City of Richmond, Virginia
Business Systems Analyst - IT Cost Recovery Specialist (Telecom)
City of Richmond, Virginia, Richmond, Virginia, United States, 23214
Overview
Business Systems Analyst - IT Cost Recovery Specialist (Telecom) at City of Richmond, Virginia. This role oversees the billing processes for telecommunications services, analyzes invoice data from providers, and uses that data to calculate internal chargebacks and cost allocations. The ideal candidate has strong analytical skills, attention to detail, proficiency in billing systems, and effective communication with employees and vendors. Responsibilities
Analyze invoice data received from telecom suppliers to identify discrepancies, overcharges, or billing errors. Develop and maintain documentation of billing discrepancies and recovery activities for audit and reporting purposes. Work closely with telecom suppliers to resolve billing issues and negotiate credits or refunds when necessary. Utilize billing software and tools to process and reconcile telecom invoices accurately. Generate cost recovery (chargeback) data in a timely and accurate fashion. Collaborate with accounts payable and accounts receivable to gather information for billing recovery processes. Monitor billing cycles and deadlines to prioritize and address billing discrepancies promptly. Identify opportunities for process improvements to streamline billing and recovery operations. Stay informed about industry regulations and best practices related to telecom billing and recovery processes. Provide support during audits and investigations related to billing recovery, maintaining compliance with regulatory requirements. Review and analyze complex telecom bills to ensure adherence to contracted rates. Audit data invoices for past due balances, late fees, and unnecessary charges; coordinate research and dispute resolution. Work through appropriate contract, IT and accounts payable processes to resolve outstanding questions on charges and prepare invoices for approval and payment. Assist with setup and maintenance of services, subscribers, vendors, and vendor contracts in a cloud-based software system; assist with user setup and removal from the telecom software. Qualifications
Bachelor's Degree in information technology, accounting, business, or related field. One year of business systems analysis experience. An equivalent combination of training and experience may be used to meet the minimum qualifications. Knowledge, Skills, and Abilities
Knowledge of financial reporting, fixed assets, payroll, information technology databases, revenue reporting, etc. Proficiency with Microsoft Office Suite and electronic databases/software such as Oracle, MUNIS, RAPIDS, Adobe Acrobat, etc. Ability to use multiple reporting platforms and perform process improvement and project management tasks. Strong analytical, communication, and documentation skills; ability to work with telecom billing data and configurations. Ability to manage projects, train others, and provide customer service in a professional manner. Preferred Experience
Previous experience in telecommunications billing and recovery. Proficiency in billing software and Microsoft Office Suite. Experience with Calero/Pinnacle or similar IT telecom software is a plus. Licensing and Certifications
None required Environment and Accommodations
Americans with Disabilities Act requirements: Reasonable accommodations may be made to enable qualified individuals with disabilities to perform essential functions. If accommodations are needed, contact the HR representative. Environmental hazards: Travel to other locations within and outside the City of Richmond; occasional exposure to various conditions and hazards as described in the original posting. Physical requirements: This is a sedentary role with occasional lifting; ability to perform detailed work on multiple tasks with interruptions. Equal Opportunity
The City of Richmond provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type. The City is committed to inclusion and provides reasonable accommodations as required by the Americans with Disabilities Act (ADA). To discuss accommodations, contact Jessica McKenzie, Human Resources Manager, at Jessica.McKenzie@RVA.GOV. Additional notes: The City of Richmond values veterans and is a partner with related programs. Job Details
Seniority level: Entry level Employment type: Full-time Job function: Information Technology Industries: Government Administration
#J-18808-Ljbffr
Business Systems Analyst - IT Cost Recovery Specialist (Telecom) at City of Richmond, Virginia. This role oversees the billing processes for telecommunications services, analyzes invoice data from providers, and uses that data to calculate internal chargebacks and cost allocations. The ideal candidate has strong analytical skills, attention to detail, proficiency in billing systems, and effective communication with employees and vendors. Responsibilities
Analyze invoice data received from telecom suppliers to identify discrepancies, overcharges, or billing errors. Develop and maintain documentation of billing discrepancies and recovery activities for audit and reporting purposes. Work closely with telecom suppliers to resolve billing issues and negotiate credits or refunds when necessary. Utilize billing software and tools to process and reconcile telecom invoices accurately. Generate cost recovery (chargeback) data in a timely and accurate fashion. Collaborate with accounts payable and accounts receivable to gather information for billing recovery processes. Monitor billing cycles and deadlines to prioritize and address billing discrepancies promptly. Identify opportunities for process improvements to streamline billing and recovery operations. Stay informed about industry regulations and best practices related to telecom billing and recovery processes. Provide support during audits and investigations related to billing recovery, maintaining compliance with regulatory requirements. Review and analyze complex telecom bills to ensure adherence to contracted rates. Audit data invoices for past due balances, late fees, and unnecessary charges; coordinate research and dispute resolution. Work through appropriate contract, IT and accounts payable processes to resolve outstanding questions on charges and prepare invoices for approval and payment. Assist with setup and maintenance of services, subscribers, vendors, and vendor contracts in a cloud-based software system; assist with user setup and removal from the telecom software. Qualifications
Bachelor's Degree in information technology, accounting, business, or related field. One year of business systems analysis experience. An equivalent combination of training and experience may be used to meet the minimum qualifications. Knowledge, Skills, and Abilities
Knowledge of financial reporting, fixed assets, payroll, information technology databases, revenue reporting, etc. Proficiency with Microsoft Office Suite and electronic databases/software such as Oracle, MUNIS, RAPIDS, Adobe Acrobat, etc. Ability to use multiple reporting platforms and perform process improvement and project management tasks. Strong analytical, communication, and documentation skills; ability to work with telecom billing data and configurations. Ability to manage projects, train others, and provide customer service in a professional manner. Preferred Experience
Previous experience in telecommunications billing and recovery. Proficiency in billing software and Microsoft Office Suite. Experience with Calero/Pinnacle or similar IT telecom software is a plus. Licensing and Certifications
None required Environment and Accommodations
Americans with Disabilities Act requirements: Reasonable accommodations may be made to enable qualified individuals with disabilities to perform essential functions. If accommodations are needed, contact the HR representative. Environmental hazards: Travel to other locations within and outside the City of Richmond; occasional exposure to various conditions and hazards as described in the original posting. Physical requirements: This is a sedentary role with occasional lifting; ability to perform detailed work on multiple tasks with interruptions. Equal Opportunity
The City of Richmond provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type. The City is committed to inclusion and provides reasonable accommodations as required by the Americans with Disabilities Act (ADA). To discuss accommodations, contact Jessica McKenzie, Human Resources Manager, at Jessica.McKenzie@RVA.GOV. Additional notes: The City of Richmond values veterans and is a partner with related programs. Job Details
Seniority level: Entry level Employment type: Full-time Job function: Information Technology Industries: Government Administration
#J-18808-Ljbffr