City of Richmond
Business Systems Analyst - IT Cost Recovery Specialist (Telecom)
City of Richmond, Richmond, Virginia, United States, 23214
Overview
The City of Richmond is seeking a Telecom Billing and Recovery Specialist to join our team and oversee the billing processes for our telecommunications services. This role will analyze invoice data from our telecommunications service providers and use that data to calculate internal chargebacks and cost allocations. The ideal candidate will possess strong analytical skills, attention to detail, and proficiency in billing systems. Effective communication and collaboration with both employees and vendors are essential for success in this role. The suggested salary is not to exceed $80,000/year.
This position requires regular in-office presence and is being managed by Administrative and Consulting Advantage (ACA). All interested applicants must submit their application and resume through:
https://acavirtual.isolvedhire.com/jobs/ Responsibilities
Analyze invoice data received from telecom suppliers to identify discrepancies, overcharges, or billing errors. Develop and maintain documentation of billing discrepancies and recovery activities for audit and reporting purposes. Work closely with telecom suppliers to resolve billing issues and negotiate credits or refunds when necessary. Utilize billing software and tools to process and reconcile telecom invoices accurately. Generate cost recovery (chargeback) data in timely and accurate fashion. Collaborate with our accounts payable and accounts receivable functions to gather necessary information for billing recovery processes. Monitor billing cycles and deadlines to prioritize and address billing discrepancies promptly. Identify opportunities for process improvements to streamline billing and recovery operations. Stay informed about industry regulations and best practices related to telecom billing and recovery processes. Provide support during audits and investigations related to billing recovery practices, maintaining compliance with regulatory requirements. Review and analyze complex telecom bills to ensure adherence to contracted rates. Audit data invoices for past due balances, late fees, and unnecessary charges, coordinating research and dispute resolution. Work through appropriate contract, IT and accounts payable processes to resolve outstanding questions on charges and prepare invoices for approval and payment. Assist with set up and maintenance of services, subscribers, vendors, vendor contracts, etc. in a cloud-based software system. Assist with user set up and removal from the Telecom software. Knowledge, Skills, and Abilities
Knowledge
(some combination of the following): Knowledge of areas such as financial reporting, fixed assets, payroll, information technology databases, revenue reporting, etc. Hardware knowledge including basic computer setup Common computer programs such as Microsoft Office Suite Electronic databases and related software applications used in area of focus such as Oracle, MUNIS, RAPIDS, Adobe Acrobat, etc. Multiple reporting platforms such as revenue and financial reporting modules Process Improvement Project Management Software testing methodologies Standard office technology and equipment Telecommunication skills such as configurations, design, etc. Skills
(some combination of the following): Analyzing and interpreting data to identify current processes and deficiencies Assisting customers and end-users as needed Creating reports Evaluating processes and workflow within area of focus Maintaining systems or databases such as Oracle, MUNIS, etc. Managing assigned projects with feasibility, timelines, scope, and resources Preparing reports for stakeholders Testing updates for databases and software within area of focus Training others in area of focus when necessary Customer service Written and oral communication Abilities
(some combination of the following): Problem solving Prioritize workload for self and others Use discretion to make decisions related to projects and standard operating procedures Work to correct or improve inefficient processes Minimum Training and Experience
Bachelor's Degree in information technology, accounting, business or related field One year of business systems analysis experience An equivalent combination of training and experience may be used to meet the minimum qualifications Licensing, Certifications, and/or Other Special Requirements
None required Preferred Training and Experience
Previous experience in telecommunications billing and recovery Proficiency in billing software and Microsoft Office Suite Strong analytical skills with the ability to interpret and reconcile complex billing data accurately Excellent attention to detail and organizational skills, with the ability to manage multiple tasks simultaneously Effective communication skills, both written and verbal Knowledge of telecom billing regulations and compliance requirements Ability to work independently and collaboratively within a team Problem-solving skills with a proactive approach to resolving billing discrepancies Flexibility to adapt to changing priorities and deadlines Prior experience in Calero/Pinnacle software or similar telecom software would be an advantage Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions of the job. Prospective and current employees are invited to discuss accommodations. Environmental Hazards:
Working conditions may include travel to other locations within the City of Richmond as well as outside of the City of Richmond; exposure to hazardous conditions such as mechanical parts, electrical currents, vibrations, fumes, odors, dust, gases, poor ventilation, inadequate lighting, intense noise, and potential disruptive or threatening environments. Physical Requirements and Working Environment:
The role requires the ability to perform detailed, multi-task work with frequent interruptions and time constraints. The work may involve repetitive motions, hearing, speaking, and light physical activity. This is a sedentary role with occasional lifting up to 10 pounds. Internal use: HR Generalist to review.
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The City of Richmond is seeking a Telecom Billing and Recovery Specialist to join our team and oversee the billing processes for our telecommunications services. This role will analyze invoice data from our telecommunications service providers and use that data to calculate internal chargebacks and cost allocations. The ideal candidate will possess strong analytical skills, attention to detail, and proficiency in billing systems. Effective communication and collaboration with both employees and vendors are essential for success in this role. The suggested salary is not to exceed $80,000/year.
This position requires regular in-office presence and is being managed by Administrative and Consulting Advantage (ACA). All interested applicants must submit their application and resume through:
https://acavirtual.isolvedhire.com/jobs/ Responsibilities
Analyze invoice data received from telecom suppliers to identify discrepancies, overcharges, or billing errors. Develop and maintain documentation of billing discrepancies and recovery activities for audit and reporting purposes. Work closely with telecom suppliers to resolve billing issues and negotiate credits or refunds when necessary. Utilize billing software and tools to process and reconcile telecom invoices accurately. Generate cost recovery (chargeback) data in timely and accurate fashion. Collaborate with our accounts payable and accounts receivable functions to gather necessary information for billing recovery processes. Monitor billing cycles and deadlines to prioritize and address billing discrepancies promptly. Identify opportunities for process improvements to streamline billing and recovery operations. Stay informed about industry regulations and best practices related to telecom billing and recovery processes. Provide support during audits and investigations related to billing recovery practices, maintaining compliance with regulatory requirements. Review and analyze complex telecom bills to ensure adherence to contracted rates. Audit data invoices for past due balances, late fees, and unnecessary charges, coordinating research and dispute resolution. Work through appropriate contract, IT and accounts payable processes to resolve outstanding questions on charges and prepare invoices for approval and payment. Assist with set up and maintenance of services, subscribers, vendors, vendor contracts, etc. in a cloud-based software system. Assist with user set up and removal from the Telecom software. Knowledge, Skills, and Abilities
Knowledge
(some combination of the following): Knowledge of areas such as financial reporting, fixed assets, payroll, information technology databases, revenue reporting, etc. Hardware knowledge including basic computer setup Common computer programs such as Microsoft Office Suite Electronic databases and related software applications used in area of focus such as Oracle, MUNIS, RAPIDS, Adobe Acrobat, etc. Multiple reporting platforms such as revenue and financial reporting modules Process Improvement Project Management Software testing methodologies Standard office technology and equipment Telecommunication skills such as configurations, design, etc. Skills
(some combination of the following): Analyzing and interpreting data to identify current processes and deficiencies Assisting customers and end-users as needed Creating reports Evaluating processes and workflow within area of focus Maintaining systems or databases such as Oracle, MUNIS, etc. Managing assigned projects with feasibility, timelines, scope, and resources Preparing reports for stakeholders Testing updates for databases and software within area of focus Training others in area of focus when necessary Customer service Written and oral communication Abilities
(some combination of the following): Problem solving Prioritize workload for self and others Use discretion to make decisions related to projects and standard operating procedures Work to correct or improve inefficient processes Minimum Training and Experience
Bachelor's Degree in information technology, accounting, business or related field One year of business systems analysis experience An equivalent combination of training and experience may be used to meet the minimum qualifications Licensing, Certifications, and/or Other Special Requirements
None required Preferred Training and Experience
Previous experience in telecommunications billing and recovery Proficiency in billing software and Microsoft Office Suite Strong analytical skills with the ability to interpret and reconcile complex billing data accurately Excellent attention to detail and organizational skills, with the ability to manage multiple tasks simultaneously Effective communication skills, both written and verbal Knowledge of telecom billing regulations and compliance requirements Ability to work independently and collaboratively within a team Problem-solving skills with a proactive approach to resolving billing discrepancies Flexibility to adapt to changing priorities and deadlines Prior experience in Calero/Pinnacle software or similar telecom software would be an advantage Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions of the job. Prospective and current employees are invited to discuss accommodations. Environmental Hazards:
Working conditions may include travel to other locations within the City of Richmond as well as outside of the City of Richmond; exposure to hazardous conditions such as mechanical parts, electrical currents, vibrations, fumes, odors, dust, gases, poor ventilation, inadequate lighting, intense noise, and potential disruptive or threatening environments. Physical Requirements and Working Environment:
The role requires the ability to perform detailed, multi-task work with frequent interruptions and time constraints. The work may involve repetitive motions, hearing, speaking, and light physical activity. This is a sedentary role with occasional lifting up to 10 pounds. Internal use: HR Generalist to review.
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