Mecklenburg County Government
Sr Administrative Support Assistant- Eastway Regional Recreation Center
Mecklenburg County Government, Charlotte, North Carolina, United States, 28245
Follow Your Calling, Find Your Career
Please Apply By: Sunday, October 12, 2025
Hiring Range: $20.71/hr - $27.19/hr
At Mecklenburg County, you’ll have the chance to build a career as unique as you are with support, inclusive culture and technology to become the best version of you. We’re counting on YOUR unique voice and perspective to help Mecklenburg County become even better, too. Join us and build an exceptional experience for yourself, and a better working world for all.
Mecklenburg County Park and Recreation proudly hosts many community events each year. Hummingbird Festival, The Senior Games and Festival in the Park are just a few that our employees and residents look forward to every year! Mecklenburg County Park and Recreation Department (MCPRD) strives to enrich the lives of our residents. We do this by providing exciting and safe recreational amenities and programs, change to improve our resident’s fitness levels and decrease health care costs. This contributes to a sense of community through events and spaces for the public to socialize, thereby increasing property values and providing tourism venues. We protect open space, natural areas, and our treasured tree canopy through stewardship. We play a critical role in ensuring Mecklenburg County achieves its vision that the county “will be a community of pride and choice for people to LIVE, WORK and RECREATE.” The department serves a population exceeding one million residents and serves the City of Charlotte, six towns, and the unincorporated areas of the county covering 523 square miles. In addition, the department manages over 21,000 acres and 230+ parks, nature preserves, greenways and facilities.
POSITION SUMMARY Mecklenburg County Park and Recreation is excited to add a Sr Administrative Support Assistant to the team at Eastway Regional Recreation Center! This position will assist in the operations of the reception desk, as well as support other programming areas and amenities around the facility. The incumbent will provide exceptional customer service to internal and external customers via phone, email, and face-to-face interactions, provide tours of the facility, manage facility rentals and enroll patrons for memberships and programs. In addition, they will also manage safety protocols, compile and present reports, and other administrative duties as assigned. The selected candidate will be an integral part of our team and must be committed to providing quality customer service experiences to all patrons. The schedule for this full-time role will require flexible availability as it will be based on business/facility needs, consisting of opening shifts (as early as 5:00am) and evenings. This position will also work rotating weekends. By applying to this position, you are eligible to be considered for a similar role, in which you meet the minimum qualifications for, at other Park and Recreation locations should they become available. If you are looking to grow in your career, or transition laterally into a new role, don't miss this opportunity to apply!
PREFERRED QUALIFICATIONS
Experience in recreation facility administration roles Exceptional written and verbal communication skills ESSENTIAL FUNCTIONS
Provide administrative support to internal departmental staff Respond to inquiries and resolves administrative issues that may arise Prepare written correspondence such as memos, emails, presentations, forms, and other documents Coordinate meetings, interviews and assist with program preparation Prepare, develop or maintain reports, manuals, or interview documents Conducts moderately complex research Perform confidential data entry, create, organize and maintain files Maintain supply levels and ordering stock Use computers for various operations such as database management Answer telephone or greet visitors and handle or direct inquiries to the appropriate persons according to the need/issue presented Operate office equipment: fax machines, copiers, or phone systems and arrange for repairs when equipment malfunctions Set up and manage paper or electronic filing systems, recording information, updating paperwork, or maintaining documents, such as correspondence, or other material Compose, type, and distribute meeting notes, agendas, routine correspondence, or reports, such as presentations or expense, statistical, or monthly reports Some position may be required to provide general guidance and direction to lower-level staff MINIMUM QUALIFICATIONS Experience: Minimum for four (4) years of administrative experience Education: High School Diploma or equivalent Combination of relevant education and relevant experience accepted? Yes Licenses/Certifications: May require a valid North Carolina or South Carolina Driver’s License and County Driving Privileges Computer Skills: Data Entry; Proficient in various computer applications including Microsoft Office Suite KNOWLEDGE, SKILLS, AND ABILITIES Knowledge: Administrative and clerical procedures and systems using various computer operations, managing files and records Principles and processes for providing customer and employee services Structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar Skills: Customer service Coordination and organization Judgement and decision making Time management Abilities: Adaptability: Maintain effectiveness when experiencing major changes in work responsibilities or environment; adjusting effectively to work within new work structures, processes, requirements, or cultures Building Trust: Interacting with others in a way that gives them confidence in one’s intentions and those of the organization Communication: Clearly conveying information and ideas through a variety of media to individuals or groups in a manner that engages the audience and helps them understand and retain the information provided Customer Focus: Effectively meeting customer needs; building productive customer relationships; taking responsibility for customer satisfaction and loyalty Initiating Action: Taking prompt action to accomplish objectives; take action to achieve goals beyond what is required; being proactive Planning and Organizing: Establishing courses of action for self and others to ensure that work is completed efficiently Stress Tolerance: Maintaining stable performance under pressure or opposition; handling stress in a manner that is acceptable to others and to the organization COMPENSATION AND BENEFITS In addition to a competitive salary, Mecklenburg County offers a generous benefits package which greatly increases your total compensation. Benefits include medical, dental, vision, life, short term disability, long term disability, accident, cancer, critical illness, medical bridge and pet insurance; dependent care, healthcare and commuter flexible spending accounts; health savings account; paid holiday, vacation and sick days; near site clinics for preventive care and illnesses; an employee discount program which provides discounts for retail, dining, shopping, travel, tickets and more; an employee assistance program including financial and legal counseling; access to Mecklenburg County fitness and aquatic facilities; paid family leave; tuition reimbursement; a 5% employer match on retirement savings plan contributions and a defined benefit plan for retirement. WORK ENVIRONMENT Works indoors with moderate noise REASONABLE ACCOMMODATIONS STATEMENT To accomplish this job successfully, an individual must be able to perform, with or without reasonable accommodation, each essential function satisfactorily. Reasonable accommodations may be made to help enable qualified individuals with disabilities to perform the essential functions. DISCLAIMER STATEMENT This is not intended to be an all-inclusive list of job-related responsibilities, duties, skills, requirements or working conditions. Other duties may be assigned based on business need and the supervisor’s request. Mecklenburg County reserves the right to revise the job description at any time. Designated positions may be required to assist in emergency and/or disaster situations. Mecklenburg County is an Equal Opportunity Employer
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Experience in recreation facility administration roles Exceptional written and verbal communication skills ESSENTIAL FUNCTIONS
Provide administrative support to internal departmental staff Respond to inquiries and resolves administrative issues that may arise Prepare written correspondence such as memos, emails, presentations, forms, and other documents Coordinate meetings, interviews and assist with program preparation Prepare, develop or maintain reports, manuals, or interview documents Conducts moderately complex research Perform confidential data entry, create, organize and maintain files Maintain supply levels and ordering stock Use computers for various operations such as database management Answer telephone or greet visitors and handle or direct inquiries to the appropriate persons according to the need/issue presented Operate office equipment: fax machines, copiers, or phone systems and arrange for repairs when equipment malfunctions Set up and manage paper or electronic filing systems, recording information, updating paperwork, or maintaining documents, such as correspondence, or other material Compose, type, and distribute meeting notes, agendas, routine correspondence, or reports, such as presentations or expense, statistical, or monthly reports Some position may be required to provide general guidance and direction to lower-level staff MINIMUM QUALIFICATIONS Experience: Minimum for four (4) years of administrative experience Education: High School Diploma or equivalent Combination of relevant education and relevant experience accepted? Yes Licenses/Certifications: May require a valid North Carolina or South Carolina Driver’s License and County Driving Privileges Computer Skills: Data Entry; Proficient in various computer applications including Microsoft Office Suite KNOWLEDGE, SKILLS, AND ABILITIES Knowledge: Administrative and clerical procedures and systems using various computer operations, managing files and records Principles and processes for providing customer and employee services Structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar Skills: Customer service Coordination and organization Judgement and decision making Time management Abilities: Adaptability: Maintain effectiveness when experiencing major changes in work responsibilities or environment; adjusting effectively to work within new work structures, processes, requirements, or cultures Building Trust: Interacting with others in a way that gives them confidence in one’s intentions and those of the organization Communication: Clearly conveying information and ideas through a variety of media to individuals or groups in a manner that engages the audience and helps them understand and retain the information provided Customer Focus: Effectively meeting customer needs; building productive customer relationships; taking responsibility for customer satisfaction and loyalty Initiating Action: Taking prompt action to accomplish objectives; take action to achieve goals beyond what is required; being proactive Planning and Organizing: Establishing courses of action for self and others to ensure that work is completed efficiently Stress Tolerance: Maintaining stable performance under pressure or opposition; handling stress in a manner that is acceptable to others and to the organization COMPENSATION AND BENEFITS In addition to a competitive salary, Mecklenburg County offers a generous benefits package which greatly increases your total compensation. Benefits include medical, dental, vision, life, short term disability, long term disability, accident, cancer, critical illness, medical bridge and pet insurance; dependent care, healthcare and commuter flexible spending accounts; health savings account; paid holiday, vacation and sick days; near site clinics for preventive care and illnesses; an employee discount program which provides discounts for retail, dining, shopping, travel, tickets and more; an employee assistance program including financial and legal counseling; access to Mecklenburg County fitness and aquatic facilities; paid family leave; tuition reimbursement; a 5% employer match on retirement savings plan contributions and a defined benefit plan for retirement. WORK ENVIRONMENT Works indoors with moderate noise REASONABLE ACCOMMODATIONS STATEMENT To accomplish this job successfully, an individual must be able to perform, with or without reasonable accommodation, each essential function satisfactorily. Reasonable accommodations may be made to help enable qualified individuals with disabilities to perform the essential functions. DISCLAIMER STATEMENT This is not intended to be an all-inclusive list of job-related responsibilities, duties, skills, requirements or working conditions. Other duties may be assigned based on business need and the supervisor’s request. Mecklenburg County reserves the right to revise the job description at any time. Designated positions may be required to assist in emergency and/or disaster situations. Mecklenburg County is an Equal Opportunity Employer
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