Rivian
Field Service Parts Advisor III - Night Shift
Rivian, South San Francisco, California, us, 94083
Overview
Field Service Parts Advisor III - Night Shift at Rivian. The Parts Advisor will be responsible for overdelivering on the internal customer experience at our service locations. The ideal candidate requires high levels of focus and initiative, deep understanding of service processes, a go-getter attitude, great communication skills, and cross-team collaboration. You will be working with internal partners every day to assist with service needs and coordinate with Regional Parts Specialists, Technicians, Advisors, and local Management. This role requires a dynamic and resourceful leader with excellent communications skills, who will foster cross functional interaction and champion a culture of continuous improvement to support Service teams and customers within a Service center. To be successful, you must have a customer-first approach and thrive in ambiguous environments with a creative and flexible mindset. Responsibilities
Demonstrate and execute the warranty return process Understand, explain, and execute the shipping process and how to package parts before final shipment Understand what channel planning is, and understand how channel planning works Understand, explain, and execute indirect purchasing through Coupa Understand and explain KPI's and metrics and their significance Identify and resolve common discrepancies in parts procurement, review for human error transactions and collaborate to improve processes Communicate with technicians and leads to promote clear communication channels; participate in huddles to improve customer care Identify and order the correct part needed for any repair Source or look up and understand parts assemblies / subassemblies Receive parts and/or allocate back orders; physically and systematically BIN parts Understand, execute and explain the Rivian BIN scheme Identify damages, shortages, overages, incorrect parts, and no stock Utilize and navigate programs and documentation – SharePoint, Warranty Manual, Write It Right and Rivian’s proprietary systems Demonstrate and execute daily counts and understand the intended use of the tool Explain pre-pulling parts for upcoming appointments Understand pay types (Goodwill, Customer Pay, Internal) and use cases Learn Rivian maintenance scheduling principles Explain services and provide an exceptional customer experience Utilize a forklift in required areas for transporting and organizing parts Follow Rivian safety requirements List and explain the 5S stages and methodology Provide exceptional service to all customers using Rivian Guiding Principles Qualifications
Ability to prepare and disseminate effectively organized and coherent business communication Strong communication, organizational and time management skills Patience, empathy, attention to detail, and a passion for problem-solving; flexible to changing conditions High-energy attitude, excellent customer service, ability to multi-task in a fast-paced environment Basic mathematics skills to prepare and transact estimates and payments Physical exertion may be required; ability to sit, stand, bend, lift up to 85 lbs as needed Frequent use of hands for handling tools, data entry, and contacting customers or partners Ability to read and interpret documents such as regulations, safety rules, instructions or schematics Minimum age 21 Regular schedule of 40 hours per week, including weekends/holidays; shifts may include evenings, overnight or early mornings HS Diploma or GED preferred 2-3 years in a customer-facing service role, material handling/inventory management or equivalent; experience in a fast-paced environment Pay and Benefits
Salary Range for California-based applicants: $29.21 - $32.45 per hour (actual compensation based on experience, location, and other factors). Rivian provides robust medical/Rx, dental and vision insurance packages for full-time and part-time employees and eligible family members. Night shift includes a 15% shift differential in addition to base pay. Location
Service Center Address: 206 Utah Avenue, San Francisco, California 94080, United States Equal Opportunity
Rivian is an equal opportunity employer and complies with all applicable laws. All qualified applicants will be considered without regard to race, color, religion, national origin, ancestry, sex, sexual orientation, gender identity or expression, genetic information, disability, age, military/veteran status, or other protected characteristics. Accommodations available for applicants with disabilities. For accommodations, email candidateaccommodations@rivian.com.
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Field Service Parts Advisor III - Night Shift at Rivian. The Parts Advisor will be responsible for overdelivering on the internal customer experience at our service locations. The ideal candidate requires high levels of focus and initiative, deep understanding of service processes, a go-getter attitude, great communication skills, and cross-team collaboration. You will be working with internal partners every day to assist with service needs and coordinate with Regional Parts Specialists, Technicians, Advisors, and local Management. This role requires a dynamic and resourceful leader with excellent communications skills, who will foster cross functional interaction and champion a culture of continuous improvement to support Service teams and customers within a Service center. To be successful, you must have a customer-first approach and thrive in ambiguous environments with a creative and flexible mindset. Responsibilities
Demonstrate and execute the warranty return process Understand, explain, and execute the shipping process and how to package parts before final shipment Understand what channel planning is, and understand how channel planning works Understand, explain, and execute indirect purchasing through Coupa Understand and explain KPI's and metrics and their significance Identify and resolve common discrepancies in parts procurement, review for human error transactions and collaborate to improve processes Communicate with technicians and leads to promote clear communication channels; participate in huddles to improve customer care Identify and order the correct part needed for any repair Source or look up and understand parts assemblies / subassemblies Receive parts and/or allocate back orders; physically and systematically BIN parts Understand, execute and explain the Rivian BIN scheme Identify damages, shortages, overages, incorrect parts, and no stock Utilize and navigate programs and documentation – SharePoint, Warranty Manual, Write It Right and Rivian’s proprietary systems Demonstrate and execute daily counts and understand the intended use of the tool Explain pre-pulling parts for upcoming appointments Understand pay types (Goodwill, Customer Pay, Internal) and use cases Learn Rivian maintenance scheduling principles Explain services and provide an exceptional customer experience Utilize a forklift in required areas for transporting and organizing parts Follow Rivian safety requirements List and explain the 5S stages and methodology Provide exceptional service to all customers using Rivian Guiding Principles Qualifications
Ability to prepare and disseminate effectively organized and coherent business communication Strong communication, organizational and time management skills Patience, empathy, attention to detail, and a passion for problem-solving; flexible to changing conditions High-energy attitude, excellent customer service, ability to multi-task in a fast-paced environment Basic mathematics skills to prepare and transact estimates and payments Physical exertion may be required; ability to sit, stand, bend, lift up to 85 lbs as needed Frequent use of hands for handling tools, data entry, and contacting customers or partners Ability to read and interpret documents such as regulations, safety rules, instructions or schematics Minimum age 21 Regular schedule of 40 hours per week, including weekends/holidays; shifts may include evenings, overnight or early mornings HS Diploma or GED preferred 2-3 years in a customer-facing service role, material handling/inventory management or equivalent; experience in a fast-paced environment Pay and Benefits
Salary Range for California-based applicants: $29.21 - $32.45 per hour (actual compensation based on experience, location, and other factors). Rivian provides robust medical/Rx, dental and vision insurance packages for full-time and part-time employees and eligible family members. Night shift includes a 15% shift differential in addition to base pay. Location
Service Center Address: 206 Utah Avenue, San Francisco, California 94080, United States Equal Opportunity
Rivian is an equal opportunity employer and complies with all applicable laws. All qualified applicants will be considered without regard to race, color, religion, national origin, ancestry, sex, sexual orientation, gender identity or expression, genetic information, disability, age, military/veteran status, or other protected characteristics. Accommodations available for applicants with disabilities. For accommodations, email candidateaccommodations@rivian.com.
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