Nordstrom
Market Investigator – Organized Retail Crime (ORC) – Southern California Market
Nordstrom, Los Angeles, California, United States, 90079
Overview
The External Market Investigator is responsible for overseeing investigations in Nordstrom key markets. This role monitors and measures high risk locations in the following categories: Shrink, Loss Prevention, Physical Security, Safety and Personnel Training and Development. It provides ongoing in-store training and development of Store Managers and Asset Protection Teams and partners with Regional Investigators to pursue high impact cases that negatively affect shrink and Nordstrom’s ability to deliver on commitments of Fashion Authority, Service and Experience and Brand to customers. This role also provides experience in criminal prosecution practices and expectations, as well as investigations skills in external and internal investigations, including identification, investigation and resolution, with surveillance and intelligence-led tactics to aid in shrink reduction through Nordstrom video surveillance systems.
A day in the life…
Ensure the protection of Nordstrom team members, physical assets and buildings; increase profitability by resolving theft and reducing shrink in key market areas. Support a theft and shortage prevention and resolution culture to ensure product is in stock and available for customers. Conduct and support investigations into individuals associated with ORC groups and activities, including high-level field & fence investigations, case development and resolution. Lead and close complex market or regional theft cases including ORC, fraud, brand and reputational issues. Develop and investigate major organized external and internal cases which may result in a significant loss to Nordstrom. Use methods of prevention, detection, investigation, resolution, and recovery. Conduct static and mobile surveillance. Lead cases that require specialized investigative tactics and all internal investigations involving store management and AP cases. Responsible for working with Store Management and field Asset Protection to identify ORC and external theft opportunities, recommend resolutions, and create action plans to eliminate those opportunities within a market using reporting tools (e.g., Store Incident Reports, ORC & Safety reporting, BOLOs from market ORC associations). Build partnerships with industry organizations and benchmark the competition for trends and initiatives impacting the industry. Support and consult business partners on external investigations and store-level internal investigations, as needed. Provide hands-on training of investigative tactics and coach and train field and store leaders on investigative interview tactics. Develop positive relationships with law enforcement at local, state, and federal levels, as well as other retail loss prevention ORC organizations to identify, investigate and prosecute offenders. Partner with law enforcement, HQ, field and store Asset Protection teams to aggregate applicable investigation charges. Ensure all prosecution/referral of local theft and fraud investigations are completed to the highest possible level and, when necessary, represent Nordstrom in court and legal proceedings. Identify all aspects of emerging theft opportunities, trends and cases within your market using reporting, trend analysis, and internal and external partners to initiate and investigate theft activity. Functional competencies
The role requires self-motivation, a strong bias for action, and the ability to multitask and organize time and resources for effective workload management. Work independently with minimal supervision, prioritizing workload based on business impact. Ability to handle complex investigations involving sensitive and confidential information with discretion and trust. Represent Nordstrom at ORC conferences and meetings and testify in court. Clear and effective written and verbal communication and strong interpersonal skills. You’ve got this if…
Bachelor’s degree in related field preferred or demonstrated experience required 3 years Loss Prevention Experience or Equivalent, Law Enforcement or Military Experience Meet any state or local licensure and/or other legal requirements related to the position Experience and knowledge with internal and external theft investigations tactics and apprehending subjects Strong interpersonal skills Well versed in use of social media platforms, internet-based retailers/marketplaces Proven execution skills and ability to drive change Operate in an ambiguous and rapidly changing work environment Quickly adapt to changing priorities and tasks Work in high intensity situations with composure and ease Solution-based mindset with desire to uncover business gaps and solve problems Benefits
Our employees are our most important asset and that’s reflected in our benefits. Nordstrom is proud to offer a variety of benefits to support employees and their families, including: Medical/Vision, Dental, Retirement and Paid Time Away Life Insurance and Disability Merchandise Discount and EAP Resources Additional information
The job posting highlights the most critical responsibilities and requirements of the job. It’s not all-inclusive. There may be additional duties, responsibilities and qualifications for this job. Nordstrom conducts background checks and considers qualified applicants with criminal histories in a manner consistent with all legal requirements. Applicants with disabilities who require assistance or accommodation should contact the nearest Nordstrom location. Please be mindful that there may be legal notices and requirements related to this job posting that are specific to your state. Review the Nordstrom Benefits Overview for relevant information and guidelines.
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The External Market Investigator is responsible for overseeing investigations in Nordstrom key markets. This role monitors and measures high risk locations in the following categories: Shrink, Loss Prevention, Physical Security, Safety and Personnel Training and Development. It provides ongoing in-store training and development of Store Managers and Asset Protection Teams and partners with Regional Investigators to pursue high impact cases that negatively affect shrink and Nordstrom’s ability to deliver on commitments of Fashion Authority, Service and Experience and Brand to customers. This role also provides experience in criminal prosecution practices and expectations, as well as investigations skills in external and internal investigations, including identification, investigation and resolution, with surveillance and intelligence-led tactics to aid in shrink reduction through Nordstrom video surveillance systems.
A day in the life…
Ensure the protection of Nordstrom team members, physical assets and buildings; increase profitability by resolving theft and reducing shrink in key market areas. Support a theft and shortage prevention and resolution culture to ensure product is in stock and available for customers. Conduct and support investigations into individuals associated with ORC groups and activities, including high-level field & fence investigations, case development and resolution. Lead and close complex market or regional theft cases including ORC, fraud, brand and reputational issues. Develop and investigate major organized external and internal cases which may result in a significant loss to Nordstrom. Use methods of prevention, detection, investigation, resolution, and recovery. Conduct static and mobile surveillance. Lead cases that require specialized investigative tactics and all internal investigations involving store management and AP cases. Responsible for working with Store Management and field Asset Protection to identify ORC and external theft opportunities, recommend resolutions, and create action plans to eliminate those opportunities within a market using reporting tools (e.g., Store Incident Reports, ORC & Safety reporting, BOLOs from market ORC associations). Build partnerships with industry organizations and benchmark the competition for trends and initiatives impacting the industry. Support and consult business partners on external investigations and store-level internal investigations, as needed. Provide hands-on training of investigative tactics and coach and train field and store leaders on investigative interview tactics. Develop positive relationships with law enforcement at local, state, and federal levels, as well as other retail loss prevention ORC organizations to identify, investigate and prosecute offenders. Partner with law enforcement, HQ, field and store Asset Protection teams to aggregate applicable investigation charges. Ensure all prosecution/referral of local theft and fraud investigations are completed to the highest possible level and, when necessary, represent Nordstrom in court and legal proceedings. Identify all aspects of emerging theft opportunities, trends and cases within your market using reporting, trend analysis, and internal and external partners to initiate and investigate theft activity. Functional competencies
The role requires self-motivation, a strong bias for action, and the ability to multitask and organize time and resources for effective workload management. Work independently with minimal supervision, prioritizing workload based on business impact. Ability to handle complex investigations involving sensitive and confidential information with discretion and trust. Represent Nordstrom at ORC conferences and meetings and testify in court. Clear and effective written and verbal communication and strong interpersonal skills. You’ve got this if…
Bachelor’s degree in related field preferred or demonstrated experience required 3 years Loss Prevention Experience or Equivalent, Law Enforcement or Military Experience Meet any state or local licensure and/or other legal requirements related to the position Experience and knowledge with internal and external theft investigations tactics and apprehending subjects Strong interpersonal skills Well versed in use of social media platforms, internet-based retailers/marketplaces Proven execution skills and ability to drive change Operate in an ambiguous and rapidly changing work environment Quickly adapt to changing priorities and tasks Work in high intensity situations with composure and ease Solution-based mindset with desire to uncover business gaps and solve problems Benefits
Our employees are our most important asset and that’s reflected in our benefits. Nordstrom is proud to offer a variety of benefits to support employees and their families, including: Medical/Vision, Dental, Retirement and Paid Time Away Life Insurance and Disability Merchandise Discount and EAP Resources Additional information
The job posting highlights the most critical responsibilities and requirements of the job. It’s not all-inclusive. There may be additional duties, responsibilities and qualifications for this job. Nordstrom conducts background checks and considers qualified applicants with criminal histories in a manner consistent with all legal requirements. Applicants with disabilities who require assistance or accommodation should contact the nearest Nordstrom location. Please be mindful that there may be legal notices and requirements related to this job posting that are specific to your state. Review the Nordstrom Benefits Overview for relevant information and guidelines.
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