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Bank of Hawaii

Universal Banker I (Haleiwa Branch)

Bank of Hawaii, Hale‘iwa, Hawaii, United States

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Universal Banker I (Haleiwa Branch)

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Universal Banker I (Haleiwa Branch)

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Job Description

Under the supervision of the Manager, creates and delivers exceptional customer experiences by engaging clients with excellent customer service while ensuring they understand how digital and mobile banking options can complete transactions efficiently. Introduces and sells financial services to meet customers’ needs, identified through profiling and product knowledge. Processes various financial transactions, balances cash, and assists with vault, ATM cash recycler, and armored car duties.

Responsibilities

Manage overall branch client experience, proactively engaging clients, demonstrating banking technology, and managing branch flow to ensure excellent service.

Maintain and promote financial products and services, including opening accounts, cross-selling, and prospecting to meet sales goals.

Process financial transactions such as deposits, withdrawals, check cashing, and selling checks, while balancing cash and managing ATM, vault, and armored car duties.

Identify and secure new high-value clients, manage sales efforts, and promote bank products and services.

Stay informed on bank policies, regulations, and new products.

Perform other duties as assigned, including supporting multiple branches as needed.

Qualifications

Registration with the Nationwide Mortgage Licensing System & Registry (must be completed within 30 days of employment).

High School Diploma or G.E.D., or equivalent work experience.

Minimum 2 years in consumer sales, marketing, customer service, and teller experience.

Proficiency in customer experience, laws, technology, communication, accuracy, relationship building, and product knowledge.

Ability to work evenings, weekends, and holidays; stand for long periods; and lift up to 30 lbs. Must have reliable transportation and be willing to work at different locations.

As a Bank of Hawaii employee, ensure compliance with applicable laws and policies, including Fair Banking, AML laws, Bank Secrecy Act, and USA PATRIOT Act.

Delivering exceptional customer service is central to our mission. We listen, understand, and serve our customers to help them build a better tomorrow.

We are an EEO/AA employer, including for individuals with disabilities and veterans. For our full EEO statement, visit

https://www.boh.com/careers .

Seniority level Entry level

Employment type Full-time

Job function Finance and Sales

Industries Banking and Financial Services

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