HUB International
Account Manager II - Commercial Lines, Social Services
HUB International, Nashville, Tennessee, United States, 37247
Account Manager II - Commercial Lines, Social Services — HUB International
Overview
The Account Manager II is accountable for delivering excellent and efficient service through day-to-day account management of an assigned group of accounts. Successfully achieve client retention goals, effectively and consistently ensuring client satisfaction. Foster a culture of accountability, integrity, trust, respect, and teamwork while focusing on continuous improvement. The Account Manager II will serve as a mentor to the Account Manager I, provide direction to Account Manager Assistants I and/or II(s), and support Producers. The Account Manager II uses discretion and judgment in determining coverage needs for clients and in carrier and client negotiations.
Summary Responsibilities
Establish and build customer and carrier relationships
Review contracts and agreements for insurance coverage compliance and address coverage issues
Provide support in identifying client insurance needs, gaps in coverage and loss exposure
Recommend appropriate insurance coverage, bind coverage, and manage timely production and delivery of renewal policies
Critically analyze and compare insurance plans to determine suitability
Negotiate terms, pricing, and conditions with carriers
Prepare and maintain accurate summaries of insurance, schedules, and proposals
Serve as a liaison between clients and carriers to resolve service issues and policy interpretation
Collaborate with Producers in policy review and delivery; meet with clients occasionally and identify ways to improve client service
Contact clients regarding outstanding receivables; invoice clients; review and accurately maintain accounting history
Requirements
5-7 years of experience in an Insurance Account Management role in required lines; brokerage experience is preferred
Excellent customer service, analytical, problem solving and conflict resolution skills
Demonstrated proficiency with computer systems, including Microsoft Office and automated agency management systems
Ability to work a regular, full-time schedule at HUB’s facility(s) and willingness to travel on business when required
Supervisory, project leader, mentor or team leader experience preferred
Education, Licensing or Certification
High School Diploma or equivalent required; College degree preferred
Currently licensed in good standing in required lines and states with all necessary CE credits
Advanced professional designation highly desirable (e.g. AAI, ARM, CIC)
Additional Information
Department: Account Management & Service
Required Experience: 5-7 years of relevant experience
Required Travel: Negligible
Required Education: Bachelor's degree (4-year degree)
HUB International Limited is an equal opportunity employer that does not discriminate on the basis of race/ethnicity, national origin, religion, age, color, sex, sexual orientation, gender identity, disability or veteran\'s status, or any other characteristic protected by local, state or federal laws, rules or regulations.
Contact and Accessibility We endeavor to make this website accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact the recruiting team HUBRecruiting@hubinternational.com. This contact information is for accommodation requests only; do not use this contact information to inquire about the status of applications.
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Summary Responsibilities
Establish and build customer and carrier relationships
Review contracts and agreements for insurance coverage compliance and address coverage issues
Provide support in identifying client insurance needs, gaps in coverage and loss exposure
Recommend appropriate insurance coverage, bind coverage, and manage timely production and delivery of renewal policies
Critically analyze and compare insurance plans to determine suitability
Negotiate terms, pricing, and conditions with carriers
Prepare and maintain accurate summaries of insurance, schedules, and proposals
Serve as a liaison between clients and carriers to resolve service issues and policy interpretation
Collaborate with Producers in policy review and delivery; meet with clients occasionally and identify ways to improve client service
Contact clients regarding outstanding receivables; invoice clients; review and accurately maintain accounting history
Requirements
5-7 years of experience in an Insurance Account Management role in required lines; brokerage experience is preferred
Excellent customer service, analytical, problem solving and conflict resolution skills
Demonstrated proficiency with computer systems, including Microsoft Office and automated agency management systems
Ability to work a regular, full-time schedule at HUB’s facility(s) and willingness to travel on business when required
Supervisory, project leader, mentor or team leader experience preferred
Education, Licensing or Certification
High School Diploma or equivalent required; College degree preferred
Currently licensed in good standing in required lines and states with all necessary CE credits
Advanced professional designation highly desirable (e.g. AAI, ARM, CIC)
Additional Information
Department: Account Management & Service
Required Experience: 5-7 years of relevant experience
Required Travel: Negligible
Required Education: Bachelor's degree (4-year degree)
HUB International Limited is an equal opportunity employer that does not discriminate on the basis of race/ethnicity, national origin, religion, age, color, sex, sexual orientation, gender identity, disability or veteran\'s status, or any other characteristic protected by local, state or federal laws, rules or regulations.
Contact and Accessibility We endeavor to make this website accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact the recruiting team HUBRecruiting@hubinternational.com. This contact information is for accommodation requests only; do not use this contact information to inquire about the status of applications.
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