CSM Corporation
Overview
This position is responsible for balancing and closing the previous business day and completing daily financial reports. This position successfully manages the manager-on-duty duties during the overnight shift, including exercising sound judgment in independent decision-making and ensuring security protocols are followed. Assists guests in a friendly, professional and timely manner, while following CSM high standards of quality to ensure guest satisfaction.
Responsibilities
Performs the manager-on-duty role during the 3rd shift.
Anticipates and responds to guests in a friendly and positive manner.
Provides the highest level of service.
Process check-ins and check-outs, verify billing, create reservations, and process special requests.
Assists guests by having knowledge of hotel property, local attractions, and hours of operation of hotel outlets and services.
Ability to work independently or in a team, meeting guests’ needs, and actively contributing to other departments when necessary.
Understands and follows CSM guest service recovery program.
Accountable for accurately balancing all revenue sources and completing daily financial reports.
Process no-show reservations and prepare financial reports for managerial review.
Close the financial day for the hotel.
Follow proper selling techniques and utilize strategies to maximize room revenues.
Monitor room availability, follow restrictions, and all booking policies and procedures.
Drive sales and maximize revenue by up-selling rooms and amenities.
Adhere to CSM procedures when handling cash and processing financial transactions.
Use all equipment properly and adhere to cost controls to reduce expenses and waste.
Produce required volume of work by planning, organizing and prioritizing duties.
After completing financial tasks, work on assigned additional projects, stocking supplies and assisting other overnight staff as needed.
Adhere to CSM general work rules and department procedures. Attend required department and hotel meetings.
Maintain a clean and safe work area in compliance with CSM, brand, local, state and federal regulations.
Follow all CSM procedures for guest/associate incidents. Be knowledgeable of hotel emergency procedures.
Qualifications
2+ years prior guest service experience required, preferably in a hospitality setting. Prior night audit or accounting experience preferred.
Excellent computer knowledge and communication skills.
Attention to detail, customer-focused and the ability to perform job duties in a fast-paced environment.
Education
High school diploma or GED required.
Physical Requirements Ability to lift, push and pull up to 75 pounds on an occasional basis.
Licenses & Certifications Equal Opportunity Employer This employer is an equal opportunity employer and is required to notify all applicants of their rights under federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
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Responsibilities
Performs the manager-on-duty role during the 3rd shift.
Anticipates and responds to guests in a friendly and positive manner.
Provides the highest level of service.
Process check-ins and check-outs, verify billing, create reservations, and process special requests.
Assists guests by having knowledge of hotel property, local attractions, and hours of operation of hotel outlets and services.
Ability to work independently or in a team, meeting guests’ needs, and actively contributing to other departments when necessary.
Understands and follows CSM guest service recovery program.
Accountable for accurately balancing all revenue sources and completing daily financial reports.
Process no-show reservations and prepare financial reports for managerial review.
Close the financial day for the hotel.
Follow proper selling techniques and utilize strategies to maximize room revenues.
Monitor room availability, follow restrictions, and all booking policies and procedures.
Drive sales and maximize revenue by up-selling rooms and amenities.
Adhere to CSM procedures when handling cash and processing financial transactions.
Use all equipment properly and adhere to cost controls to reduce expenses and waste.
Produce required volume of work by planning, organizing and prioritizing duties.
After completing financial tasks, work on assigned additional projects, stocking supplies and assisting other overnight staff as needed.
Adhere to CSM general work rules and department procedures. Attend required department and hotel meetings.
Maintain a clean and safe work area in compliance with CSM, brand, local, state and federal regulations.
Follow all CSM procedures for guest/associate incidents. Be knowledgeable of hotel emergency procedures.
Qualifications
2+ years prior guest service experience required, preferably in a hospitality setting. Prior night audit or accounting experience preferred.
Excellent computer knowledge and communication skills.
Attention to detail, customer-focused and the ability to perform job duties in a fast-paced environment.
Education
High school diploma or GED required.
Physical Requirements Ability to lift, push and pull up to 75 pounds on an occasional basis.
Licenses & Certifications Equal Opportunity Employer This employer is an equal opportunity employer and is required to notify all applicants of their rights under federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
#J-18808-Ljbffr