T-Mobile
Overview
At T-Mobile, we invest in YOU! Our Total Rewards Package ensures that employees get the same big love we give our customers. All team members receive a competitive base salary and compensation package. Employees enjoy multiple wealth-building opportunities through our annual stock grant, employee stock purchase plan, 401(k), and access to free, year-round money coaches. That’s how we’re UNSTOPPABLE for our employees! Job Overview
Mobile Associates, Store-in-Store are an integral part of the Retail Team responsible for bringing the T-Mobile brand to life within National Sales partner locations, where active customer engagement is crucial for success. They are ambassadors who create energy and excitement around our products and services. They are obsessed with the connected world and thrive in a high-traffic environment, where technology innovations, customer needs and the Retail experience are continuously evolving. Mobile Associates excel at building and deepening relationships with customers through meaningful interactions. They are skilled at identifying customer needs and are passionate about educating, demonstrating, and recommending solutions. Mobile Associate SiS exceed their performance targets by doing it the right way, excelling in sales, providing exceptional customer experiences, and meeting quality of sale metrics. Job Responsibilities
Proactively engages with a broad range of customers in a highly-traffic retail environment. Use digital tools, communicate effectively, educate customers, and showcase the value of T-Mobile solutions. Consistently leverage digital self-serve tools during customer interactions and the onboarding process. Identify customer needs and use solution-based selling techniques to demonstrate the value of T-Mobile products and services. Recommend wireless solutions and onboarding solutions to help customers self-serve and use the T-Mobile app for wireless needs, deepening relationships and ensuring satisfaction. Complete training on the in-store experience, new skills, products and processes, knowledge of systems and reference resources. Review personal results, current promotions, and updates to be Customer Ready at all times. Partner with nearby store locations to onboard customers. Perform skills practice, knowledge sharing, store operations, and opening/closing procedures. May carry keys to kiosk cabinets, lock/secure kiosk and assets, and report any lost keys or assets to management. Customer-obsessed: be passionate, friendly, and engaging with customers. Connect on a personal level, match the pace of the customer, build rapport, trust, and loyalty. Provide exceptional service and exceed customer expectations. Proactively reach out to potential customers to drive sales activity. Follow up with customers, capture referrals, manage Be Back processes, and build relationships with new and existing customers. May perform price overrides for specialty offers specific to National Retail. Build relationships with nearby leadership and teams to support the customer experience from account setup to device support and account servicing. Education
High School Diploma/GED (Required) Work Experience
6 months of customer service and/or sales experience, Retail environment preferred. (Required) Knowledge, Skills and Abilities
Customer Satisfaction: Passionate customer advocate with the desire to be yourself when connecting with customers. Effective at balancing customer experience and performance goals. (Required) Team Building: Willingness to work alongside peers and store leaders, learning and sharing best practices, while serving customers and providing resolutions to issues. (Required) Retail Sales: Competitive drive and confidence to succeed in a fast-paced sales environment. (Required) Licenses and Certifications
At least 18 years of age Legally authorized to work in the United States Travel
Travel Required: No DOT Regulated
DOT Regulated Position: No Safety Sensitive Position: No Hourly Base Pay: $17.50, plus $5.00 per hour training pay. Within the first 90 days working at T-Mobile, Mobile Associates receive on-the-job training and are eligible for hourly training pay. Once completed, Mobile Associates promote to the Mobile Expert role and become eligible for an annualized incentive target of $18,000/year. Actual incentives vary based on performance and full-time status. All employees at T-Mobile are guaranteed to earn $20/hour inclusive of base pay and incentives. And since we are ALL owners, EVERY employee at T-Mobile is eligible for an Annual Stock Grant. Benefits and Additional Information
At T-Mobile, our benefits exemplify the spirit of One Team, Together. Full and part-time employees have access to the same benefits when eligible. We offer medical, dental and vision insurance, a flexible spending account, 401(k), employee stock grants, employee stock purchase plan, paid time off and up to 12 paid holidays, parental and family leave, family building benefits, back-up care, childcare subsidy, tuition assistance, and various voluntary coverage options. Eligible employees can also receive mobile service and home internet discounts, pet insurance, and access to commuter and transit programs. For details, visit the benefits site at www.t-mobilebenefits.com. Never stop growing! The Un-carrier emphasizes growth opportunities rather than a traditional ladder. By applying, you’re living our values and investing in your career growth. You’re unstoppable! T-Mobile USA, Inc. is an Equal Opportunity Employer. All decisions concerning employment are made without regard to age, race, ethnicity, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, religious affiliation, marital status, citizenship status, veteran status, disability status, or any other status protected by law. Discrimination, retaliation or harassment are prohibited. Reasonable accommodation requests may be submitted to ApplicantAccommodation@t-mobile.com or by calling 1-844-873-9500. This contact channel is for accommodation requests only and not for applying or inquiring about positions.
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At T-Mobile, we invest in YOU! Our Total Rewards Package ensures that employees get the same big love we give our customers. All team members receive a competitive base salary and compensation package. Employees enjoy multiple wealth-building opportunities through our annual stock grant, employee stock purchase plan, 401(k), and access to free, year-round money coaches. That’s how we’re UNSTOPPABLE for our employees! Job Overview
Mobile Associates, Store-in-Store are an integral part of the Retail Team responsible for bringing the T-Mobile brand to life within National Sales partner locations, where active customer engagement is crucial for success. They are ambassadors who create energy and excitement around our products and services. They are obsessed with the connected world and thrive in a high-traffic environment, where technology innovations, customer needs and the Retail experience are continuously evolving. Mobile Associates excel at building and deepening relationships with customers through meaningful interactions. They are skilled at identifying customer needs and are passionate about educating, demonstrating, and recommending solutions. Mobile Associate SiS exceed their performance targets by doing it the right way, excelling in sales, providing exceptional customer experiences, and meeting quality of sale metrics. Job Responsibilities
Proactively engages with a broad range of customers in a highly-traffic retail environment. Use digital tools, communicate effectively, educate customers, and showcase the value of T-Mobile solutions. Consistently leverage digital self-serve tools during customer interactions and the onboarding process. Identify customer needs and use solution-based selling techniques to demonstrate the value of T-Mobile products and services. Recommend wireless solutions and onboarding solutions to help customers self-serve and use the T-Mobile app for wireless needs, deepening relationships and ensuring satisfaction. Complete training on the in-store experience, new skills, products and processes, knowledge of systems and reference resources. Review personal results, current promotions, and updates to be Customer Ready at all times. Partner with nearby store locations to onboard customers. Perform skills practice, knowledge sharing, store operations, and opening/closing procedures. May carry keys to kiosk cabinets, lock/secure kiosk and assets, and report any lost keys or assets to management. Customer-obsessed: be passionate, friendly, and engaging with customers. Connect on a personal level, match the pace of the customer, build rapport, trust, and loyalty. Provide exceptional service and exceed customer expectations. Proactively reach out to potential customers to drive sales activity. Follow up with customers, capture referrals, manage Be Back processes, and build relationships with new and existing customers. May perform price overrides for specialty offers specific to National Retail. Build relationships with nearby leadership and teams to support the customer experience from account setup to device support and account servicing. Education
High School Diploma/GED (Required) Work Experience
6 months of customer service and/or sales experience, Retail environment preferred. (Required) Knowledge, Skills and Abilities
Customer Satisfaction: Passionate customer advocate with the desire to be yourself when connecting with customers. Effective at balancing customer experience and performance goals. (Required) Team Building: Willingness to work alongside peers and store leaders, learning and sharing best practices, while serving customers and providing resolutions to issues. (Required) Retail Sales: Competitive drive and confidence to succeed in a fast-paced sales environment. (Required) Licenses and Certifications
At least 18 years of age Legally authorized to work in the United States Travel
Travel Required: No DOT Regulated
DOT Regulated Position: No Safety Sensitive Position: No Hourly Base Pay: $17.50, plus $5.00 per hour training pay. Within the first 90 days working at T-Mobile, Mobile Associates receive on-the-job training and are eligible for hourly training pay. Once completed, Mobile Associates promote to the Mobile Expert role and become eligible for an annualized incentive target of $18,000/year. Actual incentives vary based on performance and full-time status. All employees at T-Mobile are guaranteed to earn $20/hour inclusive of base pay and incentives. And since we are ALL owners, EVERY employee at T-Mobile is eligible for an Annual Stock Grant. Benefits and Additional Information
At T-Mobile, our benefits exemplify the spirit of One Team, Together. Full and part-time employees have access to the same benefits when eligible. We offer medical, dental and vision insurance, a flexible spending account, 401(k), employee stock grants, employee stock purchase plan, paid time off and up to 12 paid holidays, parental and family leave, family building benefits, back-up care, childcare subsidy, tuition assistance, and various voluntary coverage options. Eligible employees can also receive mobile service and home internet discounts, pet insurance, and access to commuter and transit programs. For details, visit the benefits site at www.t-mobilebenefits.com. Never stop growing! The Un-carrier emphasizes growth opportunities rather than a traditional ladder. By applying, you’re living our values and investing in your career growth. You’re unstoppable! T-Mobile USA, Inc. is an Equal Opportunity Employer. All decisions concerning employment are made without regard to age, race, ethnicity, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, religious affiliation, marital status, citizenship status, veteran status, disability status, or any other status protected by law. Discrimination, retaliation or harassment are prohibited. Reasonable accommodation requests may be submitted to ApplicantAccommodation@t-mobile.com or by calling 1-844-873-9500. This contact channel is for accommodation requests only and not for applying or inquiring about positions.
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