Nordstrom
Market Investigator - Organized Retail Crime (ORC) - Southern California Market
Nordstrom, Los Angeles, California, United States, 90079
Market Investigator - Organized Retail Crime (ORC) - Southern California Market
Join to apply for the Market Investigator - Organized Retail Crime (ORC) - Southern California Market role at Nordstrom.
The External Market Investigator is responsible for overseeing investigations in Nordstrom key markets. This role will monitor and measure high risk locations in the following categories: Shrink, Loss Prevention, Physical Security, Safety and Personnel Training and Development. The role will provide ongoing in-store training and development of Store Managers and Asset Protection Teams and partner with the Regional Investigators to pursue high impact cases that affect shrink and Nordstrom’s ability to deliver on its commitments of Fashion Authority, Service and Experience and Brand to our customers. The role provides experience in criminal prosecution practices and expectations, as well as investigations skills in external and internal investigations (identification, investigation and resolution), using mobile, stationary and physical surveillance, and intelligence-led tactics to aid in shrink reduction, including Nordstrom video surveillance system.
Ensure the protection of Nordstrom team members, physical assets and buildings and increase profitability by resolving theft and reducing shrink in key market areas
Support theft and shortage prevention and resolution to ensure product is in stock and available for customers
Conduct and support investigations into individuals associated with ORC groups and activities, including high-level field and fence investigations, case development and resolution
Lead and close complex market or regional theft cases including ORC, fraud, brand and reputational issues
Develop and investigate major organized external and internal cases that may result in significant loss to Nordstrom
Use methods of prevention, detection, investigation, resolution, and recovery
Conduct static and mobile surveillance
Lead cases requiring specialized investigative tactics and all internal investigations involving store management and AP cases
Collaborate with Store Management and field Asset Protection to identify ORC and external theft opportunities, recommend resolutions, and create action plans using reporting tools (e.g., Store Incident Reports, ORC & Safety reporting, BOLOs from market ORC associations)
Build partnerships with industry organizations and benchmark trends and initiatives impacting the industry
Support and consult business partners on external investigations and store-level internal investigations, as needed
Provide hands-on training of investigative tactics and coach/train field and store leaders on investigative interview techniques
Develop relationships with law enforcement agencies at local, state, and federal levels, and with other retail loss prevention ORC organizations
Partner with law enforcement, HQ, field and store Asset Protection teams to aggregate applicable investigations charges
Ensure all prosecution/referral of local theft and fraud investigations are completed to the highest possible level and, when necessary, represent Nordstrom in court and legal proceedings
Identify theft opportunities, trends and cases within the market using reporting and collaboration with internal and external partners
Functional Competencies
Self-motivated, strong bias for action, ability to multitask and organize time and resources for effective workload management
Ability to work independently with minimal supervision, prioritizing workload by business impact
Ability to handle complex investigations involving sensitive and confidential information with discretion
Represent Nordstrom at ORC conferences and meetings and testify in court
Clear and effective written and verbal communication and strong interpersonal skills
You’ve got this if…
Bachelor’s degree in related field preferred or demonstrated experience required
3+ years Loss Prevention experience or equivalent, law enforcement or military experience
Meet any state or local licensure and/or other legal requirements related to the position
Experience with internal and external theft investigations tactics and apprehending subjects
Strong interpersonal skills
Well versed in use of social media platforms and internet-based retailers/marketplaces
Proven execution skills and ability to drive change
Ability to operate in an ambiguous and rapidly changing work environment
Adapt quickly to changing priorities and tasks
Work in high-intensity situations with composure and poise
Solution-based mindset with a focus on uncovering business gaps and solving problems
Benefits
Medical/Vision, Dental, Retirement and Paid Time Off
Life Insurance and Disability
Merchandise Discount and EAP Resources
The job posting highlights the most critical responsibilities and requirements of the job. It’s not all-inclusive. There may be additional duties, responsibilities and qualifications for this job.
Nordstrom conducts background checks and considers qualified applicants with criminal histories in a manner consistent with all legal requirements.
Applicants with disabilities who require assistance or accommodation should contact the nearest Nordstrom location, which can be identified at www.nordstrom.com.
#J-18808-Ljbffr
The External Market Investigator is responsible for overseeing investigations in Nordstrom key markets. This role will monitor and measure high risk locations in the following categories: Shrink, Loss Prevention, Physical Security, Safety and Personnel Training and Development. The role will provide ongoing in-store training and development of Store Managers and Asset Protection Teams and partner with the Regional Investigators to pursue high impact cases that affect shrink and Nordstrom’s ability to deliver on its commitments of Fashion Authority, Service and Experience and Brand to our customers. The role provides experience in criminal prosecution practices and expectations, as well as investigations skills in external and internal investigations (identification, investigation and resolution), using mobile, stationary and physical surveillance, and intelligence-led tactics to aid in shrink reduction, including Nordstrom video surveillance system.
Ensure the protection of Nordstrom team members, physical assets and buildings and increase profitability by resolving theft and reducing shrink in key market areas
Support theft and shortage prevention and resolution to ensure product is in stock and available for customers
Conduct and support investigations into individuals associated with ORC groups and activities, including high-level field and fence investigations, case development and resolution
Lead and close complex market or regional theft cases including ORC, fraud, brand and reputational issues
Develop and investigate major organized external and internal cases that may result in significant loss to Nordstrom
Use methods of prevention, detection, investigation, resolution, and recovery
Conduct static and mobile surveillance
Lead cases requiring specialized investigative tactics and all internal investigations involving store management and AP cases
Collaborate with Store Management and field Asset Protection to identify ORC and external theft opportunities, recommend resolutions, and create action plans using reporting tools (e.g., Store Incident Reports, ORC & Safety reporting, BOLOs from market ORC associations)
Build partnerships with industry organizations and benchmark trends and initiatives impacting the industry
Support and consult business partners on external investigations and store-level internal investigations, as needed
Provide hands-on training of investigative tactics and coach/train field and store leaders on investigative interview techniques
Develop relationships with law enforcement agencies at local, state, and federal levels, and with other retail loss prevention ORC organizations
Partner with law enforcement, HQ, field and store Asset Protection teams to aggregate applicable investigations charges
Ensure all prosecution/referral of local theft and fraud investigations are completed to the highest possible level and, when necessary, represent Nordstrom in court and legal proceedings
Identify theft opportunities, trends and cases within the market using reporting and collaboration with internal and external partners
Functional Competencies
Self-motivated, strong bias for action, ability to multitask and organize time and resources for effective workload management
Ability to work independently with minimal supervision, prioritizing workload by business impact
Ability to handle complex investigations involving sensitive and confidential information with discretion
Represent Nordstrom at ORC conferences and meetings and testify in court
Clear and effective written and verbal communication and strong interpersonal skills
You’ve got this if…
Bachelor’s degree in related field preferred or demonstrated experience required
3+ years Loss Prevention experience or equivalent, law enforcement or military experience
Meet any state or local licensure and/or other legal requirements related to the position
Experience with internal and external theft investigations tactics and apprehending subjects
Strong interpersonal skills
Well versed in use of social media platforms and internet-based retailers/marketplaces
Proven execution skills and ability to drive change
Ability to operate in an ambiguous and rapidly changing work environment
Adapt quickly to changing priorities and tasks
Work in high-intensity situations with composure and poise
Solution-based mindset with a focus on uncovering business gaps and solving problems
Benefits
Medical/Vision, Dental, Retirement and Paid Time Off
Life Insurance and Disability
Merchandise Discount and EAP Resources
The job posting highlights the most critical responsibilities and requirements of the job. It’s not all-inclusive. There may be additional duties, responsibilities and qualifications for this job.
Nordstrom conducts background checks and considers qualified applicants with criminal histories in a manner consistent with all legal requirements.
Applicants with disabilities who require assistance or accommodation should contact the nearest Nordstrom location, which can be identified at www.nordstrom.com.
#J-18808-Ljbffr