Hardrock
This position is responsible for overseeing the efficient and effective operation of Room Service, implementing all established procedures for the outlet. This position is the outlet leader who helps the property achieve its goals by being an advocate, change leader, and champion for inspiring achievement in the department. The In Room Dining Manager must harmonize the culture, mission, values, and quality standards to ensure maximum potential is achieved. This person must create an exceptional climate of professional and personable service that ensures the long term engagement of employees, guests, and owners. In Room Dining Manager must project Hard Rock’s high standards of service and professional hospitality at all times to ensure guests are provided with an authentic experience that rocks.
Responsibilities
Manages to ensure compliance with all policies and procedures Oversee all aspects of the daily operation of the hotel’s Room Service operation Supervise all Room Service personnel Work with other F&B managers and keep them informed of F&B issues as they arise Organize all documentation for shift work on a daily basis including pre-shift reports, daily training topics, shift floor plan, requisitions for beverage, food and sundries and manage labor on a daily basis through the time management system. Ensure all staff are meeting all established standards of service through ongoing and recurrent training systems Monitor and test service skills of staff, retrain and reinforce all standards on food and quality and service details daily. Provide feedback and appraisals as necessary. Coordinate and monitor all phases of Loss Prevention in the Room Service operation. Ensure compliance with In Room dining SOP’s. Ensure the training of department heads and employees on SOP’s, report preparation and technical job tasks Ensure all staff are meeting all established standards of service. Monitor and maintain cleanliness of In-Room Dining areas and work areas Promotes positive Guest relations and resolves complaints Responsible for compliance with all regulatory requirements and maintains a clean, safe, hazard-free work environment within the area of responsibility This job description reflects the position’s essential functions; it does not encompass all of the tasks that may be assigned. Qualifications
Room Service experience REQUIRED Bachelor of Arts in Restaurant Management or related field and three (3) to five (5) years of restaurant supervisory experience or an equivalent combination of education and experience Ensures service is carried out in accordance with policies and procedures Hires all Room Service Team Members in accordance with policy and procedure Provides and/or secures training and review to ensure Team Members are following Guest service standards and completing their job responsibilities according to Company and department standards Meets profitability goals in the outlet Complies with all regulatory requirements within area of responsibility Promotes positive public/employee relations at all times Maintains a clean, safe, hazard-free work environment within area of responsibility. Performs all other related and compatible duties as assigned Knowledge/Skills/Abilities Experience working in a NYC Union environment or similar setting. Specifically, is both proficient in and working with the current edition of NYC CBA / IWA. SKILLS High energy with effective and influential people skills. Positive attitude and the desire to motivate others. Ability to prioritize and work on several projects simultaneously should pose a challenge without being overwhelming. Ability to comprehend and use technical or professional language, either written or spoken, to communicate complex ideas. Strong communication and listening skills and excellent speaking, reading, and writing ability. Ability to effectively present information in one-on-one and small group situations to customers, clients, and employees of the organization. Ability to perform complex quantitative calculations or reasoning. Ability to perform numerical operations using basic counting, adding, subtracting, multiplying or dividing. Strong command of software applications, especially Microsoft Office (Word, Excel, PowerPoint) and hotel-specific platforms (MICROS Opera, Sabre/SYNXIS, Delphi, SUN, etc.). Ability to effectively deal with internal and external customers and staff, some of whom will require high levels of patience, tact, and diplomacy. Fluency in English: additional languages preferred. PHYSICAL DEMANDS Ability to move throughout the business (standing, walking, kneeling, bending) for extended periods of time. Ability to make repeating movements of the arms, hands, and wrists. Ability to express or exchange ideas verbally and perceive sound by ear. Ability to obtain impressions through the eyes. Manual dexterity, hand-eye coordination, and ability to work with hand above shoulders. Ability to regularly move objects (lift, push, pull, balance, carry) up to 50 pounds / 25 kilograms. Ability to turn or twist body parts in a circular motion. Ability to tolerate exposure to heat, cold, chemicals, and loud/noisy environment. Ability to operate potentially hazardous equipment. About the company
Hard Rock International (HRI) is one of the most globally recognized companies with venues in 67 countries spanning 249 locations that include owned/licensed or managed Hotels, Casinos, Rock Shops, Live Performance Venues and Cafes.
#J-18808-Ljbffr
Manages to ensure compliance with all policies and procedures Oversee all aspects of the daily operation of the hotel’s Room Service operation Supervise all Room Service personnel Work with other F&B managers and keep them informed of F&B issues as they arise Organize all documentation for shift work on a daily basis including pre-shift reports, daily training topics, shift floor plan, requisitions for beverage, food and sundries and manage labor on a daily basis through the time management system. Ensure all staff are meeting all established standards of service through ongoing and recurrent training systems Monitor and test service skills of staff, retrain and reinforce all standards on food and quality and service details daily. Provide feedback and appraisals as necessary. Coordinate and monitor all phases of Loss Prevention in the Room Service operation. Ensure compliance with In Room dining SOP’s. Ensure the training of department heads and employees on SOP’s, report preparation and technical job tasks Ensure all staff are meeting all established standards of service. Monitor and maintain cleanliness of In-Room Dining areas and work areas Promotes positive Guest relations and resolves complaints Responsible for compliance with all regulatory requirements and maintains a clean, safe, hazard-free work environment within the area of responsibility This job description reflects the position’s essential functions; it does not encompass all of the tasks that may be assigned. Qualifications
Room Service experience REQUIRED Bachelor of Arts in Restaurant Management or related field and three (3) to five (5) years of restaurant supervisory experience or an equivalent combination of education and experience Ensures service is carried out in accordance with policies and procedures Hires all Room Service Team Members in accordance with policy and procedure Provides and/or secures training and review to ensure Team Members are following Guest service standards and completing their job responsibilities according to Company and department standards Meets profitability goals in the outlet Complies with all regulatory requirements within area of responsibility Promotes positive public/employee relations at all times Maintains a clean, safe, hazard-free work environment within area of responsibility. Performs all other related and compatible duties as assigned Knowledge/Skills/Abilities Experience working in a NYC Union environment or similar setting. Specifically, is both proficient in and working with the current edition of NYC CBA / IWA. SKILLS High energy with effective and influential people skills. Positive attitude and the desire to motivate others. Ability to prioritize and work on several projects simultaneously should pose a challenge without being overwhelming. Ability to comprehend and use technical or professional language, either written or spoken, to communicate complex ideas. Strong communication and listening skills and excellent speaking, reading, and writing ability. Ability to effectively present information in one-on-one and small group situations to customers, clients, and employees of the organization. Ability to perform complex quantitative calculations or reasoning. Ability to perform numerical operations using basic counting, adding, subtracting, multiplying or dividing. Strong command of software applications, especially Microsoft Office (Word, Excel, PowerPoint) and hotel-specific platforms (MICROS Opera, Sabre/SYNXIS, Delphi, SUN, etc.). Ability to effectively deal with internal and external customers and staff, some of whom will require high levels of patience, tact, and diplomacy. Fluency in English: additional languages preferred. PHYSICAL DEMANDS Ability to move throughout the business (standing, walking, kneeling, bending) for extended periods of time. Ability to make repeating movements of the arms, hands, and wrists. Ability to express or exchange ideas verbally and perceive sound by ear. Ability to obtain impressions through the eyes. Manual dexterity, hand-eye coordination, and ability to work with hand above shoulders. Ability to regularly move objects (lift, push, pull, balance, carry) up to 50 pounds / 25 kilograms. Ability to turn or twist body parts in a circular motion. Ability to tolerate exposure to heat, cold, chemicals, and loud/noisy environment. Ability to operate potentially hazardous equipment. About the company
Hard Rock International (HRI) is one of the most globally recognized companies with venues in 67 countries spanning 249 locations that include owned/licensed or managed Hotels, Casinos, Rock Shops, Live Performance Venues and Cafes.
#J-18808-Ljbffr