Ross Stores, Inc.
Store Protection Specialist – Ross Stores, Inc.
Our values start with our people. Bring your talents to Ross, our leading off-price retail chain with over 2,200 stores, and a strong track record of success and growth. We focus on delivering high-quality brands and on-trend merchandise at extraordinary savings while providing a fun and exciting treasure hunt experience.
As Part Of Our Team, You Will Experience
Success: Our winning team pursues excellence while learning and evolving
Career growth: We develop industry-leading talent because Ross grows when our people grow
Teamwork: We work together to solve hard problems and find the right solution
Diversity, Equality & Inclusion, and community: We celebrate backgrounds, identities, and ideas of those who work and shop with us. Our differences make us stronger and we strive to be a positive force in our community.
Our Corporate headquarters are in Dublin, CA, with 3 buying offices in New York City, Los Angeles, and Boston, and 8 distribution centers nationwide. With 2023 revenues of $20.4 billion, we are a Fortune 500 company committed to an inclusive work environment and ongoing development for our teams.
General Purpose
This position provides a visible presence at Store entrances/exits, mitigating theft and fraud and maintaining a safe and secure environment for Associates and Customers. The Specialist makes eye contact, greets all Customers in a prominent, courteous and friendly manner, and demonstrates "command" presence in a Company issued vest and attire. Monitors the Code 50 package inspection policy. Walks the sales floor to identify and address potential theft indicators as directed by Store Leadership. Partners with Store Leadership to ensure compliance with Loss Prevention directives and minimization of operational shortage. Must embrace Company values and protect the Ross treasure. Essential Functions
Maintaining Safe & Secure Environment
Understands that safety is the number one priority and practices safe behaviors in everything they do. Assists Store Leadership in maintaining a safe and secure environment for both Associates and Customers. Maintains visible "command" presence, including greetings with eye contact at Store entrances/exits and on the sales floor in a vest/black attire, monitoring for potential safety issues. Removes clutter and ensures safe, clear egress to emergency exits. Developing Great Teams & Partnerships
Provides great Customer service by greeting Customers, making eye contact, smiling, and answering questions in a friendly and courteous manner. Treats all Customers and Associates with respect. Demonstrates courtesy, friendliness, and professionalism at all times. Recognizes Associates using Company recognition programs. Regular involvement with internal and external partners, including conference calls and district meetings, educating Associates, providing recognition, etc. Other duties as assigned to support Loss Prevention initiatives. Personal and Store Brand
Represents and supports the Company brand at all times. Maintains a professional appearance in accordance with Company dress code. Mitigating Theft & Fraud
Monitors entrances/exits and the sales floor for potential theft by identifying suspicious behavior. Gathers theft indicators and uses internal or external intelligence to impact shortage trends. Communicates effectively to Store Leadership and Loss Prevention Leadership. Adheres to Company policy for external theft response. Executes Best Practices and maximizes productivity by minimizing steps and touches while working. Minimizing Operational Shortage
Increases Store awareness on effective processes to minimize operational shortage. Trains and educates Associates on shortage reduction initiatives. Observes and validates proper checkout procedures for Customers and Associates. Competencies
Manages Work Processes Business Acumen Plans, Aligns & Prioritizes Builds Talent Collaborates Leading by Example Communicates Effectively Ensures Accountability & Execution Qualifications And Special Skills Required
High School education or equivalent required; AA degree preferred. One year retail supervisor experience or similar training preferred. One year loss prevention/security training preferred. Active Security Guard License preferred Ability to work effectively in a fast-paced environment. Strong communication skills. Demonstrated ability to build and maintain relationships with the Store team. Excellent Customer service skills. Proven ability to effectively resolve conflict. Must comply with all applicable federal and state laws and regulations for security positions, including required background screening, physical examination, fingerprinting, and/or drug and alcohol testing. Physical Requirements/Ada
Consistent timeliness and regular attendance. Ability to stand, walk, and move around the Store up to 100% of working time. Must be able to raise or lower objects more than 25 lbs. and perform related movements. Must be able to bend, stoop, or crouch regularly. Certain assignments may require additional qualifications and skills. Supervisory Responsibilities
None Disclaimer
This job description summarizes the primary duties and responsibilities of the role. It is not a comprehensive or all-inclusive listing and contents are subject to change at management’s discretion. Ross is an equal employment opportunity employer and complies with all laws prohibiting discrimination.
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This position provides a visible presence at Store entrances/exits, mitigating theft and fraud and maintaining a safe and secure environment for Associates and Customers. The Specialist makes eye contact, greets all Customers in a prominent, courteous and friendly manner, and demonstrates "command" presence in a Company issued vest and attire. Monitors the Code 50 package inspection policy. Walks the sales floor to identify and address potential theft indicators as directed by Store Leadership. Partners with Store Leadership to ensure compliance with Loss Prevention directives and minimization of operational shortage. Must embrace Company values and protect the Ross treasure. Essential Functions
Maintaining Safe & Secure Environment
Understands that safety is the number one priority and practices safe behaviors in everything they do. Assists Store Leadership in maintaining a safe and secure environment for both Associates and Customers. Maintains visible "command" presence, including greetings with eye contact at Store entrances/exits and on the sales floor in a vest/black attire, monitoring for potential safety issues. Removes clutter and ensures safe, clear egress to emergency exits. Developing Great Teams & Partnerships
Provides great Customer service by greeting Customers, making eye contact, smiling, and answering questions in a friendly and courteous manner. Treats all Customers and Associates with respect. Demonstrates courtesy, friendliness, and professionalism at all times. Recognizes Associates using Company recognition programs. Regular involvement with internal and external partners, including conference calls and district meetings, educating Associates, providing recognition, etc. Other duties as assigned to support Loss Prevention initiatives. Personal and Store Brand
Represents and supports the Company brand at all times. Maintains a professional appearance in accordance with Company dress code. Mitigating Theft & Fraud
Monitors entrances/exits and the sales floor for potential theft by identifying suspicious behavior. Gathers theft indicators and uses internal or external intelligence to impact shortage trends. Communicates effectively to Store Leadership and Loss Prevention Leadership. Adheres to Company policy for external theft response. Executes Best Practices and maximizes productivity by minimizing steps and touches while working. Minimizing Operational Shortage
Increases Store awareness on effective processes to minimize operational shortage. Trains and educates Associates on shortage reduction initiatives. Observes and validates proper checkout procedures for Customers and Associates. Competencies
Manages Work Processes Business Acumen Plans, Aligns & Prioritizes Builds Talent Collaborates Leading by Example Communicates Effectively Ensures Accountability & Execution Qualifications And Special Skills Required
High School education or equivalent required; AA degree preferred. One year retail supervisor experience or similar training preferred. One year loss prevention/security training preferred. Active Security Guard License preferred Ability to work effectively in a fast-paced environment. Strong communication skills. Demonstrated ability to build and maintain relationships with the Store team. Excellent Customer service skills. Proven ability to effectively resolve conflict. Must comply with all applicable federal and state laws and regulations for security positions, including required background screening, physical examination, fingerprinting, and/or drug and alcohol testing. Physical Requirements/Ada
Consistent timeliness and regular attendance. Ability to stand, walk, and move around the Store up to 100% of working time. Must be able to raise or lower objects more than 25 lbs. and perform related movements. Must be able to bend, stoop, or crouch regularly. Certain assignments may require additional qualifications and skills. Supervisory Responsibilities
None Disclaimer
This job description summarizes the primary duties and responsibilities of the role. It is not a comprehensive or all-inclusive listing and contents are subject to change at management’s discretion. Ross is an equal employment opportunity employer and complies with all laws prohibiting discrimination.
#J-18808-Ljbffr