC – Missouri Department of Public Safety by providing training and outreach through educational opportunities and participating in conferences and workshops.
Act as an attentive resource for local agencies, MOSWIN member agencies, and other state/federal agencies.
Assist local agencies during the transition to the MOSWIN system for operable and interoperable communications.
Assist agencies during emergencies to support communication needs.
Maintain an analytical mindset with a detail‑oriented focus.
Be accountable for accuracy of work and possess the necessary patience and diligence.
Qualifications
A two‑year technical degree and two years of relevant work experience in two‑way radio communications or network/IT monitoring.
OR four years of relevant work experience in two‑way radio communications or network/IT monitoring.
Experience in public safety radio, computer networking, and MOSWIN preferred.
Lack of post‑secondary education will not be used as the sole basis denying consideration to any applicant.
Knowledge, Skills & Abilities
Work effectively as a team member and independently on projects while keeping open lines of communication.
Adapts quickly to changing incidents through prioritization and dynamic problem‑solving.
Strong written and verbal communication skills; manages time efficiently.
Communicates MOSWIN policies and procedures to the general public and current users.
Participates in all training and exercises.
Utilizes computer applications and complex monitoring tools to:
Identify root causes of alarms.
Identify ongoing site connectivity issues.
Assist agencies with emergency alarm activations.
Remotely monitor contractor work at tower sites.
Attempt to resolve equipment alarms.
Employs discretion and sound judgement in rapidly changing work conditions and assignments.
Responds to the MIC or other location in a reasonable time period.
General network knowledge and TCP/IP troubleshooting.
Job Responsibilities
Monitor system diagnostic applications.
Analyze alarms for detrimental system impacts.
Conduct initial triage, investigation, and resolving of alarms using established procedures, tools, and monitoring platforms.
Escalate and collaborate with MO DPS MOSWIN System Administration on unresolved system impacting issues.
Notify utility service providers of outages and monitor for restoration of services.
Work with field personnel on alarms.
Answer system calls and work with system users to report or resolve issues.
Create service tickets when requested by customer or in response to a received alarm in the monitoring system.
Proactively identify and diagnose detrimental system impacts and use organizational knowledge to recommend solutions.
Participate in shift rotations to provide coverage of the MOSWIN system network operations center.
Maintain a continuous learning mindset and a passion for staying up to date with the latest system technologies.
Provide detailed diagnosis and recommendations, in this highly technical position, to MO DPS MOSWIN System Administration in reference to system performance including master sites, remote sites, system load studies, dispatch operations, and subscriber performance.
Be willing and able to complete all other duties and responsibilities that may arise related to the MOSWIN system or interoperable communication.
Salary Note The salary indicated represents a base pay rate. If the individual selected or the position is eligible for a pay differential (e.g., shift, security, or years of service), it will be added to the total compensation in your paycheck. A pay differential does not raise your base pay.
Equal Opportunity Employer The Missouri Department of Public Safety is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Those with limited English proficiency or who need auxiliary aids or other services can contact
DPS.HumanResources@dps.mo.gov . For Relay Missouri, please dial 711. For TTY/TDD, please dial 800-735-2966.
#J-18808-Ljbffr
is a member of the Missouri Interoperability Center (MIC) team focused on supporting communication for Missouri’s emergency responder community. The analyst provides training, outreach, analysis of alarms and data, and updates MOSWIN information in virtual and print media.
Responsibilities
Be familiar with all MOSWIN policies and procedures.
Ensure system users follow policies and procedures.
Represent the MIC – Missouri Department of Public Safety by providing training and outreach through educational opportunities and participating in conferences and workshops.
Act as an attentive resource for local agencies, MOSWIN member agencies, and other state/federal agencies.
Assist local agencies during the transition to the MOSWIN system for operable and interoperable communications.
Assist agencies during emergencies to support communication needs.
Maintain an analytical mindset with a detail‑oriented focus.
Be accountable for accuracy of work and possess the necessary patience and diligence.
Qualifications
A two‑year technical degree and two years of relevant work experience in two‑way radio communications or network/IT monitoring.
OR four years of relevant work experience in two‑way radio communications or network/IT monitoring.
Experience in public safety radio, computer networking, and MOSWIN preferred.
Lack of post‑secondary education will not be used as the sole basis denying consideration to any applicant.
Knowledge, Skills & Abilities
Work effectively as a team member and independently on projects while keeping open lines of communication.
Adapts quickly to changing incidents through prioritization and dynamic problem‑solving.
Strong written and verbal communication skills; manages time efficiently.
Communicates MOSWIN policies and procedures to the general public and current users.
Participates in all training and exercises.
Utilizes computer applications and complex monitoring tools to:
Identify root causes of alarms.
Identify ongoing site connectivity issues.
Assist agencies with emergency alarm activations.
Remotely monitor contractor work at tower sites.
Attempt to resolve equipment alarms.
Employs discretion and sound judgement in rapidly changing work conditions and assignments.
Responds to the MIC or other location in a reasonable time period.
General network knowledge and TCP/IP troubleshooting.
Job Responsibilities
Monitor system diagnostic applications.
Analyze alarms for detrimental system impacts.
Conduct initial triage, investigation, and resolving of alarms using established procedures, tools, and monitoring platforms.
Escalate and collaborate with MO DPS MOSWIN System Administration on unresolved system impacting issues.
Notify utility service providers of outages and monitor for restoration of services.
Work with field personnel on alarms.
Answer system calls and work with system users to report or resolve issues.
Create service tickets when requested by customer or in response to a received alarm in the monitoring system.
Proactively identify and diagnose detrimental system impacts and use organizational knowledge to recommend solutions.
Participate in shift rotations to provide coverage of the MOSWIN system network operations center.
Maintain a continuous learning mindset and a passion for staying up to date with the latest system technologies.
Provide detailed diagnosis and recommendations, in this highly technical position, to MO DPS MOSWIN System Administration in reference to system performance including master sites, remote sites, system load studies, dispatch operations, and subscriber performance.
Be willing and able to complete all other duties and responsibilities that may arise related to the MOSWIN system or interoperable communication.
Salary Note The salary indicated represents a base pay rate. If the individual selected or the position is eligible for a pay differential (e.g., shift, security, or years of service), it will be added to the total compensation in your paycheck. A pay differential does not raise your base pay.
Equal Opportunity Employer The Missouri Department of Public Safety is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Those with limited English proficiency or who need auxiliary aids or other services can contact
DPS.HumanResources@dps.mo.gov . For Relay Missouri, please dial 711. For TTY/TDD, please dial 800-735-2966.
#J-18808-Ljbffr