Metalex Manufacturing, Inc.
Inside Sales Support/Front Office Quotation Coordinator
Metalex Manufacturing, Inc., Cincinnati, Ohio, United States, 45208
Overview
Inside Sales Support / Front Office Quotation Coordinator at Metalex Manufacturing, a precision aerospace and defense machining company.
Metalex is a performance-driven, high quality, advanced technology provider specializing in high precision machining, fabrication and mechanical assembly of complex, close tolerance parts, assemblies and tooling. We serve a diverse customer base across Aerospace, Energy, Oil & Gas, Science, Consumer Goods, Space, Marine and more. We reinvest in technology, facilities and people to provide world-class manufacturing capability and act as a one-stop partner for industry-leading companies.
Position Overview The Coordinator provides critical support to the Sales organization, working with the CEO, Director of Sales, and Quotation/Job Startup teams to ensure seamless communication, efficient quote processing, and exceptional customer support. This role serves as a central hub between Sales, Quotation, Job Startup, and Customers, ensuring requests, RFQs, VECRs, and customer visits are managed with pace and accuracy. This is a highly visible position requiring initiative, strong organizational skills, and the ability to thrive in a fast-paced, team-oriented manufacturing environment.
Key Responsibilities
Inside Sales Support & Planning: Partner with Sales and the CEO to plan and organize customer visits and sales trips.
Manage the Master Schedule for customer visits, ensuring agendas, objectives, and attendees are properly coordinated.
Support planning and visibility of future orders in AS400 to aid Sales, Shop, and Management in capacity planning.
Take ownership of special customer requests (expedites, manufacturability reviews, schedule updates, etc.) and ensure proper visibility and follow-up across Metalex.
Quotations & Proposal Support: Review incoming RFQs, specs, and customer requirements; organize and distribute to quotation team.
Operate and maintain customer portals for RFQ submissions and updates.
Complete and manage customer documentation such as NDAs, surveys, certifications, and compliance forms.
Maintain quotes in AS400, track throughput issues, and communicate delays or updates directly to customers.
Participate in continuous improvement initiatives to streamline quotation processes and tools.
Quote Follow-Up & Competitive Feedback: Ensure consistent and timely follow-up on submitted quotes using Salesforce and internal reports; contact customers for feedback or status updates; lead weekly quote feedback review meetings and maintain historical feedback files.
Document and share customer feedback with Sales, Quotations, and Leadership.
Sales Reporting & Metrics: Assist in preparing and publishing Monthly Sales Metrics and KPIs (YTD Orders vs. Goals, Orders by Market Segment, Quote-to-Win Ratios, Customer Visit Reports).
Track and report VECR activity, open quotes, and no-charge VECR decisions; support development of additional sales reports and dashboards in AS400 and Salesforce.
VECR Process Management: Monitor and process VECRs (Value Engineering Change Requests) received by email; maintain VECR spreadsheet and track open, sent, and completed VECRs; ensure VECRs are communicated to customers quickly and documented in AS400; coordinate weekly review of VECRs with Sales and Quotation teams.
Customer Support & Account Coverage: Serve as the primary contact for urgent customer calls when Sales is off-site; support secondary and house accounts; respond to RFQs, delivery updates, and cost reporting requests; maintain Customer open order reporting requirements; respond to initial inquiries when Account Owners are unavailable.
Front Office & Day-to-Day Operations: Create and distribute daily Out-of-Office report and VECR task list; support CEO preparation for daily customer visits; coordinate weekly Front Office communication reports; support use of Salesforce as system administrator to improve reporting and quote visibility; communicate key issues during daily meetings and notes.
Job Startup (Backup Support): Provide backup support to Job Startup team, including release of Specific Customer orders; process PO changes and distribute updates internally; request and follow up on customer-furnished material, gauges, and models; review open issues lists and Jobs Needing Paperwork Report for accuracy and timely resolution.
Qualifications
Bachelor’s degree in Business, Communications, or related field (preferred).
3+ years of experience in sales / quotation support, inside sales, or front office coordination (manufacturing/aerospace experience preferred).
Strong organizational and project management skills with attention to detail.
Proficiency in Microsoft Office Suite and ERP/CRM systems (AS400, Salesforce preferred).
Excellent communication and customer service skills with professional representation of Metalex.
Ability to manage multiple priorities, work independently, and collaborate with cross-functional teams.
Strong analytical skills and ability to prepare accurate reports and metrics.
High integrity, confidentiality, and accountability.
Position Type
Full Time
Compensation And Benefits
Competitive Wages
Excellent Family Health Insurance with low out of pockets
Family Dental Plan
Prescription Drug Plan
401K Plan with an Employer Percentage Match
Flexible Spending Plan
Holiday Savings Plan
Employee Life Insurance
Short Term Disability
Long Term Disability
Education Opportunities/Tuition Reimbursement
Voluntary Life and Short Term Disability
Exercise Facility
Employee Park with Fishing Lake
Montana Cabin
Other Requirements
Must be able to pass a drug test
Must be eligible to work in the US
May be required to obtain a Security Clearance
Equal Opportunity Employer. Metalex is an equal opportunity employer and supports a diverse and inclusive workforce. All employment practices are based on qualification and merit, without regards to race, color, national origin, ancestry, religion, age, sex, gender identity, sexual orientation or preference, marital status or spousal affiliation, physical or mental disability, medical conditions, pregnancy, status as a protected veteran, genetic information, or citizenship within the limits imposed by federal laws and regulations. EOE/AA M/F/V/D
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Metalex is a performance-driven, high quality, advanced technology provider specializing in high precision machining, fabrication and mechanical assembly of complex, close tolerance parts, assemblies and tooling. We serve a diverse customer base across Aerospace, Energy, Oil & Gas, Science, Consumer Goods, Space, Marine and more. We reinvest in technology, facilities and people to provide world-class manufacturing capability and act as a one-stop partner for industry-leading companies.
Position Overview The Coordinator provides critical support to the Sales organization, working with the CEO, Director of Sales, and Quotation/Job Startup teams to ensure seamless communication, efficient quote processing, and exceptional customer support. This role serves as a central hub between Sales, Quotation, Job Startup, and Customers, ensuring requests, RFQs, VECRs, and customer visits are managed with pace and accuracy. This is a highly visible position requiring initiative, strong organizational skills, and the ability to thrive in a fast-paced, team-oriented manufacturing environment.
Key Responsibilities
Inside Sales Support & Planning: Partner with Sales and the CEO to plan and organize customer visits and sales trips.
Manage the Master Schedule for customer visits, ensuring agendas, objectives, and attendees are properly coordinated.
Support planning and visibility of future orders in AS400 to aid Sales, Shop, and Management in capacity planning.
Take ownership of special customer requests (expedites, manufacturability reviews, schedule updates, etc.) and ensure proper visibility and follow-up across Metalex.
Quotations & Proposal Support: Review incoming RFQs, specs, and customer requirements; organize and distribute to quotation team.
Operate and maintain customer portals for RFQ submissions and updates.
Complete and manage customer documentation such as NDAs, surveys, certifications, and compliance forms.
Maintain quotes in AS400, track throughput issues, and communicate delays or updates directly to customers.
Participate in continuous improvement initiatives to streamline quotation processes and tools.
Quote Follow-Up & Competitive Feedback: Ensure consistent and timely follow-up on submitted quotes using Salesforce and internal reports; contact customers for feedback or status updates; lead weekly quote feedback review meetings and maintain historical feedback files.
Document and share customer feedback with Sales, Quotations, and Leadership.
Sales Reporting & Metrics: Assist in preparing and publishing Monthly Sales Metrics and KPIs (YTD Orders vs. Goals, Orders by Market Segment, Quote-to-Win Ratios, Customer Visit Reports).
Track and report VECR activity, open quotes, and no-charge VECR decisions; support development of additional sales reports and dashboards in AS400 and Salesforce.
VECR Process Management: Monitor and process VECRs (Value Engineering Change Requests) received by email; maintain VECR spreadsheet and track open, sent, and completed VECRs; ensure VECRs are communicated to customers quickly and documented in AS400; coordinate weekly review of VECRs with Sales and Quotation teams.
Customer Support & Account Coverage: Serve as the primary contact for urgent customer calls when Sales is off-site; support secondary and house accounts; respond to RFQs, delivery updates, and cost reporting requests; maintain Customer open order reporting requirements; respond to initial inquiries when Account Owners are unavailable.
Front Office & Day-to-Day Operations: Create and distribute daily Out-of-Office report and VECR task list; support CEO preparation for daily customer visits; coordinate weekly Front Office communication reports; support use of Salesforce as system administrator to improve reporting and quote visibility; communicate key issues during daily meetings and notes.
Job Startup (Backup Support): Provide backup support to Job Startup team, including release of Specific Customer orders; process PO changes and distribute updates internally; request and follow up on customer-furnished material, gauges, and models; review open issues lists and Jobs Needing Paperwork Report for accuracy and timely resolution.
Qualifications
Bachelor’s degree in Business, Communications, or related field (preferred).
3+ years of experience in sales / quotation support, inside sales, or front office coordination (manufacturing/aerospace experience preferred).
Strong organizational and project management skills with attention to detail.
Proficiency in Microsoft Office Suite and ERP/CRM systems (AS400, Salesforce preferred).
Excellent communication and customer service skills with professional representation of Metalex.
Ability to manage multiple priorities, work independently, and collaborate with cross-functional teams.
Strong analytical skills and ability to prepare accurate reports and metrics.
High integrity, confidentiality, and accountability.
Position Type
Full Time
Compensation And Benefits
Competitive Wages
Excellent Family Health Insurance with low out of pockets
Family Dental Plan
Prescription Drug Plan
401K Plan with an Employer Percentage Match
Flexible Spending Plan
Holiday Savings Plan
Employee Life Insurance
Short Term Disability
Long Term Disability
Education Opportunities/Tuition Reimbursement
Voluntary Life and Short Term Disability
Exercise Facility
Employee Park with Fishing Lake
Montana Cabin
Other Requirements
Must be able to pass a drug test
Must be eligible to work in the US
May be required to obtain a Security Clearance
Equal Opportunity Employer. Metalex is an equal opportunity employer and supports a diverse and inclusive workforce. All employment practices are based on qualification and merit, without regards to race, color, national origin, ancestry, religion, age, sex, gender identity, sexual orientation or preference, marital status or spousal affiliation, physical or mental disability, medical conditions, pregnancy, status as a protected veteran, genetic information, or citizenship within the limits imposed by federal laws and regulations. EOE/AA M/F/V/D
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