Ports America
Overview
In the maritime industry, where colossal ships dock, and millions of tons of cargo are moved with precision, it takes teams of dedicated individuals to keep global trade in motion. Working in this dynamic sector means that you play a part in ensuring the pulse of commerce never skips a beat, all while driving the future of supply chain logistics and marine terminal operations. Dive into a career where your talents make an impact and help us steer the future of this vital sector. Every job function in our organization, whether it’s on the docks or behind the scenes in administrative roles, finance, payroll, or IT, has a significant impact on the national economy and critical supply chain operations. Position
The Billing Supervisor leads a team of billing specialists in the billing activities associated with customer invoicing and revenue management. Essential Duties
Manages the hiring, performance and development of a dedicated team of billers Supervises and coordinates effective/timely preparation of monthly invoices and accurate billing adjustments Drives accountability and performance based on a defined set of KPIs Ensures the billing team follows standard operating procedures Ensures compliance with revenue recognition policy Assists Revenue Services with audit requests, follow-ups and as-needed requests Reviews billing system reports to identify billing discrepancies Conducts root cause analysis for credits issued and invoice disputes Collaborates with credit/collections team to provide timely resolution of credit memo requests and invoice disputes Maintains strong relationships with internal and external customers Approves and posts credits, rebills and invoices requiring secondary approval Partners with Finance and Operations management to facilitate accurate and timely submission of billing data and process improvements Drives process improvements while helping to establish standards of excellence and foster a culture of continuous improvement Implements and maintains structured program for cross training to ensure full coverage of all areas of responsibility Identifies development opportunities for qualified associates Interacts with Operations management to ensure proper administration of commercial contracts and timely resolution of customer service requests Acts as subject matter expert for designated lines of business; provides contract support and training for billing specialists Performs month end analysis to ensure completeness and accuracy of revenue and statistics for submission to general ledger on a timely basis Performs other job-related duties and ad hoc requests, as assigned Knowledge, Skills & Abilities
Ability to communicate effectively and professionally through email, verbally, and via phone to operations management and support personnel, as well as other internal and external customers Ability to lead and delegate when necessary Detail oriented with strong analytical and organizational skills Able to provide a high level of customer service, build and maintain strong relationships with internal and external customers Able to organize workflow, set priorities, and manage multiple projects Intermediate to advanced Excel skills Working Conditions
This position offers a hybrid working model with remote working from home with occasional travel to business units. (3 days in the office and 2 days remote) Minimum Qualifications
High School Diploma OR GED Equivalent AND 5+ years of complex billing experience Preferred Qualifications
BA Degree in Accounting, Finance OR Business discipline Experience working with large ERP and/or proprietary billing systems 3+ years of supervisory experience Note
This job description is not intended to be all-inclusive. Employees may perform other related duties as needed to meet the ongoing needs of the organization. Ports America is an Equal Opportunity Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race; color; religion; national origin; sex (including pregnancy); sexual orientation; gender identity and/or expression; age; disability; genetic information, citizenship status; military service obligations or any other category protected by applicable federal, state, or local law. This role does not offer sponsorship for work authorization. External applicants must be eligible to work in the US. If you require additional information about our comprehensive data privacy policy, please see the Applicant Privacy Notice: https://artifacts.portsamerica.com/pdf/Applicant Privacy Notice.pdf. For inquiries, contact human.resources@portsamerica.com. Our dedicated team at Ports America will be pleased to address any specific inquiries or concerns you may have regarding the handling, protection, and security of your data. We are committed to ensuring the utmost privacy and confidentiality of your personal information and will gladly provide you with the necessary details to help you better understand our practices and protocols. Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities. This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
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In the maritime industry, where colossal ships dock, and millions of tons of cargo are moved with precision, it takes teams of dedicated individuals to keep global trade in motion. Working in this dynamic sector means that you play a part in ensuring the pulse of commerce never skips a beat, all while driving the future of supply chain logistics and marine terminal operations. Dive into a career where your talents make an impact and help us steer the future of this vital sector. Every job function in our organization, whether it’s on the docks or behind the scenes in administrative roles, finance, payroll, or IT, has a significant impact on the national economy and critical supply chain operations. Position
The Billing Supervisor leads a team of billing specialists in the billing activities associated with customer invoicing and revenue management. Essential Duties
Manages the hiring, performance and development of a dedicated team of billers Supervises and coordinates effective/timely preparation of monthly invoices and accurate billing adjustments Drives accountability and performance based on a defined set of KPIs Ensures the billing team follows standard operating procedures Ensures compliance with revenue recognition policy Assists Revenue Services with audit requests, follow-ups and as-needed requests Reviews billing system reports to identify billing discrepancies Conducts root cause analysis for credits issued and invoice disputes Collaborates with credit/collections team to provide timely resolution of credit memo requests and invoice disputes Maintains strong relationships with internal and external customers Approves and posts credits, rebills and invoices requiring secondary approval Partners with Finance and Operations management to facilitate accurate and timely submission of billing data and process improvements Drives process improvements while helping to establish standards of excellence and foster a culture of continuous improvement Implements and maintains structured program for cross training to ensure full coverage of all areas of responsibility Identifies development opportunities for qualified associates Interacts with Operations management to ensure proper administration of commercial contracts and timely resolution of customer service requests Acts as subject matter expert for designated lines of business; provides contract support and training for billing specialists Performs month end analysis to ensure completeness and accuracy of revenue and statistics for submission to general ledger on a timely basis Performs other job-related duties and ad hoc requests, as assigned Knowledge, Skills & Abilities
Ability to communicate effectively and professionally through email, verbally, and via phone to operations management and support personnel, as well as other internal and external customers Ability to lead and delegate when necessary Detail oriented with strong analytical and organizational skills Able to provide a high level of customer service, build and maintain strong relationships with internal and external customers Able to organize workflow, set priorities, and manage multiple projects Intermediate to advanced Excel skills Working Conditions
This position offers a hybrid working model with remote working from home with occasional travel to business units. (3 days in the office and 2 days remote) Minimum Qualifications
High School Diploma OR GED Equivalent AND 5+ years of complex billing experience Preferred Qualifications
BA Degree in Accounting, Finance OR Business discipline Experience working with large ERP and/or proprietary billing systems 3+ years of supervisory experience Note
This job description is not intended to be all-inclusive. Employees may perform other related duties as needed to meet the ongoing needs of the organization. Ports America is an Equal Opportunity Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race; color; religion; national origin; sex (including pregnancy); sexual orientation; gender identity and/or expression; age; disability; genetic information, citizenship status; military service obligations or any other category protected by applicable federal, state, or local law. This role does not offer sponsorship for work authorization. External applicants must be eligible to work in the US. If you require additional information about our comprehensive data privacy policy, please see the Applicant Privacy Notice: https://artifacts.portsamerica.com/pdf/Applicant Privacy Notice.pdf. For inquiries, contact human.resources@portsamerica.com. Our dedicated team at Ports America will be pleased to address any specific inquiries or concerns you may have regarding the handling, protection, and security of your data. We are committed to ensuring the utmost privacy and confidentiality of your personal information and will gladly provide you with the necessary details to help you better understand our practices and protocols. Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities. This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
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