Altra Federal Credit Union
Floating Member Service Representative
Altra Federal Credit Union, West Salem, Wisconsin, United States, 54669
JOB REQUIREMENTS: Altra Federal Credit Union is a member-owned financial cooperative committed to providing exceptional service and personalized financial solutions to our community. Altra's Floating Member Solutions Representative will travel to different Altra locations in WI (Onalaska, West Salem, Holmen, and La Crosse) and MN (La Crescent, Winona, and Rochester) on an as-needed basis to fill in at those offices where and when assistance is needed. The Floating Member Solutions Representative's home office will be at the West Salem, WI office location. Because this position is a floating position, you will work in face-to-face offices, Kiosk style offices, and technology style offices. You will be required to work as a team and be able to work in fast-paced environments.
You will be the first point of contact for our members, delivering outstanding service while handling routine financial transactions accurately and efficiently. Your positive attitude and commitment to member satisfaction will help strengthen our credit union's reputation for excellence.
What you'll do
Greet members warmly and assist with their daily banking needs, including deposits, withdrawals, transfers, loan payments, and account inquiries
Process transactions accurately and in compliance with credit union policies and regulatory requirements
Promote credit union products and services to meet member needs and support business growth
Promote in-branch technology and assist members as needed
Maintain member confidentiality and adhere to security procedures
Resolve member questions or concerns promptly, escalating when necessary
Balance cash drawers and prepare daily reports
Support other branch functions as needed
Qualifications
High school diploma (or equivalent) and a commitment to ongoing learning
Background in customer service; previous financial experience is a plus
Previous cash handling or teller experience preferred
Strong communication skills with the ability to connect with members genuinely
Detail-oriented, professional, and tech-savvy; able to help members with digital services
Proficient with computers and basic software applications
Ability to maintain confidentiality and handle sensitive information
Commitment to providing exceptional member service
Valid driver's license and clean driving record; reliable transportation
Availability: full-time, 40 hours/week, Monday through Friday; hours scheduled between 7:15 a.m. and 7:00 p.m.; Saturday hours not required but available if wanted
Pay and Benefits
Starting hourly pay of $19.00 per hour ($17.00 base + $2.00 float premium)
Additional $1.00 per hour pay premium for bilingual ability in Spanish or Hmong after completing and passing the language exam
Comprehensive benefits package including medical/dental/vision, group life, and supplemental life insurance
Up to 6% employer-matched 401(k) + additional 3% employer contribution
Paid time off, volunteer time off, paid holidays, and birthday off
Employee perks and discounts
About Altra At Altra Federal Credit Union, you'll be part of a team that values people over profits and puts members at the heart of everything we do. We support diversity in the workplace and are an Equal Opportunity Employer. Altra is proud to be a Great Place to Work certified company seven years in a row.
Application Instructions Apply Online: http://www.altra.jobs
Note: This posting includes multiple roles and locations in the West Salem, WI area. Referrals increase your chances of interviewing at Altra Federal Credit Union.
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You will be the first point of contact for our members, delivering outstanding service while handling routine financial transactions accurately and efficiently. Your positive attitude and commitment to member satisfaction will help strengthen our credit union's reputation for excellence.
What you'll do
Greet members warmly and assist with their daily banking needs, including deposits, withdrawals, transfers, loan payments, and account inquiries
Process transactions accurately and in compliance with credit union policies and regulatory requirements
Promote credit union products and services to meet member needs and support business growth
Promote in-branch technology and assist members as needed
Maintain member confidentiality and adhere to security procedures
Resolve member questions or concerns promptly, escalating when necessary
Balance cash drawers and prepare daily reports
Support other branch functions as needed
Qualifications
High school diploma (or equivalent) and a commitment to ongoing learning
Background in customer service; previous financial experience is a plus
Previous cash handling or teller experience preferred
Strong communication skills with the ability to connect with members genuinely
Detail-oriented, professional, and tech-savvy; able to help members with digital services
Proficient with computers and basic software applications
Ability to maintain confidentiality and handle sensitive information
Commitment to providing exceptional member service
Valid driver's license and clean driving record; reliable transportation
Availability: full-time, 40 hours/week, Monday through Friday; hours scheduled between 7:15 a.m. and 7:00 p.m.; Saturday hours not required but available if wanted
Pay and Benefits
Starting hourly pay of $19.00 per hour ($17.00 base + $2.00 float premium)
Additional $1.00 per hour pay premium for bilingual ability in Spanish or Hmong after completing and passing the language exam
Comprehensive benefits package including medical/dental/vision, group life, and supplemental life insurance
Up to 6% employer-matched 401(k) + additional 3% employer contribution
Paid time off, volunteer time off, paid holidays, and birthday off
Employee perks and discounts
About Altra At Altra Federal Credit Union, you'll be part of a team that values people over profits and puts members at the heart of everything we do. We support diversity in the workplace and are an Equal Opportunity Employer. Altra is proud to be a Great Place to Work certified company seven years in a row.
Application Instructions Apply Online: http://www.altra.jobs
Note: This posting includes multiple roles and locations in the West Salem, WI area. Referrals increase your chances of interviewing at Altra Federal Credit Union.
#J-18808-Ljbffr