Mid-Missouri Bank
Overview
Join to apply for the
Personal Banker IV
role at
Mid-Missouri Bank .
BASIC FUNCTION:
Personal Bankers are universal bankers who assist with all needs of retail customers. Personal Bankers are expected to provide an extraordinary customer experience through a relationship driven, consultative sales approach. Personal Banker IVs are expected to have extensive knowledge of federal regulations, bank policy, business, representative payee, and trust procedures. Assist Bank Managers with other duties as assigned.
Expectations
Represent MMB in a courteous and professional manner, provide an extraordinary customer experience through a relationship driven, consultative sales approach.
Knowledge of MMB’s products and services and ability to educate customers on solutions that fit their need.
Focus on and meet individual and team goals, including training, sales, and customer relationship initiatives.
Comply with all Bank policies/procedures and all applicable federal and state laws and regulations.
Essential Duties
Perform relationship, sales, product, educating, service initiating tasks such as:
Deposit account opening
Online Banking / Mobile Banking setup and training
Cash Management setup and training
Production of Debit Cards and ordering customer checks
Credit Card processing
Safe Deposit Boxes
Referrals for loans, insurance, trust, and merchant services
Ensuring document imaging is accurate and up-to-date
Assist Customers with transaction based requests, such as:
Receives checking and saving deposits: verify cash and endorsements, receive proper identification for cash back and issue receipts of deposit
Examine checks deposited and determine proper funds availability based on regulation requirements and complete Hold Notices
Process savings withdrawals
Cash checks: verify endorsement, receive proper identification, and ensure validity
Issue cashier's checks: verify identity, ensure funds are collected, and check OFAC
Process wire transfer requests: verify identity, ensure funds are collected and follow outline procedures and policies
Identify counterfeit currency and report to Secret Service
Accept loan payments: verify payment amount and issue receipts
Redeem U.S. Savings bonds
Maintain appropriate Currency Transaction Reports
Balance and maintain cash drawer, buy and sell currency from the vault as necessary, ensuring drawer cash limits are not exceeded
Process safe deposit box payments
Assist customers with routine account-related requests/inquiries such as:
Funds (automatic and manual) transfers
Stop payments
Inquiries about bank deposit products and service charges
Inquiries about ATM and Debit Card usage and limits
Inquiries about checking and savings account transactions
Inquiries about funds availability and account balances
Inquiries and troubleshooting for Online Banking, and Mobile Banking Services
Inquiries about business services such as Cash Management, Positive Pay, Remote Deposit Capture, and Merchant Card Services
Inquiries about advanced account needs such as trust ownership and representative payee
Research and resolve customer problems, acting as the customer liaison between other bank departments when necessary
Research customer questions regarding electronic funds transfers and initiate Reg E disputes when appropriate, including the completion of all necessary documents and affidavits
Assist other employees with requests/inquiries
Assist in training new hires with day to day activities and responsibilities
Find offages in teller drawers
Review items presented for deposit or cash to offer a second opinion
Step in to de-escalate situations between other personal bankers and customers by educating both parties
Answer questions from tellers and other personal bankers when they need assistance
Assist manager with special duties as assigned
Daily and monthly reports
Charge off deposit accounts
Assist with communicating goals and objectives to other employees
Assist in identifying training needs and opportunities
Other duties as assigned
Comply with security procedures established to ensure safety for employees and customers, to safeguard cash supplies, to protect the privacy of customer account information, as well as, follow fraud prevention guidelines established to protect the Bank from unnecessary losses
Required Knowledge, Skills, And Abilities
Maintain friendliness and professionalism through the proper use of tact and diplomacy when dealing with customers at all times
Display a positive attitude and enjoy working with the public
Strong verbal and written communication skills
Strong mathematical skills along with accuracy
Detail oriented
Great sense of organization, priority and time management – delegate when appropriate
Strong ability to work well under pressure and in a fast paced environment
Strong critical thinking skills
Judgment that is solid and well thought out
Strong research and problem solving skills
Ability to be flexible and multi-task
Strong knowledge of bank deposit products/services and regulations
Strong technology skills and knowledge
Experience And Education
Required ABA/MMB courses and certifications
At least 5 years of experience in the branch or comparable experience at other financial institution(s)
Seniority level
Mid-Senior level
Employment type
Full-time
Job function
Finance and Sales
Industries
Banking
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Personal Banker IV
role at
Mid-Missouri Bank .
BASIC FUNCTION:
Personal Bankers are universal bankers who assist with all needs of retail customers. Personal Bankers are expected to provide an extraordinary customer experience through a relationship driven, consultative sales approach. Personal Banker IVs are expected to have extensive knowledge of federal regulations, bank policy, business, representative payee, and trust procedures. Assist Bank Managers with other duties as assigned.
Expectations
Represent MMB in a courteous and professional manner, provide an extraordinary customer experience through a relationship driven, consultative sales approach.
Knowledge of MMB’s products and services and ability to educate customers on solutions that fit their need.
Focus on and meet individual and team goals, including training, sales, and customer relationship initiatives.
Comply with all Bank policies/procedures and all applicable federal and state laws and regulations.
Essential Duties
Perform relationship, sales, product, educating, service initiating tasks such as:
Deposit account opening
Online Banking / Mobile Banking setup and training
Cash Management setup and training
Production of Debit Cards and ordering customer checks
Credit Card processing
Safe Deposit Boxes
Referrals for loans, insurance, trust, and merchant services
Ensuring document imaging is accurate and up-to-date
Assist Customers with transaction based requests, such as:
Receives checking and saving deposits: verify cash and endorsements, receive proper identification for cash back and issue receipts of deposit
Examine checks deposited and determine proper funds availability based on regulation requirements and complete Hold Notices
Process savings withdrawals
Cash checks: verify endorsement, receive proper identification, and ensure validity
Issue cashier's checks: verify identity, ensure funds are collected, and check OFAC
Process wire transfer requests: verify identity, ensure funds are collected and follow outline procedures and policies
Identify counterfeit currency and report to Secret Service
Accept loan payments: verify payment amount and issue receipts
Redeem U.S. Savings bonds
Maintain appropriate Currency Transaction Reports
Balance and maintain cash drawer, buy and sell currency from the vault as necessary, ensuring drawer cash limits are not exceeded
Process safe deposit box payments
Assist customers with routine account-related requests/inquiries such as:
Funds (automatic and manual) transfers
Stop payments
Inquiries about bank deposit products and service charges
Inquiries about ATM and Debit Card usage and limits
Inquiries about checking and savings account transactions
Inquiries about funds availability and account balances
Inquiries and troubleshooting for Online Banking, and Mobile Banking Services
Inquiries about business services such as Cash Management, Positive Pay, Remote Deposit Capture, and Merchant Card Services
Inquiries about advanced account needs such as trust ownership and representative payee
Research and resolve customer problems, acting as the customer liaison between other bank departments when necessary
Research customer questions regarding electronic funds transfers and initiate Reg E disputes when appropriate, including the completion of all necessary documents and affidavits
Assist other employees with requests/inquiries
Assist in training new hires with day to day activities and responsibilities
Find offages in teller drawers
Review items presented for deposit or cash to offer a second opinion
Step in to de-escalate situations between other personal bankers and customers by educating both parties
Answer questions from tellers and other personal bankers when they need assistance
Assist manager with special duties as assigned
Daily and monthly reports
Charge off deposit accounts
Assist with communicating goals and objectives to other employees
Assist in identifying training needs and opportunities
Other duties as assigned
Comply with security procedures established to ensure safety for employees and customers, to safeguard cash supplies, to protect the privacy of customer account information, as well as, follow fraud prevention guidelines established to protect the Bank from unnecessary losses
Required Knowledge, Skills, And Abilities
Maintain friendliness and professionalism through the proper use of tact and diplomacy when dealing with customers at all times
Display a positive attitude and enjoy working with the public
Strong verbal and written communication skills
Strong mathematical skills along with accuracy
Detail oriented
Great sense of organization, priority and time management – delegate when appropriate
Strong ability to work well under pressure and in a fast paced environment
Strong critical thinking skills
Judgment that is solid and well thought out
Strong research and problem solving skills
Ability to be flexible and multi-task
Strong knowledge of bank deposit products/services and regulations
Strong technology skills and knowledge
Experience And Education
Required ABA/MMB courses and certifications
At least 5 years of experience in the branch or comparable experience at other financial institution(s)
Seniority level
Mid-Senior level
Employment type
Full-time
Job function
Finance and Sales
Industries
Banking
#J-18808-Ljbffr