Tokio Marine North America Services
Business Analyst - Hybrid, Bala Cynwyd, PA
Tokio Marine North America Services, Bala Cynwyd, Pennsylvania, United States, 19004
Business Analyst - Hybrid, Bala Cynwyd, PA
Base pay range $67,000.00/yr - $75,000.00/yr Job Summary We are looking for an individual who is passionate about developing solutions to help improve business processes, products, and systems. This person will join our high-functioning team that delivers and supports services across the U.S. and Mexico to the North American businesses of the Tokio Marine Group. This role will be responsible for business analysis functions in support of Philadelphia Insurance Companies (PHLY), TMNAS IT teams, and the TMNAS BA Practice. The ideal candidate should demonstrate knowledge of the property and casualty (P&C) industry, including an understanding of P&C products and their lifecycle. A commitment to ongoing professional development within the insurance sector is highly valued. This role requires close collaboration with business stakeholders, IT leadership, and vendor partners to gather and define business and functional requirements. Additionally, responsibilities include supporting testing and training initiatives, as well as contributing to operational support processes. A candidate for this position must be motivated to work within a varied range of business and technical teams. Essential Job Functions
Lead, support, and participate in business requirements gathering for projects and enhancements, utilizing business analysis tools and techniques such as process modeling, data analysis, and requirements management software. Facilitate effective communication between IT teams, business units, and external vendors. Identify and recommend changes to business processes to improve efficiency, accuracy, and compliance. Perform operational support activities, including triaging production issues, advocating for business users, and managing defect resolution through deployment. Identify, evaluate, and recommend potential solution options. Support the resolution via projects and enhancements through production deployment. Participate in the full software development life cycle (SDLC), including both waterfall and agile methodologies. Conduct operational support turnover activities including creation of Quick Reference Guides, Standard Operating Procedures, Release Notes, and other job aids as applicable. Perform special duties and other projects as assigned. Ensure compliance with internal controls relevant to job functions and responsibilities. Build and maintain strong working relationships with IT team members, stakeholders, business units, and senior management. Degree / Licenses and Professional Certification
Insurance Certification(s) preferred. Preferred Qualifications
1+ years’ experience as a Business Analyst. 1+ years’ experience supporting underwriting functions in the property and casualty (P&C) insurance sector, or relevant experience in selling, servicing, or underwriting commercial lines insurance policies. Experience with policy administration systems such as Duck Creek Technologies. Experience with web-based portals such as Unqork for sales and servicing of insurance policies. Experience with digital distribution channels. (e.g. IVANS, EZ Lynx, Tarmika, Quotewell). Experience with IVANS Download and eDocs. Familiarity with service management and requirements tools (e.g., ServiceNow, Jira, Azure DevOps, Modern Requirements). Capable of working independently. Excellent problem-solving and analytical skills. Experience writing business requirements and functional specs. Ability to decompose complex business and data requirements into specifications for developers and other stakeholders. Excellent written and oral communication skills to effectively convey complex information. Strong customer service orientation (responsive, consultative, collaborative and accurate). Self-starter with proven ability to take initiative to accomplish goals, with minimal oversight and direction. Knowledge of SDLC for both waterfall and agile methodologies. Seniority level
Associate Employment type
Full-time Job function
General Business Industries
Insurance
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Base pay range $67,000.00/yr - $75,000.00/yr Job Summary We are looking for an individual who is passionate about developing solutions to help improve business processes, products, and systems. This person will join our high-functioning team that delivers and supports services across the U.S. and Mexico to the North American businesses of the Tokio Marine Group. This role will be responsible for business analysis functions in support of Philadelphia Insurance Companies (PHLY), TMNAS IT teams, and the TMNAS BA Practice. The ideal candidate should demonstrate knowledge of the property and casualty (P&C) industry, including an understanding of P&C products and their lifecycle. A commitment to ongoing professional development within the insurance sector is highly valued. This role requires close collaboration with business stakeholders, IT leadership, and vendor partners to gather and define business and functional requirements. Additionally, responsibilities include supporting testing and training initiatives, as well as contributing to operational support processes. A candidate for this position must be motivated to work within a varied range of business and technical teams. Essential Job Functions
Lead, support, and participate in business requirements gathering for projects and enhancements, utilizing business analysis tools and techniques such as process modeling, data analysis, and requirements management software. Facilitate effective communication between IT teams, business units, and external vendors. Identify and recommend changes to business processes to improve efficiency, accuracy, and compliance. Perform operational support activities, including triaging production issues, advocating for business users, and managing defect resolution through deployment. Identify, evaluate, and recommend potential solution options. Support the resolution via projects and enhancements through production deployment. Participate in the full software development life cycle (SDLC), including both waterfall and agile methodologies. Conduct operational support turnover activities including creation of Quick Reference Guides, Standard Operating Procedures, Release Notes, and other job aids as applicable. Perform special duties and other projects as assigned. Ensure compliance with internal controls relevant to job functions and responsibilities. Build and maintain strong working relationships with IT team members, stakeholders, business units, and senior management. Degree / Licenses and Professional Certification
Insurance Certification(s) preferred. Preferred Qualifications
1+ years’ experience as a Business Analyst. 1+ years’ experience supporting underwriting functions in the property and casualty (P&C) insurance sector, or relevant experience in selling, servicing, or underwriting commercial lines insurance policies. Experience with policy administration systems such as Duck Creek Technologies. Experience with web-based portals such as Unqork for sales and servicing of insurance policies. Experience with digital distribution channels. (e.g. IVANS, EZ Lynx, Tarmika, Quotewell). Experience with IVANS Download and eDocs. Familiarity with service management and requirements tools (e.g., ServiceNow, Jira, Azure DevOps, Modern Requirements). Capable of working independently. Excellent problem-solving and analytical skills. Experience writing business requirements and functional specs. Ability to decompose complex business and data requirements into specifications for developers and other stakeholders. Excellent written and oral communication skills to effectively convey complex information. Strong customer service orientation (responsive, consultative, collaborative and accurate). Self-starter with proven ability to take initiative to accomplish goals, with minimal oversight and direction. Knowledge of SDLC for both waterfall and agile methodologies. Seniority level
Associate Employment type
Full-time Job function
General Business Industries
Insurance
#J-18808-Ljbffr