City of Palm Desert
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The City of Palm Desert provides exemplary and sustainable services, amenities and programs for the benefit of the local and surrounding communities. When you interact with a City employee, you will find our collaborative, driven and efficient staff working together to provide strategic solutions for the community and each other. We are a city focused on external and internal customer service and try to find a way to say “yes,” while not compromising the City’s or our own integrity.
Our Efforts Are Guided By Our Core Values
Integrity
Stewardship
Service
Community
Innovation
Teamwork
Our employees are passionate about innovation, collaboration and growth, which is supported by the City’s Council and Executive Team. We are an environment that thrives on making changes, pivoting quickly, and is full of movers and shakers. We are constantly striving to improve processes and better our approach so that we can better support the needs of the City. If you have growth mindset and find change exciting, the City of Palm Desert may be your ideal working environment!
THE OPPORTUNITY The City of Palm Desert is looking for a qualified and detail-oriented individual to join our team as a Permit Technician II. This role requires a strong ability to interpret and apply a variety of municipal codes, ordinances, and regulations. The ideal candidate will review residential, commercial, and zoning plans to ensure compliance with applicable laws and standards. This position also serves as a key “customer service” resource to the public for Development Services and other departments. Excellent customer service is the most essential quality for success in this role, as the Permit Technician II often serves as the first point of contact for residents, contractors, and design professionals.
The Permit Technician II performs advanced technical work in the review, processing, and issuance of a wide range of permits, including building, development, and zoning permits. This position also serves as a key information resource to the public, developers, and internal departments regarding permitting requirements and processes.
As part of the City’s one-stop shop for development services, the Permit Technician II plays a critical role in facilitating efficient and streamlined customer service. Our one-stop shop model centralizes planning, building, engineering, and permitting services in a single location, making it easier for applicants to navigate the development process from start to finish. This integrated service approach fosters enhanced communication, faster turnaround times, and a more collaborative experience for residents, contractors, developers, and design professionals.
The successful candidate will be comfortable working in a fast-paced environment and interacting with a wide range of stakeholders.
SUPERVISION RECEIVED AND EXERCISED Receives supervision from the Permit Center Supervisor. Does not directly or indirectly supervise other employees but may provide technical and functional direction and training to less experienced employees.
Permit Technician II Permit Technician II: This is the fully-qualified journey-level classification in the Permit Technician series. Positions at this level are distinguished from the Permit Technician I level in that incumbents possess a more comprehensive understanding of job-related functions and activities and are capable of performing the more advanced and complex duties requiring the use of considerable discretion and independent judgment. Assignments are given within general guidelines and incumbents are responsible for establishing objectives, timelines, and methods to deliver work products or services. Work is typically reviewed upon completion for soundness, appropriateness, and conformity to policy and requirements.
Positions in the Permit Technician class series are flexibly staffed and positions at the Permit Technician II level may be filled by advancement from the Permit Technician I level; progression to the Permit Technician II level is subject to management approval and is dependent on the incumbent (i) performing the full range of duties assigned to the Permit Technician II level, and (ii) acquiring the knowledge, skill, and experience necessary to meet the minimum qualifications for the Permit Technician II level of the series.
Examples Of TypicAL JOB FUNCTIONS (Illustrative Only) Management reserves the right to add, modify, change, or rescind the work assignments of different positions and to make reasonable accommodations so that qualified employees can perform the essential functions of the job. Incumbents may not perform all of the listed job functions depending on functional area of assignment.
Assists the public, developers, and others at the public counter and via telephone regarding City regulations and policies, zoning and ordinance requirements and procedures; works with all parties to ensure completeness and conformance of plans, applications, records, and files with established regulations and procedures.
Receives and processes permit submittals that require additional review by other staff, consultants, and/or departments; routes submittals to appropriate parties for approval and tracks the review process; reviews and collects permit fees before issuing permits; processes customer, plan reviewer, and inspector plan revisions and corrections; notifies applicants of approval.
Independently receives, reviews, and approves the more routine permit submittals and determines/collects related permit fees.
Assigns addresses to new construction and residential tracts; maintains, corrects, and updates parcel location records, map books, and the Development Services system.
Researches City records and other online information to identify property ownership and make corrections as required; contacts external agencies to gather information as needed; may conduct field site visits to verify information.
Assists with scheduling inspections and responding to records requests.
Assists with updating department handouts and forms.
Designs, creates, and edits a variety of documents, including correspondence, letters, memos, agendas, reports, lists, forms, schedules, flyers, event materials, and statistical reports.
Organizes and maintains accurate and detailed databases, files, and records; verifies accuracy of information; researches discrepancies; ensures compliance with established records retention schedules when archiving, scanning, and/or destroying files.
Provides administrative support to Development Services management staff as assigned; responds to inquiries and conducts research for citizens, property owners, developers, outside agencies and in-house staff regarding zoning and land use issues; assists management in performing technical studies and special projects as assigned.
Performs other duties as assigned.
Qualifications Some of the knowledge and ability statements below may apply to a Permit Technician I in a learning capacity.
Knowledge Of
Applicable federal, state, and local laws, rules, regulations, ordinances, and City policies and procedures relevant to assigned area of responsibility.
Typical operations, services, programs, policies, procedures, and processes of a community development department.
Basic interpretation of construction and land use plans and schematic drawings.
Methods of researching land use and property ownership and producing descriptive documentation.
Standard methods, nomenclature, and instruments used in municipal planning and land use mapping.
Modern office management practices, procedures, technology, and computer equipment and applications, including word processing, database, and spreadsheet applications.
Record keeping and filing systems and methods.
Principles and practices of technical data research, compilation, and report preparation.
Basic business arithmetic and bookkeeping.
Business letter writing and the standard format for reports and correspondence.
Methods of preparing and processing various records, reports, forms, and other documents specific to assigned program, department, or division.
English usage, grammar, spelling, vocabulary, and punctuation.
Techniques for providing a high level of customer service by effectively dealing with the public, vendors, contractors, and City staff.
Ability To
Interpret, apply, and explain applicable federal, state, and local laws, rules, regulations, ordinances, and City policies and procedures relevant to assigned area of responsibility.
Accurately and efficiently perform technical administrative work using independent judgment.
Learn and understand the organization and operation of the City and of outside agencies as necessary to perform assigned responsibilities.
Review documents for completeness and conformance with laws, regulations, policies, and procedures.
Perform accurate arithmetic, financial, and statistical computations accurately.
Provide effective customer service, including at a public counter.
Gather, compile, interpret, summarize, and present administrative and technical information and data in an effective manner.
Prepare, review, and present reports and other correspondence and communications in a clear and concise manner.
Read and interpret drawings, blueprints, maps, and specifications.
Maintain accurate databases, records, and files.
Maintain confidentiality and be discreet in handling and processing sensitive information and data.
Compose correspondence and reports independently or from brief instructions.
Organize and prioritize a variety of projects and multiple tasks in an effective and timely manner; organize own work, set priorities, and meet critical time deadlines.
Effectively use computer systems, software, and modern business equipment to perform a variety of work tasks.
Use tact, initiative, prudence, and independent judgment within general policy, procedural, and legal guidelines.
Communicate effectively in English, both orally and in writing.
Establish, maintain, and foster positive and effective working relationships with those contacted in the course of work.
Education And Experience Any combination of training and experience that would provide the required knowledge, skills, and abilities is qualifying. A typical way to obtain the required qualifications would be:
Permit Technician II: Equivalent to completion of 60 semester (or equivalent quarter) units from an accredited college or university, including at least 15 units in planning, building technology, real estate, accounting, engineering technology, drafting, business administration, or a related field.
Permit Technician II: Four (4) years of increasingly responsible and varied clerical, administrative, and office support experience, including at least two (2) years equivalent to that of a Planning Technician I in the City of Palm Desert.
Licenses And Certifications
Possession of, or ability to obtain, a valid California driver’s license by time of appointment may be required for certain assignments.
Certification by the International Code Council as a Permit Technician is preferred.
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The City of Palm Desert provides exemplary and sustainable services, amenities and programs for the benefit of the local and surrounding communities. When you interact with a City employee, you will find our collaborative, driven and efficient staff working together to provide strategic solutions for the community and each other. We are a city focused on external and internal customer service and try to find a way to say “yes,” while not compromising the City’s or our own integrity.
Our Efforts Are Guided By Our Core Values
Integrity
Stewardship
Service
Community
Innovation
Teamwork
Our employees are passionate about innovation, collaboration and growth, which is supported by the City’s Council and Executive Team. We are an environment that thrives on making changes, pivoting quickly, and is full of movers and shakers. We are constantly striving to improve processes and better our approach so that we can better support the needs of the City. If you have growth mindset and find change exciting, the City of Palm Desert may be your ideal working environment!
THE OPPORTUNITY The City of Palm Desert is looking for a qualified and detail-oriented individual to join our team as a Permit Technician II. This role requires a strong ability to interpret and apply a variety of municipal codes, ordinances, and regulations. The ideal candidate will review residential, commercial, and zoning plans to ensure compliance with applicable laws and standards. This position also serves as a key “customer service” resource to the public for Development Services and other departments. Excellent customer service is the most essential quality for success in this role, as the Permit Technician II often serves as the first point of contact for residents, contractors, and design professionals.
The Permit Technician II performs advanced technical work in the review, processing, and issuance of a wide range of permits, including building, development, and zoning permits. This position also serves as a key information resource to the public, developers, and internal departments regarding permitting requirements and processes.
As part of the City’s one-stop shop for development services, the Permit Technician II plays a critical role in facilitating efficient and streamlined customer service. Our one-stop shop model centralizes planning, building, engineering, and permitting services in a single location, making it easier for applicants to navigate the development process from start to finish. This integrated service approach fosters enhanced communication, faster turnaround times, and a more collaborative experience for residents, contractors, developers, and design professionals.
The successful candidate will be comfortable working in a fast-paced environment and interacting with a wide range of stakeholders.
SUPERVISION RECEIVED AND EXERCISED Receives supervision from the Permit Center Supervisor. Does not directly or indirectly supervise other employees but may provide technical and functional direction and training to less experienced employees.
Permit Technician II Permit Technician II: This is the fully-qualified journey-level classification in the Permit Technician series. Positions at this level are distinguished from the Permit Technician I level in that incumbents possess a more comprehensive understanding of job-related functions and activities and are capable of performing the more advanced and complex duties requiring the use of considerable discretion and independent judgment. Assignments are given within general guidelines and incumbents are responsible for establishing objectives, timelines, and methods to deliver work products or services. Work is typically reviewed upon completion for soundness, appropriateness, and conformity to policy and requirements.
Positions in the Permit Technician class series are flexibly staffed and positions at the Permit Technician II level may be filled by advancement from the Permit Technician I level; progression to the Permit Technician II level is subject to management approval and is dependent on the incumbent (i) performing the full range of duties assigned to the Permit Technician II level, and (ii) acquiring the knowledge, skill, and experience necessary to meet the minimum qualifications for the Permit Technician II level of the series.
Examples Of TypicAL JOB FUNCTIONS (Illustrative Only) Management reserves the right to add, modify, change, or rescind the work assignments of different positions and to make reasonable accommodations so that qualified employees can perform the essential functions of the job. Incumbents may not perform all of the listed job functions depending on functional area of assignment.
Assists the public, developers, and others at the public counter and via telephone regarding City regulations and policies, zoning and ordinance requirements and procedures; works with all parties to ensure completeness and conformance of plans, applications, records, and files with established regulations and procedures.
Receives and processes permit submittals that require additional review by other staff, consultants, and/or departments; routes submittals to appropriate parties for approval and tracks the review process; reviews and collects permit fees before issuing permits; processes customer, plan reviewer, and inspector plan revisions and corrections; notifies applicants of approval.
Independently receives, reviews, and approves the more routine permit submittals and determines/collects related permit fees.
Assigns addresses to new construction and residential tracts; maintains, corrects, and updates parcel location records, map books, and the Development Services system.
Researches City records and other online information to identify property ownership and make corrections as required; contacts external agencies to gather information as needed; may conduct field site visits to verify information.
Assists with scheduling inspections and responding to records requests.
Assists with updating department handouts and forms.
Designs, creates, and edits a variety of documents, including correspondence, letters, memos, agendas, reports, lists, forms, schedules, flyers, event materials, and statistical reports.
Organizes and maintains accurate and detailed databases, files, and records; verifies accuracy of information; researches discrepancies; ensures compliance with established records retention schedules when archiving, scanning, and/or destroying files.
Provides administrative support to Development Services management staff as assigned; responds to inquiries and conducts research for citizens, property owners, developers, outside agencies and in-house staff regarding zoning and land use issues; assists management in performing technical studies and special projects as assigned.
Performs other duties as assigned.
Qualifications Some of the knowledge and ability statements below may apply to a Permit Technician I in a learning capacity.
Knowledge Of
Applicable federal, state, and local laws, rules, regulations, ordinances, and City policies and procedures relevant to assigned area of responsibility.
Typical operations, services, programs, policies, procedures, and processes of a community development department.
Basic interpretation of construction and land use plans and schematic drawings.
Methods of researching land use and property ownership and producing descriptive documentation.
Standard methods, nomenclature, and instruments used in municipal planning and land use mapping.
Modern office management practices, procedures, technology, and computer equipment and applications, including word processing, database, and spreadsheet applications.
Record keeping and filing systems and methods.
Principles and practices of technical data research, compilation, and report preparation.
Basic business arithmetic and bookkeeping.
Business letter writing and the standard format for reports and correspondence.
Methods of preparing and processing various records, reports, forms, and other documents specific to assigned program, department, or division.
English usage, grammar, spelling, vocabulary, and punctuation.
Techniques for providing a high level of customer service by effectively dealing with the public, vendors, contractors, and City staff.
Ability To
Interpret, apply, and explain applicable federal, state, and local laws, rules, regulations, ordinances, and City policies and procedures relevant to assigned area of responsibility.
Accurately and efficiently perform technical administrative work using independent judgment.
Learn and understand the organization and operation of the City and of outside agencies as necessary to perform assigned responsibilities.
Review documents for completeness and conformance with laws, regulations, policies, and procedures.
Perform accurate arithmetic, financial, and statistical computations accurately.
Provide effective customer service, including at a public counter.
Gather, compile, interpret, summarize, and present administrative and technical information and data in an effective manner.
Prepare, review, and present reports and other correspondence and communications in a clear and concise manner.
Read and interpret drawings, blueprints, maps, and specifications.
Maintain accurate databases, records, and files.
Maintain confidentiality and be discreet in handling and processing sensitive information and data.
Compose correspondence and reports independently or from brief instructions.
Organize and prioritize a variety of projects and multiple tasks in an effective and timely manner; organize own work, set priorities, and meet critical time deadlines.
Effectively use computer systems, software, and modern business equipment to perform a variety of work tasks.
Use tact, initiative, prudence, and independent judgment within general policy, procedural, and legal guidelines.
Communicate effectively in English, both orally and in writing.
Establish, maintain, and foster positive and effective working relationships with those contacted in the course of work.
Education And Experience Any combination of training and experience that would provide the required knowledge, skills, and abilities is qualifying. A typical way to obtain the required qualifications would be:
Permit Technician II: Equivalent to completion of 60 semester (or equivalent quarter) units from an accredited college or university, including at least 15 units in planning, building technology, real estate, accounting, engineering technology, drafting, business administration, or a related field.
Permit Technician II: Four (4) years of increasingly responsible and varied clerical, administrative, and office support experience, including at least two (2) years equivalent to that of a Planning Technician I in the City of Palm Desert.
Licenses And Certifications
Possession of, or ability to obtain, a valid California driver’s license by time of appointment may be required for certain assignments.
Certification by the International Code Council as a Permit Technician is preferred.
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