T-Mobile
Mobile Associate, Store-in-Store - Retail Sales
T-Mobile, Ewa Beach, Hawaii, United States, 96706
Overview
At T-Mobile, we invest in YOU! Our Total Rewards Package ensures that employees get the same big love we give our customers. All team members receive a competitive base salary and compensation package - this is Total Rewards. Employees enjoy multiple wealth-building opportunities through our annual stock grant, employee stock purchase plan, 401(k), and access to free, year-round money coaches. That’s how we’re UNSTOPPABLE for our employees! Mobile Associates, Store-in-Store are an integral part of the Retail Team responsible for bringing the T-Mobile brand to life within National Sales partner locations, where active customer engagement is crucial for success. They are ambassadors who create energy and excitement around our products and services. They are obsessed with the connected world and thrive in a high-traffic environment, where technology innovations, customer needs and the Retail experience are continuously evolving. Mobile Associates excel at building and deepening relationships with customers through meaningful interactions. They are skilled at identifying customer needs and are passionate about educating, demonstrating, and recommending solutions. They are focused on exceeding performance targets through doing it the right way by excelling in sales, providing exceptional customer experiences, and meeting quality of sale metrics. Job Responsibilities
Proactively engages with a broad range of customers in a highly-traffic retail environment. Use digital tools, communicate effectively, educate customers, and showcase the value of T-Mobile solutions. Consistently leverage digital self-serve tools during customer interactions and the onboarding process. Identify customer needs and use solution-based selling techniques to demonstrate the value of T-Mobile products and services. Recommend wireless solutions and onboarding options to help customers self-serve and use the T-Mobile app, deepening relationships and ensuring satisfaction. Complete training on the in-store experience, new skills, products and processes, and knowledge of systems and reference resources. Review personal results, current promotions, and updates on the Hub to be customer-ready at all times. Partner with nearby store locations to onboard customers. Perform skills practice, knowledge sharing, store operations, and opening/closing procedures. Carry keys to kiosk cabinets, lock/secure kiosk and assets, and report any lost keys or assets to the manager. Customer-obsessed. Build rapport, trust, and loyalty with every interaction. Follow up with customers, capture referrals, manage Be Back processes, and build relationships with new and existing customers. May perform price overrides for specialty offers specific to National Retail. Build relationships with nearby leadership and teams to support the customer experience from account setup to device support and account servicing. Education : High School Diploma/GED (Required) Work Experience : 6 months of customer service and/or sales experience, Retail environment preferred (Required) Knowledge, Skills and Abilities : Customer Satisfaction – Passionate customer advocate with the desire to connect and have fun with customers; effective at balancing customer experience and performance goals (Required). Team Building – Willingness to work with peers and store leaders, learning and sharing best practices (Required). Retail Sales – Competitive drive and confidence to succeed in a fast-paced sales environment (Required). Licenses and Certifications : At least 18 years of age; Legally authorized to work in the United States Travel : Travel Required (No) DOT Regulated : DOT Regulated Position (No); Safety Sensitive Position (No) Hourly Base Pay : $20.00, plus $5.00 per hour training pay. Within the first 90 days working at T-Mobile, Mobile Associates receive on-the-job training and are eligible for hourly training pay. Once completed, Mobile Associates may promote to the Mobile Expert role and become eligible for an annual incentive target of $18,000/year. Actual incentives vary based on performance and full-time status. All employees are guaranteed to earn $20/hour inclusive of base pay and incentives. Every employee is eligible for an Annual Stock Grant. At T-Mobile, our benefits exemplify the spirit of One Team, Together! Full- and part-time employees have access to the same benefits when eligible. Benefits include medical, dental and vision insurance, flexible spending accounts, 401(k), employee stock grants, employee stock purchase plan, paid time off and up to 12 paid holidays, parental and family leave, family-building benefits, back-up care, childcare subsidy, tuition assistance, college coaching, disability and life coverage options, and voluntary insurance products. Eligible employees may also receive mobile service and home internet discounts, pet insurance, and commuter/transit programs. For more on benefits, visit the benefits site: www.t-mobilebenefits.com Never stop growing! As part of the T-Mobile team, we don’t have a corporate ladder—it’s a jungle gym of possibilities. We love helping our employees grow in their careers, because it’s that drive to aim high that moves our business and culture forward. By applying for this opportunity, you’re living our values and investing in your career growth. You’re unstoppable! T-Mobile USA, Inc. is an Equal Opportunity Employer. All decisions concerning the employment relationship will be made without regard to age, race, ethnicity, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, religious affiliation, marital status, citizenship status, veteran status, the presence of any physical or mental disability, or any other status or characteristic protected by federal, state, or local law. Discrimination, retaliation or harassment based on these factors is wholly inconsistent with how we do business and will not be tolerated. Talent comes in all forms at the Un-carrier. If you are an individual with a disability and need reasonable accommodation at any point in the application or interview process, please email ApplicantAccommodation@t-mobile.com or call 1-844-873-9500. This contact is not a means to apply for or inquire about a position and we are unable to respond to non-accommodation related requests.
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At T-Mobile, we invest in YOU! Our Total Rewards Package ensures that employees get the same big love we give our customers. All team members receive a competitive base salary and compensation package - this is Total Rewards. Employees enjoy multiple wealth-building opportunities through our annual stock grant, employee stock purchase plan, 401(k), and access to free, year-round money coaches. That’s how we’re UNSTOPPABLE for our employees! Mobile Associates, Store-in-Store are an integral part of the Retail Team responsible for bringing the T-Mobile brand to life within National Sales partner locations, where active customer engagement is crucial for success. They are ambassadors who create energy and excitement around our products and services. They are obsessed with the connected world and thrive in a high-traffic environment, where technology innovations, customer needs and the Retail experience are continuously evolving. Mobile Associates excel at building and deepening relationships with customers through meaningful interactions. They are skilled at identifying customer needs and are passionate about educating, demonstrating, and recommending solutions. They are focused on exceeding performance targets through doing it the right way by excelling in sales, providing exceptional customer experiences, and meeting quality of sale metrics. Job Responsibilities
Proactively engages with a broad range of customers in a highly-traffic retail environment. Use digital tools, communicate effectively, educate customers, and showcase the value of T-Mobile solutions. Consistently leverage digital self-serve tools during customer interactions and the onboarding process. Identify customer needs and use solution-based selling techniques to demonstrate the value of T-Mobile products and services. Recommend wireless solutions and onboarding options to help customers self-serve and use the T-Mobile app, deepening relationships and ensuring satisfaction. Complete training on the in-store experience, new skills, products and processes, and knowledge of systems and reference resources. Review personal results, current promotions, and updates on the Hub to be customer-ready at all times. Partner with nearby store locations to onboard customers. Perform skills practice, knowledge sharing, store operations, and opening/closing procedures. Carry keys to kiosk cabinets, lock/secure kiosk and assets, and report any lost keys or assets to the manager. Customer-obsessed. Build rapport, trust, and loyalty with every interaction. Follow up with customers, capture referrals, manage Be Back processes, and build relationships with new and existing customers. May perform price overrides for specialty offers specific to National Retail. Build relationships with nearby leadership and teams to support the customer experience from account setup to device support and account servicing. Education : High School Diploma/GED (Required) Work Experience : 6 months of customer service and/or sales experience, Retail environment preferred (Required) Knowledge, Skills and Abilities : Customer Satisfaction – Passionate customer advocate with the desire to connect and have fun with customers; effective at balancing customer experience and performance goals (Required). Team Building – Willingness to work with peers and store leaders, learning and sharing best practices (Required). Retail Sales – Competitive drive and confidence to succeed in a fast-paced sales environment (Required). Licenses and Certifications : At least 18 years of age; Legally authorized to work in the United States Travel : Travel Required (No) DOT Regulated : DOT Regulated Position (No); Safety Sensitive Position (No) Hourly Base Pay : $20.00, plus $5.00 per hour training pay. Within the first 90 days working at T-Mobile, Mobile Associates receive on-the-job training and are eligible for hourly training pay. Once completed, Mobile Associates may promote to the Mobile Expert role and become eligible for an annual incentive target of $18,000/year. Actual incentives vary based on performance and full-time status. All employees are guaranteed to earn $20/hour inclusive of base pay and incentives. Every employee is eligible for an Annual Stock Grant. At T-Mobile, our benefits exemplify the spirit of One Team, Together! Full- and part-time employees have access to the same benefits when eligible. Benefits include medical, dental and vision insurance, flexible spending accounts, 401(k), employee stock grants, employee stock purchase plan, paid time off and up to 12 paid holidays, parental and family leave, family-building benefits, back-up care, childcare subsidy, tuition assistance, college coaching, disability and life coverage options, and voluntary insurance products. Eligible employees may also receive mobile service and home internet discounts, pet insurance, and commuter/transit programs. For more on benefits, visit the benefits site: www.t-mobilebenefits.com Never stop growing! As part of the T-Mobile team, we don’t have a corporate ladder—it’s a jungle gym of possibilities. We love helping our employees grow in their careers, because it’s that drive to aim high that moves our business and culture forward. By applying for this opportunity, you’re living our values and investing in your career growth. You’re unstoppable! T-Mobile USA, Inc. is an Equal Opportunity Employer. All decisions concerning the employment relationship will be made without regard to age, race, ethnicity, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, religious affiliation, marital status, citizenship status, veteran status, the presence of any physical or mental disability, or any other status or characteristic protected by federal, state, or local law. Discrimination, retaliation or harassment based on these factors is wholly inconsistent with how we do business and will not be tolerated. Talent comes in all forms at the Un-carrier. If you are an individual with a disability and need reasonable accommodation at any point in the application or interview process, please email ApplicantAccommodation@t-mobile.com or call 1-844-873-9500. This contact is not a means to apply for or inquire about a position and we are unable to respond to non-accommodation related requests.
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