PetSmart
Overview
PetSmart’s Store Leader has leadership oversight of the safety of people and pets, pet parent experience, operational execution, financial outcomes, and all human resource functions within the store. This role provides exemplary leadership by driving the company culture and strategies, achieving targeted results, championing exceptional pet parent service, and ensuring efficient execution of the store’s daily business while upholding the company’s vision, mission, values, and strategy. Benefits
Paid bi-weekly Health benefits: medical, dental, vision 401k Tuition assistance Associate discounts and perks Paid time off for full-time associates Career pathing Development opportunities Essential Responsibilities
Job responsibilities include, but are not limited to, the following and may vary depending on store characteristics and needs: People Leadership
Responsible for employment decisions such as recruiting, interviewing, hiring, coaching, and terminating. Builds an open-door culture in the store by engaging and listening to associates. Responsible for leveraging the Voice of Associate tool to listen to and respond to associate feedback. Accountable for creating and posting the schedule for the entire store after receiving input from Experience and Process Leader. Facilitates the associate experience and supports associate development, including reviews, recognition, training, onboarding, mentoring and succession planning. Delegates effectively and empowers others to succeed; challenges others to reach their full potential and encourages ownership for results. Cascades information to associates and adjusts team priorities to meet goals and commitments. Ensures alignment with a changing environment and responds effectively to change. Addresses and administers associate complaints and grievances. Recognizes and celebrates associates driving overall engagement. Ensures all associate reviews are delivered on time. Overall Store Experience
Leads the associate and pet parent experience at all levels; ensures pets in care are safe and healthy. Accountable for the pet parent experience and outcomes via phone, in person, or online; addresses general and escalated pet parent concerns. Builds a store environment focused on delivering an exceptional, positive in-store pet parent and associate experience. Evaluates operations and seeks opportunities to continuously improve processes and services. Collaborates with the Store Leadership team to ensure efficient outcomes of in-store and community events, including partnerships with local adoption groups. Maintains store standards and leads a culture of empowerment by ensuring compliance with policies, procedures, and code of ethics. Conducts monthly Core and Services Walks to validate policy execution. Prioritizes and ensures a safe environment for associates, pets, and pet parents. Ensures compliance with inventory management tools for appropriate stock levels. Communicates business and financial objectives to leaders and associates. Reviews in-store cameras to assess safety practices and coaching needs; provides accountability as appropriate. Acts promptly when a sick or injured pet is identified; transport to the vet as needed. Shared responsibility for opening and closing procedures to uphold brand promise. Business Management
Delivers corporate strategy and profitability goals by executing leadership direction. Analyzes and responds to reporting; communicates results and creates improvement plans as needed. Identifies opportunities to grow the business; drives accountability for store P&L targets such as sales and shrink. Manages expenses including labor and supplies; leverages home office resources for store-related work orders and purchasing. Creates and posts schedules for the entire store; manages payroll weekly within a budget. Executes daily, weekly, and monthly reporting and paperwork as required; runs store-related errands as needed. Qualifications
4–6 years of retail leadership or experience in a customer-focused environment. Full-time availability; flexibility to work evenings, weekends, and holidays as needed. Proficiency in computer applications. Strong written and verbal communication skills. Ability to react under pressure and maintain composure. Strong organizational skills and attention to detail. Supervisory Responsibility
Typically oversees the Experience Leader and Process Leader, up to six lead associates and ten to seventy non-leader associates; adheres to PetSmart policies and procedures. Physical Demands and Work Environment
Stand, walk, climb a ladder, and use hands to handle, feel, write, etc.; may require reaching with hands and arms; vision requirements apply; reasonable accommodations available. Occasionally lift and/or move up to 50 pounds; occasionally team lift more than 100 pounds. Exposure to moving parts, pet hair, and variable noise levels; live animals handling is common. Equal Opportunity
PetSmart is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, disability, or any other characteristic protected by law. Applicants must be 18 years of age or older, unless local law requires otherwise. Some locations may require fair chance considerations as applicable by local ordinances.
#J-18808-Ljbffr
PetSmart’s Store Leader has leadership oversight of the safety of people and pets, pet parent experience, operational execution, financial outcomes, and all human resource functions within the store. This role provides exemplary leadership by driving the company culture and strategies, achieving targeted results, championing exceptional pet parent service, and ensuring efficient execution of the store’s daily business while upholding the company’s vision, mission, values, and strategy. Benefits
Paid bi-weekly Health benefits: medical, dental, vision 401k Tuition assistance Associate discounts and perks Paid time off for full-time associates Career pathing Development opportunities Essential Responsibilities
Job responsibilities include, but are not limited to, the following and may vary depending on store characteristics and needs: People Leadership
Responsible for employment decisions such as recruiting, interviewing, hiring, coaching, and terminating. Builds an open-door culture in the store by engaging and listening to associates. Responsible for leveraging the Voice of Associate tool to listen to and respond to associate feedback. Accountable for creating and posting the schedule for the entire store after receiving input from Experience and Process Leader. Facilitates the associate experience and supports associate development, including reviews, recognition, training, onboarding, mentoring and succession planning. Delegates effectively and empowers others to succeed; challenges others to reach their full potential and encourages ownership for results. Cascades information to associates and adjusts team priorities to meet goals and commitments. Ensures alignment with a changing environment and responds effectively to change. Addresses and administers associate complaints and grievances. Recognizes and celebrates associates driving overall engagement. Ensures all associate reviews are delivered on time. Overall Store Experience
Leads the associate and pet parent experience at all levels; ensures pets in care are safe and healthy. Accountable for the pet parent experience and outcomes via phone, in person, or online; addresses general and escalated pet parent concerns. Builds a store environment focused on delivering an exceptional, positive in-store pet parent and associate experience. Evaluates operations and seeks opportunities to continuously improve processes and services. Collaborates with the Store Leadership team to ensure efficient outcomes of in-store and community events, including partnerships with local adoption groups. Maintains store standards and leads a culture of empowerment by ensuring compliance with policies, procedures, and code of ethics. Conducts monthly Core and Services Walks to validate policy execution. Prioritizes and ensures a safe environment for associates, pets, and pet parents. Ensures compliance with inventory management tools for appropriate stock levels. Communicates business and financial objectives to leaders and associates. Reviews in-store cameras to assess safety practices and coaching needs; provides accountability as appropriate. Acts promptly when a sick or injured pet is identified; transport to the vet as needed. Shared responsibility for opening and closing procedures to uphold brand promise. Business Management
Delivers corporate strategy and profitability goals by executing leadership direction. Analyzes and responds to reporting; communicates results and creates improvement plans as needed. Identifies opportunities to grow the business; drives accountability for store P&L targets such as sales and shrink. Manages expenses including labor and supplies; leverages home office resources for store-related work orders and purchasing. Creates and posts schedules for the entire store; manages payroll weekly within a budget. Executes daily, weekly, and monthly reporting and paperwork as required; runs store-related errands as needed. Qualifications
4–6 years of retail leadership or experience in a customer-focused environment. Full-time availability; flexibility to work evenings, weekends, and holidays as needed. Proficiency in computer applications. Strong written and verbal communication skills. Ability to react under pressure and maintain composure. Strong organizational skills and attention to detail. Supervisory Responsibility
Typically oversees the Experience Leader and Process Leader, up to six lead associates and ten to seventy non-leader associates; adheres to PetSmart policies and procedures. Physical Demands and Work Environment
Stand, walk, climb a ladder, and use hands to handle, feel, write, etc.; may require reaching with hands and arms; vision requirements apply; reasonable accommodations available. Occasionally lift and/or move up to 50 pounds; occasionally team lift more than 100 pounds. Exposure to moving parts, pet hair, and variable noise levels; live animals handling is common. Equal Opportunity
PetSmart is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, disability, or any other characteristic protected by law. Applicants must be 18 years of age or older, unless local law requires otherwise. Some locations may require fair chance considerations as applicable by local ordinances.
#J-18808-Ljbffr