Altra Federal Credit Union
Floating Member Service Representative - West Salem WI
Altra Federal Credit Union, West Salem, Wisconsin, United States, 54669
Job Category:
Member Services
Requisition Number:
FLOAT002052
Posted: October 14, 2025
Full-Time
Rate: $19 per hour
Locations West Salem - Waterloo Ave West Salem Office 1400 Waterloo Ave West Salem, Village of, WI 54669, USA
Altra Federal Credit Union is a member‑owned financial cooperative committed to providing exceptional service and personalized financial solutions to our community. We pride ourselves on creating a welcoming environment where members feel valued and supported.
Job Overview Altra’s Floating Member Solutions Representative will travel to Altra locations in Wisconsin and Minnesota as needed to fill in at offices where assistance is required. The position’s home office is at West Salem, WI. You will work in face‑to‑face offices, kiosk‑style office, and technology‑style offices, collaborating as part of a fast‑paced team.
In this role, you will be the first point of contact for members, delivering outstanding service while handling routine financial transactions accurately and efficiently. Your positive attitude and commitment to member satisfaction will help strengthen our credit union’s reputation for excellence.
Responsibilities
Greet members warmly and assist with daily banking needs, including deposits, withdrawals, transfers, loan payments, and account inquiries.
Process transactions accurately in compliance with credit union policies and regulatory requirements.
Promote credit union products and services to meet member needs and support business growth.
Promote in‑branch technology and assist members as needed.
Maintain member confidentiality and adhere to security procedures.
Resolve member questions or concerns promptly, escalating when necessary.
Balance cash drawers and prepare daily reports.
Support other branch functions as needed.
Qualifications
High school diploma (or equivalent) and a commitment to ongoing learning.
Background in customer service; previous financial experience is a plus.
Previous cash handling or teller experience preferred, but not required.
Strong communication skills, with the ability to connect with members genuinely.
Detail‑oriented, professional, and tech‑savvy – ready to help members with digital services.
Proficient with computers and basic software applications.
Ability to maintain confidentiality and handle sensitive information.
Commitment to providing exceptional member service.
Valid driver’s license required.
Reliable transportation required.
Availability
Full‑time, 40‑hour week, Monday through Friday.
Hours scheduled between 7:15 a.m. and 7:00 p.m.
No Saturday hours required, but available if desired.
Requires flexibility within posted hours.
Pay and Benefits
Starting hourly pay of $19.00 (includes $2.00 float premium). Bilingual in Spanish or Hmong adds $1.00 hourly premium after exam.
Comprehensive medical, dental, vision, group life, supplemental life coverage.
Up to 6% employer‑matched 401(k) plus additional 3% employer contribution.
Paid time off, volunteer time off, paid holidays, and birthday off.
Employee‑only perks and discounts.
At Altra Federal Credit Union, you’ll be part of a team that values people over profits and puts members at the heart of everything we do. We believe in creating a supportive and collaborative workplace where employees are empowered to grow, develop their careers, and make a real impact in the lives of others. By joining Altra, you’ll not only gain the opportunity to build meaningful relationships with members and coworkers, but you’ll also be contributing to a mission‑driven organization that is dedicated to improving the financial well‑being of our members and the communities we serve.
Travel Required Yes. Travel between WI and MN offices required.
Equal Opportunity Employer Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
#J-18808-Ljbffr
Member Services
Requisition Number:
FLOAT002052
Posted: October 14, 2025
Full-Time
Rate: $19 per hour
Locations West Salem - Waterloo Ave West Salem Office 1400 Waterloo Ave West Salem, Village of, WI 54669, USA
Altra Federal Credit Union is a member‑owned financial cooperative committed to providing exceptional service and personalized financial solutions to our community. We pride ourselves on creating a welcoming environment where members feel valued and supported.
Job Overview Altra’s Floating Member Solutions Representative will travel to Altra locations in Wisconsin and Minnesota as needed to fill in at offices where assistance is required. The position’s home office is at West Salem, WI. You will work in face‑to‑face offices, kiosk‑style office, and technology‑style offices, collaborating as part of a fast‑paced team.
In this role, you will be the first point of contact for members, delivering outstanding service while handling routine financial transactions accurately and efficiently. Your positive attitude and commitment to member satisfaction will help strengthen our credit union’s reputation for excellence.
Responsibilities
Greet members warmly and assist with daily banking needs, including deposits, withdrawals, transfers, loan payments, and account inquiries.
Process transactions accurately in compliance with credit union policies and regulatory requirements.
Promote credit union products and services to meet member needs and support business growth.
Promote in‑branch technology and assist members as needed.
Maintain member confidentiality and adhere to security procedures.
Resolve member questions or concerns promptly, escalating when necessary.
Balance cash drawers and prepare daily reports.
Support other branch functions as needed.
Qualifications
High school diploma (or equivalent) and a commitment to ongoing learning.
Background in customer service; previous financial experience is a plus.
Previous cash handling or teller experience preferred, but not required.
Strong communication skills, with the ability to connect with members genuinely.
Detail‑oriented, professional, and tech‑savvy – ready to help members with digital services.
Proficient with computers and basic software applications.
Ability to maintain confidentiality and handle sensitive information.
Commitment to providing exceptional member service.
Valid driver’s license required.
Reliable transportation required.
Availability
Full‑time, 40‑hour week, Monday through Friday.
Hours scheduled between 7:15 a.m. and 7:00 p.m.
No Saturday hours required, but available if desired.
Requires flexibility within posted hours.
Pay and Benefits
Starting hourly pay of $19.00 (includes $2.00 float premium). Bilingual in Spanish or Hmong adds $1.00 hourly premium after exam.
Comprehensive medical, dental, vision, group life, supplemental life coverage.
Up to 6% employer‑matched 401(k) plus additional 3% employer contribution.
Paid time off, volunteer time off, paid holidays, and birthday off.
Employee‑only perks and discounts.
At Altra Federal Credit Union, you’ll be part of a team that values people over profits and puts members at the heart of everything we do. We believe in creating a supportive and collaborative workplace where employees are empowered to grow, develop their careers, and make a real impact in the lives of others. By joining Altra, you’ll not only gain the opportunity to build meaningful relationships with members and coworkers, but you’ll also be contributing to a mission‑driven organization that is dedicated to improving the financial well‑being of our members and the communities we serve.
Travel Required Yes. Travel between WI and MN offices required.
Equal Opportunity Employer Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
#J-18808-Ljbffr