Spirits Manager

Work LocationWine & Beyond Emerald Hills**About SNDL**SNDL is the largest private-sector liquor and cannabis retailer in Canada with retail banners that include Ace Liquor, Wine and Beyond, Liquor Depot, Value Buds, and Spiritleaf. SNDL is a licensed cannabis producer and one of the largest vertically integrated cannabis companies in Canada specializing in low-cost biomass sourcing, premium indoor cultivation, product innovation, low-cost manufacturing facilities, and a cannabis brand portfolio that includes Top Leaf, Contraband, Citizen Stash, Sundial Cannabis, Palmetto, Bon Jak, Spiritleaf Selects, Versus Cannabis, Value Buds, Vacay, Grasslands and Superette. SNDL's investment portfolio seeks to deploy strategic capital through direct and indirect investments and partnerships throughout the global cannabis industry. For more information on SNDL, please go to www.sndl.com.**Primary Purpose of Job**Provide leadership and direction of a multimillion-dollar business unit in partnership with the General Manager, with a focus on delivering an exceptional customer experience. Train and develop team members while establishing a strong sales culture with accountability for operational excellence and achievement of financial and regulatory standards.**About The Role**We are looking for a friendly, customer service driven individual to join our Team as the **Spirits Manager** of **Wine and Beyond Emerald Hills Sherwood Park.** The Spirits Manager will work in partnership with the General Manager and management team to help lead a multi-million-dollar business to success. They will assist in the maximizing of the store's budgets and sales goals and establish a strong sales culture with accountability for operating standards and financial performance**.** The Spirits Manager is responsible for managing staff, motivating the team to increase sales, deliver exceptional customer service and ensuring customer satisfaction. They will monitory inventory levels, implement visual merchandising standards in their department and oversee overall store presentation. Additionally, they are to maintain a high level of product and service knowledge, professional appearance, demeanor, and attitude at all times.**Essential Business Functions, Responsibilities and Accountabilities****People Management*** Create a work culture that makes the store an inviting place to work.* Be a role model who coaches, mentors, and inspires team members.* Build confidence in your team members through proper training and support.* Delegate tasks to team members and set daily priorities in collaboration with the Management Team.* Set short term and long-term priorities in collaboration with the General Manager.* Communicates in a clear and concise manner, leads effective huddles, meetings, and coaching sessions.* Funnels down pertinent information to the team.* Participates in department recruitment and creates a succession plan for new employees.* Monitors the creation of efficient department weekly scheduling for both sales and support functions.* Completes and holds the team accountable to complete all required company training in a timely manner.* Follows and enforces company expectations, policies, and procedures.* Identifies and address HR related issues in a professional manner in collaboration with the General Manager.**Customer Offering*** Create a sale focused culture that displays a passion for our products and takes initiative to increase personal product knowledge daily and engage with customers to deliver exemplary customer service.* Actively aim to increase and share industry knowledge to all team members.* Greet and engage customers in conversation and use strategic methods to increase sales metrics.* Collaborate with customers to plan liquor purchases for small and large functions.* Motivate the team to suggest and sell products that compliment the customers purchase.* Encourage the team to suggest our preferred label and exclusive brands.* Resolve customer complaints regarding sales and service; inform the General Manager of all customer complaints.* Accountable for product rollouts and product launches in partnership with the Management Team.* Arrange, prepare, and host in-store tasting events.* Review customer surveys with the General Manager, react professionally to all feedback.* Understand and utilize local market trends.* Evaluate programs and promotions for effectiveness.**Financial*** Ensure that goals are met through appropriate planning and organization of labour, inventory, and finances for short and long-term success.* Meet or exceed department financial targets.* Review daily, weekly, and monthly sales/metrics with the Management team. Identify wins and opportunities, celebrate the wins, and create a plan to improves performance where applicable.* Review and monitor the Loss Prevention program to protect the company’s inventory and assets.* Review financial document (invoices, costs etc.) for accuracy.* Monitor scheduling and communicate any opportunities to the General Manager.**Day to Day Operations*** Complete the daily expectation checklist.* Ensure the Manager-On Duty program is being followed.* Ensure opening and closing cash procedures are being followed and handled in and efficient and effective manner.* Investigate and report any discrepancies to the General Manager and Cash management team.* Ensure the team follows all merchandising and pricing guidelines.* Set daily tasks for the store in partnership with the Management Team. Communicate expectations to the team.* Ensure the store is always clean, maintained, stocked and ready for business.* Plan merchandising strategies for large orders in collaboration with the General Manager and management team. Communicate the plan with the team and execute.* Work with your team to ensure orders are put away the same day they arrive.* Ensure the store standards are being upheld.* Monitor incoming ecommerce orders and action accordingly.* Monitor communications (email, voicemail)* Approve payroll timecards daily.* Relay any maintenance issues to General Manager or Operations Manager.* Execute merchandising programs in partnership with the Management Team.* Maintain department inventory levels.* Review and adjust department min maxes based on sales history, trends, and seasonality.* Maintain the department product assortment file; Delists, additions and new items.* Request new items in partnership with the General Manager and the SNDL Merchant team.* Identify At-Risk items and slow-moving items. Create an action plan in partnership with the Management Team to sell, reduce or clear.* Monitor and manage out of stock inventory.* Review upcoming promotions/events and execute appropriately in partnership with the Management Team, Merchants, and Marketing team.* Attend all required meetings and training sessions.**Regulatory Adherence*** Observe that OHS, LP, ProServe/Serving It Right and other regulatory requirements and procedures are implemented and adhered to.* Maintain a valid ProServe/Serving It Right/TAP at all times.* Ensure your First-Aid certification is always valid and arrange for recertification with the General Manager as it nears expiration.* Make sure your LP, OHS and LMS training are always up to date and completed as required by the company.* Participate in health inspections and audits when necessary.* Ensure AGLC/BC LRS and other government guidelines are met.* Adheres to all SNDL Inc. policies, with a focus on Social Responsibility**Qualifications*** Minimum, 2-years’ experience in retail environment* Minimum, 2-years’ supervisory and/or management experience (preferred)**Education*** High School Diploma or equivalent* First-Aid training is considered an asset.* ProServe/Serving It Right Certification is considered an asset.* WSET 2 or higher and/or other spirits-related training is preferred.**Physical #J-18808-Ljbffr