myGwork - LGBTQ+ Business Community
Full-Time Assistant Manager, Guest Experience | King Street
myGwork - LGBTQ+ Business Community, Charleston, South Carolina, United States, 29408
Join to apply for the
Full-Time Assistant Manager, Guest Experience | King Street
role at
myGwork - LGBTQ+ Business Community
2 days ago Be among the first 25 applicants
Join to apply for the
Full-Time Assistant Manager, Guest Experience | King Street
role at
myGwork - LGBTQ+ Business Community
This job is with lululemon, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly.
Description & Requirements Who We Are lululemon is an innovative performance apparel company for yoga, running, training, and other athletic pursuits. Setting the bar in technical fabrics and functional design, we create transformational products and experiences that support people in moving, growing, connecting, and being well. We focus on creating positive change to build a healthier, thriving future, emphasizing an equitable, inclusive, and growth-focused environment for our people.
Job Summary The Assistant Manager, Guest Experience is a key part of the store leadership team, responsible for ensuring a high-quality experience for both team members and guests daily. They lead from the floor, develop team members, foster a culture of belonging, and ensure outstanding guest service aligned with company values.
Core Responsibilities Leadership and People Management
Create an inclusive team environment that celebrates differences and promotes support, productivity, and fun.
Engage team members by clarifying how their roles support store and company success.
Implement and cascade the Store Manager's people vision.
Support hiring and building a diverse, skilled team.
Provide ongoing development, coaching, and performance feedback.
Manage performance issues and address employee concerns appropriately.
Guest Experience and Community
Lead and assess guest connection and product education, coaching team members accordingly.
Make in-the-moment decisions to maintain store efficiency and guest satisfaction.
Handle guest feedback and escalations to resolve issues and ensure a positive experience.
Operations, Product, and Strategy
Review business metrics to inform planning and strategy.
Maintain visual merchandising standards and store presentation.
Handle opening and closing procedures.
Follow safety policies and legal requirements.
Budget Responsibility
Manage aspects of the store's budget and labor hours.
People Management
Directly manage a subset of store employees as delegated by the Store Manager.
What We Look For
Commitment to inclusion and diversity.
Integrity and ethical behavior.
Leadership qualities and the ability to inspire others.
Exceptional guest experience skills.
Team-building capabilities.
Problem-solving and decision-making skills.
Strategic thinking aligned with company goals.
Ability to lead through change.
Effective communication skills.
Job Requirements Eligibility
Legal authorization to work in the store's country.
Reliable transportation for travel to the store.
Schedule/Availability
Variable schedule including mornings, afternoons, evenings, nights, weekends, and holidays.
Experience
At least 1 year of people management experience.
At least 1 year of leadership experience managing operations and projects.
Preferred Assets
High school diploma or GED; bachelor's degree preferred.
Retail or sales management experience.
Experience in recruiting, hiring, or training.
Work Context
Work environment includes bright lights and loud music.
Work involves teamwork and independent tasks.
May involve conflict resolution and guest issue management.
Requires moving around the store and occasional lifting up to 30 lbs.
Compensation & Benefits Base pay: $23.19 - $31.38/hour, plus bonus and benefits including health, dental, retirement, discounts, and more.
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Full-Time Assistant Manager, Guest Experience | King Street
role at
myGwork - LGBTQ+ Business Community
2 days ago Be among the first 25 applicants
Join to apply for the
Full-Time Assistant Manager, Guest Experience | King Street
role at
myGwork - LGBTQ+ Business Community
This job is with lululemon, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly.
Description & Requirements Who We Are lululemon is an innovative performance apparel company for yoga, running, training, and other athletic pursuits. Setting the bar in technical fabrics and functional design, we create transformational products and experiences that support people in moving, growing, connecting, and being well. We focus on creating positive change to build a healthier, thriving future, emphasizing an equitable, inclusive, and growth-focused environment for our people.
Job Summary The Assistant Manager, Guest Experience is a key part of the store leadership team, responsible for ensuring a high-quality experience for both team members and guests daily. They lead from the floor, develop team members, foster a culture of belonging, and ensure outstanding guest service aligned with company values.
Core Responsibilities Leadership and People Management
Create an inclusive team environment that celebrates differences and promotes support, productivity, and fun.
Engage team members by clarifying how their roles support store and company success.
Implement and cascade the Store Manager's people vision.
Support hiring and building a diverse, skilled team.
Provide ongoing development, coaching, and performance feedback.
Manage performance issues and address employee concerns appropriately.
Guest Experience and Community
Lead and assess guest connection and product education, coaching team members accordingly.
Make in-the-moment decisions to maintain store efficiency and guest satisfaction.
Handle guest feedback and escalations to resolve issues and ensure a positive experience.
Operations, Product, and Strategy
Review business metrics to inform planning and strategy.
Maintain visual merchandising standards and store presentation.
Handle opening and closing procedures.
Follow safety policies and legal requirements.
Budget Responsibility
Manage aspects of the store's budget and labor hours.
People Management
Directly manage a subset of store employees as delegated by the Store Manager.
What We Look For
Commitment to inclusion and diversity.
Integrity and ethical behavior.
Leadership qualities and the ability to inspire others.
Exceptional guest experience skills.
Team-building capabilities.
Problem-solving and decision-making skills.
Strategic thinking aligned with company goals.
Ability to lead through change.
Effective communication skills.
Job Requirements Eligibility
Legal authorization to work in the store's country.
Reliable transportation for travel to the store.
Schedule/Availability
Variable schedule including mornings, afternoons, evenings, nights, weekends, and holidays.
Experience
At least 1 year of people management experience.
At least 1 year of leadership experience managing operations and projects.
Preferred Assets
High school diploma or GED; bachelor's degree preferred.
Retail or sales management experience.
Experience in recruiting, hiring, or training.
Work Context
Work environment includes bright lights and loud music.
Work involves teamwork and independent tasks.
May involve conflict resolution and guest issue management.
Requires moving around the store and occasional lifting up to 30 lbs.
Compensation & Benefits Base pay: $23.19 - $31.38/hour, plus bonus and benefits including health, dental, retirement, discounts, and more.
#J-18808-Ljbffr