The University of Georgia
Position Summary
This incumbent plays a vital role in ensuring stable functioning of Terry College’s Athens campus and providing essential support to the Terry Business Learning Community in Athens and as a backup for the Terry Executive Education Center (TEEC) in Atlanta. This role is comprised of managing classroom and other Audio‑Visual technology, providing end‑user IT support, and ensuring the success of various meetings, academic programs, and special events. It includes hands‑on support of multiple simultaneous remote, onsite, and hybrid classes, meetings, and events.
Responsibilities
Daily monitoring of assigned classrooms (on‑site and remotely), maintenance, troubleshooting, quick response to classroom problems and end‑user training.
Assist Terry patrons with computer support for presentation systems in classrooms/team rooms/conference rooms and participate in IT/AV support meetings.
Maintenance, troubleshooting, and installation of computers and computer software on devices connected to classroom presentation systems.
Serve as primary point of contact for room management systems.
Provide support for AV DHCP device addition through Proteus.
Installation of UGA A/V systems to include coordination with system owners and other units such as EITS (Enterprise Information Technology Services).
Provide support for special events.
Professional and other duties as assigned.
Knowledge, Skills, Abilities and/or Competencies
Set up Audiovisual Equipment including additional support AV tools like equipment racks.
Set up and install media equipment such as projectors, speakers, TVs, video monitors, and cameras.
Run video, audio, and signal testing.
Troubleshoot and adjust AV systems as required. Operate and troubleshoot sound and video.
Use objective analysis to spot issues and eliminate them before an event.
Enthusiastic individual who can follow instructions and work well with a team while installing video, lighting, and audio systems.
Knowledge of conferencing tools such as Zoom and Teams coupled with skills in editing software including Adobe Premiere Pro, Photoshop, OBS, Audacity, DVD Studio, etc.
Set up and run the sound and video equipment used to conduct live events such as meetings, business conventions, and panelist events.
Mix soundboards, play video recordings, coordinate graphics, run power points, record audio/video, direct video by switching cameras, etc.
Knowledgeable in IT problem‑solving skills, intermediate knowledge of PC and Apple hardware and software support, intermediate to advanced knowledge of presentation systems, data/video projectors, audio/visual equipment, control systems, and distance learning technology (video conferencing).
Self‑starter, with the ability to work independently or as part of a team.
Ability to communicate effectively in both written and oral forms.
Willingness to work a flexible schedule to meet the needs of the college.
Preferred Skills
Proficient in Desktop and Laptop hardware technical skills.
General understanding of file/folder permissions.
Experience with
Supporting Windows operating systems. Ability to learn advanced knowledge of Windows and Mac operating systems and troubleshooting tools.
Antivirus configuration and identifying Spyware/Malware threats.
Supporting Microsoft Office products.
Adding memory and compatibility.
Managing wireless networking.
Basic networking terminology and technologies (LAN/WAN, wireless, DHCP, DNS, TCP/IP, firewalls).
Physical Demands
Lifting and moving of computer equipment that can weigh up to 50lbs.
Work in an ongoing classroom environment to resolve time sensitive issues.
Lifting AV equipment and climbing ladders are regular activities.
Other Information Security Access: Yes
Is this a Position of Trust: Yes
Is having a P‑Card an essential function of this position: No
Does this position require a P‑Card?: No
Does this position have operation, access, or control of financial resources: No
Contact Details Recruitment Contact Name: Natasha Barreto
Recruitment Contact Email: nbarreto@uga.edu
EEO Policy Statement The University of Georgia is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to age, color, disability, genetic information, national origin, race, religion, sex, veteran status or other protected status. Persons needing accommodations or assistance with the accessibility of materials related to this search are encouraged to contact Central HR (hrweb@uga.edu).
USG Core Values Statement The University System of Georgia is comprised of our 26 institutions of higher education and learning, as well as the System Office. Our USG Statement of Core Values are Integrity, Excellence, Accountability, and Respect. These values serve as the foundation for all that we do as an organization, and each USG community member is responsible for demonstrating and upholding these standards. More details on the USG Statement of Core Values and Code of Conduct are available in USG Board Policy 8.2.18.1.2 and can be found online at https://www.usg.edu/policymanual/section8/C224/#p8.2.18_personnel_conduct. Additionally, USG supports Freedom of Expression as stated in Board Policy 6.5 Freedom of Expression and Academic Freedom found online at https://www.usg.edu/policymanual/section6/C2653.
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Responsibilities
Daily monitoring of assigned classrooms (on‑site and remotely), maintenance, troubleshooting, quick response to classroom problems and end‑user training.
Assist Terry patrons with computer support for presentation systems in classrooms/team rooms/conference rooms and participate in IT/AV support meetings.
Maintenance, troubleshooting, and installation of computers and computer software on devices connected to classroom presentation systems.
Serve as primary point of contact for room management systems.
Provide support for AV DHCP device addition through Proteus.
Installation of UGA A/V systems to include coordination with system owners and other units such as EITS (Enterprise Information Technology Services).
Provide support for special events.
Professional and other duties as assigned.
Knowledge, Skills, Abilities and/or Competencies
Set up Audiovisual Equipment including additional support AV tools like equipment racks.
Set up and install media equipment such as projectors, speakers, TVs, video monitors, and cameras.
Run video, audio, and signal testing.
Troubleshoot and adjust AV systems as required. Operate and troubleshoot sound and video.
Use objective analysis to spot issues and eliminate them before an event.
Enthusiastic individual who can follow instructions and work well with a team while installing video, lighting, and audio systems.
Knowledge of conferencing tools such as Zoom and Teams coupled with skills in editing software including Adobe Premiere Pro, Photoshop, OBS, Audacity, DVD Studio, etc.
Set up and run the sound and video equipment used to conduct live events such as meetings, business conventions, and panelist events.
Mix soundboards, play video recordings, coordinate graphics, run power points, record audio/video, direct video by switching cameras, etc.
Knowledgeable in IT problem‑solving skills, intermediate knowledge of PC and Apple hardware and software support, intermediate to advanced knowledge of presentation systems, data/video projectors, audio/visual equipment, control systems, and distance learning technology (video conferencing).
Self‑starter, with the ability to work independently or as part of a team.
Ability to communicate effectively in both written and oral forms.
Willingness to work a flexible schedule to meet the needs of the college.
Preferred Skills
Proficient in Desktop and Laptop hardware technical skills.
General understanding of file/folder permissions.
Experience with
Supporting Windows operating systems. Ability to learn advanced knowledge of Windows and Mac operating systems and troubleshooting tools.
Antivirus configuration and identifying Spyware/Malware threats.
Supporting Microsoft Office products.
Adding memory and compatibility.
Managing wireless networking.
Basic networking terminology and technologies (LAN/WAN, wireless, DHCP, DNS, TCP/IP, firewalls).
Physical Demands
Lifting and moving of computer equipment that can weigh up to 50lbs.
Work in an ongoing classroom environment to resolve time sensitive issues.
Lifting AV equipment and climbing ladders are regular activities.
Other Information Security Access: Yes
Is this a Position of Trust: Yes
Is having a P‑Card an essential function of this position: No
Does this position require a P‑Card?: No
Does this position have operation, access, or control of financial resources: No
Contact Details Recruitment Contact Name: Natasha Barreto
Recruitment Contact Email: nbarreto@uga.edu
EEO Policy Statement The University of Georgia is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to age, color, disability, genetic information, national origin, race, religion, sex, veteran status or other protected status. Persons needing accommodations or assistance with the accessibility of materials related to this search are encouraged to contact Central HR (hrweb@uga.edu).
USG Core Values Statement The University System of Georgia is comprised of our 26 institutions of higher education and learning, as well as the System Office. Our USG Statement of Core Values are Integrity, Excellence, Accountability, and Respect. These values serve as the foundation for all that we do as an organization, and each USG community member is responsible for demonstrating and upholding these standards. More details on the USG Statement of Core Values and Code of Conduct are available in USG Board Policy 8.2.18.1.2 and can be found online at https://www.usg.edu/policymanual/section8/C224/#p8.2.18_personnel_conduct. Additionally, USG supports Freedom of Expression as stated in Board Policy 6.5 Freedom of Expression and Academic Freedom found online at https://www.usg.edu/policymanual/section6/C2653.
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