ARGO
Overview
Technical Communicator II (Richardson, TX) — ARGO is a leading provider of software and analytics solutions for financial services and healthcare. ARGO transforms business processes using proven models, software innovation, and rich analytics to address real customer challenges. JOB SUMMARY — Join our team as a Technical Communicator to collaborate and create world-class documentation for our ARGO products. You will bridge program managers, technical teams, and customers to ensure a seamless flow of information and produce clear, accurate, customer-facing documentation. Your contributions will influence product implementation, usage, and customer satisfaction. Time Allocation
Documentation (65–70%)
– Write, edit, format, and publish essential product content. Product Collaboration (15–20%)
– Work with teams to understand product features and customer needs. Team Collaboration (5–10%)
– Align with the Technical Communications team on standards and tools. Admin & Growth (5%)
– Participate in meetings and activities that support development. Expected Work and Performance (Essential Functions)
Core Responsibilities
Plan and manage documentation projects to meet deadlines. Gather technical information from demos, systems, and team input. Work with subject matter experts to ensure quality and accuracy. Follow ARGO’s style guide and documentation standards. Write and edit content for technical and non-technical audiences. Maintain and update documentation libraries. Conduct user analysis and gather feedback. Support interface and writing standards across departments. Perform peer reviews and apply best practices. Use technology tools effectively in daily tasks. Performance Expectations
Customer Satisfaction
– Communicate clearly and accurately with product teams. Productivity
– Manage tasks and meet deadlines. Quality
– Deliver well-written, properly formatted documentation. Collaboration
– Communicate effectively across channels and contribute to meetings. Qualifications
Bachelor’s degree in technical communication, journalism, computer science, English with an emphasis in technical communications, or a related field preferred Experience levels vary by role: Technical Communicator 1 : 0–3 years Technical Communicator 2 : 3–6 years Senior : 6–10+ years Lead : 6–10+ years with leadership experience Experience creating content for varied technical audiences. Experience in software development environments (required for all except level 1). Familiarity with technical platforms and languages is a plus. Proficiency in Microsoft Office, Adobe Acrobat, and authoring tools like MadCap Flare. Required Skills/Experience/Knowledge
Strong writing and editing skills. Excellent command of English grammar and usage. Knowledge of technical communication standards. Ability to gather, analyze, and organize information. Strong interviewing, listening, and observational skills. Analytical thinking and decision-making. Ability to work independently or in teams with minimal supervision. Preferred Skills/Experience/Knowledge
Experience in banking, financial services, or healthcare is a plus. Attendance/Work Location
The position is based in our Richardson, TX office. Daily physical presence in the office is required for interaction with co-workers, meetings, and collaboration on projects. Physical Demands
While performing the duties of this job, the employee is regularly required to stand, walk, sit, use a keyboard and office equipment, and communicate with employees and/or customers. The employee must regularly communicate with other employees and coordinate with them. Disclaimer
Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time. Additional Requirements
Applicants for U.S. or Canadian based positions must be legally authorized to work in the United States or Canada. Verification of employment eligibility will be required at hire. Visa sponsorship is not available for ARGO positions. Pre-employment background screening will be conducted.
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Technical Communicator II (Richardson, TX) — ARGO is a leading provider of software and analytics solutions for financial services and healthcare. ARGO transforms business processes using proven models, software innovation, and rich analytics to address real customer challenges. JOB SUMMARY — Join our team as a Technical Communicator to collaborate and create world-class documentation for our ARGO products. You will bridge program managers, technical teams, and customers to ensure a seamless flow of information and produce clear, accurate, customer-facing documentation. Your contributions will influence product implementation, usage, and customer satisfaction. Time Allocation
Documentation (65–70%)
– Write, edit, format, and publish essential product content. Product Collaboration (15–20%)
– Work with teams to understand product features and customer needs. Team Collaboration (5–10%)
– Align with the Technical Communications team on standards and tools. Admin & Growth (5%)
– Participate in meetings and activities that support development. Expected Work and Performance (Essential Functions)
Core Responsibilities
Plan and manage documentation projects to meet deadlines. Gather technical information from demos, systems, and team input. Work with subject matter experts to ensure quality and accuracy. Follow ARGO’s style guide and documentation standards. Write and edit content for technical and non-technical audiences. Maintain and update documentation libraries. Conduct user analysis and gather feedback. Support interface and writing standards across departments. Perform peer reviews and apply best practices. Use technology tools effectively in daily tasks. Performance Expectations
Customer Satisfaction
– Communicate clearly and accurately with product teams. Productivity
– Manage tasks and meet deadlines. Quality
– Deliver well-written, properly formatted documentation. Collaboration
– Communicate effectively across channels and contribute to meetings. Qualifications
Bachelor’s degree in technical communication, journalism, computer science, English with an emphasis in technical communications, or a related field preferred Experience levels vary by role: Technical Communicator 1 : 0–3 years Technical Communicator 2 : 3–6 years Senior : 6–10+ years Lead : 6–10+ years with leadership experience Experience creating content for varied technical audiences. Experience in software development environments (required for all except level 1). Familiarity with technical platforms and languages is a plus. Proficiency in Microsoft Office, Adobe Acrobat, and authoring tools like MadCap Flare. Required Skills/Experience/Knowledge
Strong writing and editing skills. Excellent command of English grammar and usage. Knowledge of technical communication standards. Ability to gather, analyze, and organize information. Strong interviewing, listening, and observational skills. Analytical thinking and decision-making. Ability to work independently or in teams with minimal supervision. Preferred Skills/Experience/Knowledge
Experience in banking, financial services, or healthcare is a plus. Attendance/Work Location
The position is based in our Richardson, TX office. Daily physical presence in the office is required for interaction with co-workers, meetings, and collaboration on projects. Physical Demands
While performing the duties of this job, the employee is regularly required to stand, walk, sit, use a keyboard and office equipment, and communicate with employees and/or customers. The employee must regularly communicate with other employees and coordinate with them. Disclaimer
Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time. Additional Requirements
Applicants for U.S. or Canadian based positions must be legally authorized to work in the United States or Canada. Verification of employment eligibility will be required at hire. Visa sponsorship is not available for ARGO positions. Pre-employment background screening will be conducted.
#J-18808-Ljbffr