Akkodis group
Role Overview
Akkodis is seeking a Business Analyst for a Contract with a client in Austin, TX. This role requires expert-level experience with Apple’s internal applications and PagerDuty administration to support incident management and process optimization.
Rate Range $49/hour to $53/hour; The rate may be negotiable based on experience, education, geographic location, and other factors.
Business Analyst Responsibilities
Analyze business and operational data to support decision-making and improve incident management workflows.
Collaborate with product owners and global teams to gather requirements, prioritize user stories, and align solutions with Agile delivery.
Manage user administration and access control across multiple PagerDuty instances, ensuring security and compliance.
Design and implement RESTful API integrations between systems like ServiceNow, Wrike, and Miro to automate workflows.
Develop KPI dashboards using HelpCentral, Tableau, and Excel to monitor system performance, adoption, and incident trends.
Lead testing efforts and documentation, including UAT, regression testing, and process flow creation to ensure solution quality and team alignment.
Required Qualifications
Bachelor’s degree in business, Information Systems, Computer Science, or a related field.
Minimum of 6 years as a Business or Systems Analyst in Agile/Scrum environments.
Expert-level experience with PagerDuty administration and advanced features, including user provisioning and role-based access control.
Strong working knowledge of Apple’s internal enterprise applications and ability to integrate with tools like ServiceNow, Wrike, and Miro using RESTful APIs.
Apply Now If you are interested in this role, please click APPLY NOW. For other opportunities available at Akkodis, or any questions, feel free to contact me at Shubham.Vasishtha@akkodisgroup.com
Benefits Benefit offerings include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.
Equal Opportunity Employer Equal Opportunity Employer/Veterans/Disabled
Military connected talent encouraged to apply
Candidate Privacy Information Statement available at https://www-uat.modis.com/en-us/candidate-privacy
The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:
The California Fair Chance Act
Los Angeles City Fair Chance Ordinance
Los Angeles County Fair Chance Ordinance for Employers
San Francisco Fair Chance Ordinance
Massachusetts Candidates Only: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
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Rate Range $49/hour to $53/hour; The rate may be negotiable based on experience, education, geographic location, and other factors.
Business Analyst Responsibilities
Analyze business and operational data to support decision-making and improve incident management workflows.
Collaborate with product owners and global teams to gather requirements, prioritize user stories, and align solutions with Agile delivery.
Manage user administration and access control across multiple PagerDuty instances, ensuring security and compliance.
Design and implement RESTful API integrations between systems like ServiceNow, Wrike, and Miro to automate workflows.
Develop KPI dashboards using HelpCentral, Tableau, and Excel to monitor system performance, adoption, and incident trends.
Lead testing efforts and documentation, including UAT, regression testing, and process flow creation to ensure solution quality and team alignment.
Required Qualifications
Bachelor’s degree in business, Information Systems, Computer Science, or a related field.
Minimum of 6 years as a Business or Systems Analyst in Agile/Scrum environments.
Expert-level experience with PagerDuty administration and advanced features, including user provisioning and role-based access control.
Strong working knowledge of Apple’s internal enterprise applications and ability to integrate with tools like ServiceNow, Wrike, and Miro using RESTful APIs.
Apply Now If you are interested in this role, please click APPLY NOW. For other opportunities available at Akkodis, or any questions, feel free to contact me at Shubham.Vasishtha@akkodisgroup.com
Benefits Benefit offerings include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.
Equal Opportunity Employer Equal Opportunity Employer/Veterans/Disabled
Military connected talent encouraged to apply
Candidate Privacy Information Statement available at https://www-uat.modis.com/en-us/candidate-privacy
The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:
The California Fair Chance Act
Los Angeles City Fair Chance Ordinance
Los Angeles County Fair Chance Ordinance for Employers
San Francisco Fair Chance Ordinance
Massachusetts Candidates Only: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
#J-18808-Ljbffr