lululemon
Assistant Manager, Guest Experience | Charleston Area
lululemon, Charleston, South Carolina, United States, 29408
Overview
Assistant Manager, Guest Experience to join our teams across South Carolina, including Mt. Pleasant, Freshfields Village, and King Street stores. We’re hiring for both permanent and seasonal (4-month contract) roles. By applying to this posting, your application will be considered for all open positions across these locations. Job Summary
The Assistant Manager, Guest Experience role is an essential part of the store leadership team, ensuring our team members and guests receive a quality experience in our stores every day. Assistant Managers lead from the floor to build, manage, and develop team members, fostering a culture where people feel belonging and have opportunities to grow. They ensure the team delivers outstanding guest experience in line with company values and directives. Core Responsibilities
Leadership and People Management
Create and foster a respectful and inclusive team environment, welcoming and celebrating differences to ensure a supportive, productive, and fun experience for all team members. Engage team members by helping them understand how their work supports store success and lululemon as a whole. Implement the Store Manager’s People vision and cascade it to the team. Support Store Manager in hiring and building a strong, diverse team with varied experiences, backgrounds, and skills. Support ongoing learning and development through feedback, coaching, mentoring, and regular development check-ins. Lead performance management activities, including feedback, rewards, documentation, and addressing performance concerns. Address employee concerns or issues, and partner with internal support when appropriate. Guest Experience and Community
Lead an exceptional guest experience on the floor through guest connection, product education, and coaching to close any gaps. Provide floor leadership to ensure efficient operations and coverage. Resolve guest feedback and escalations, striving to “make it right” for guests. Operations, Product, and Strategy
Partner with other managers to review business data (e.g., P&L) to inform planning processes. Maintain product presentation and visual merchandising, including restock and minor changes as needed. Open and close the store according to procedures. Adhere to safety policies and ensure a safe work environment. Perform work in accordance with policies, procedures, and laws. Budget and People Management
Accountable for delegated aspects of the controllable budget and labor hours. Lead a subset of store employees as delegated by the Store Manager. What We Look For
Inclusion & Diversity: Creates and supports an inclusive environment. Integrity: Honest, fair, and ethical behavior. Leadership: Ability to lead, inspire, empower, and develop others. Guest Experience: Creates a high-caliber guest experience through the team. Team Building: Builds teams that maximize contributions and value diverse perspectives. Decision Making/Problem Solving: Uses logic to evaluate options and decide effectively. Strategic Thinking: Aligns with company vision and considers big-picture implications. Change Management Leadership: Guides others through change and uncertainty. Interactive Communication: Communicates clearly with others. Job Requirements
Eligibility
Must be legally authorized to work in the country where the store is located. Must be able to travel to assigned store with reliable transportation. Schedule/Availability
Varied schedule including early mornings, mornings, afternoons, evenings, late nights, overnights, weekends, and holidays. Experience
1 year of people management experience. 1 year of leadership experience in managing business operations, administration, and projects or processes. Education and Other Assets
Education: High school diploma or equivalent; Bachelor’s degree or equivalent (nice to have). Retail or sales management experience (nice to have). Recruiting, hiring, or training experience (nice to have). Work Context
Work in an environment with bright lights and loud music. Work as part of a team and independently. May involve managing conflicts or de-escalating guest issues. Move through a store to assist guests and fulfill duties; may sit for extended periods. Occasionally lift boxes up to 30 lbs. Compensation & Benefits
Base Pay Range: $23.19 - $31.38/hour, subject to location minimums. Total Target Base Pay Range: $28.99 - $39.23/hour. Target Bonus: 25%. Eligible for a competitive bonus program, subject to program requirements. Perks and benefits include extended health and dental, mental health plans, paid time off, retirement plan matching, employee discount, fitness and yoga classes, Parenthood top-up, development courses, mentorship programs, and leadership series. Some benefits may have eligibility requirements and may change at the company’s discretion. Seniority level
Mid-Senior level Employment type
Full-time Job function
Other Industries
Retail Note: Referrals increase interview chances. Get notified about new Assistant Customer Service Manager jobs in Charleston, SC.
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Assistant Manager, Guest Experience to join our teams across South Carolina, including Mt. Pleasant, Freshfields Village, and King Street stores. We’re hiring for both permanent and seasonal (4-month contract) roles. By applying to this posting, your application will be considered for all open positions across these locations. Job Summary
The Assistant Manager, Guest Experience role is an essential part of the store leadership team, ensuring our team members and guests receive a quality experience in our stores every day. Assistant Managers lead from the floor to build, manage, and develop team members, fostering a culture where people feel belonging and have opportunities to grow. They ensure the team delivers outstanding guest experience in line with company values and directives. Core Responsibilities
Leadership and People Management
Create and foster a respectful and inclusive team environment, welcoming and celebrating differences to ensure a supportive, productive, and fun experience for all team members. Engage team members by helping them understand how their work supports store success and lululemon as a whole. Implement the Store Manager’s People vision and cascade it to the team. Support Store Manager in hiring and building a strong, diverse team with varied experiences, backgrounds, and skills. Support ongoing learning and development through feedback, coaching, mentoring, and regular development check-ins. Lead performance management activities, including feedback, rewards, documentation, and addressing performance concerns. Address employee concerns or issues, and partner with internal support when appropriate. Guest Experience and Community
Lead an exceptional guest experience on the floor through guest connection, product education, and coaching to close any gaps. Provide floor leadership to ensure efficient operations and coverage. Resolve guest feedback and escalations, striving to “make it right” for guests. Operations, Product, and Strategy
Partner with other managers to review business data (e.g., P&L) to inform planning processes. Maintain product presentation and visual merchandising, including restock and minor changes as needed. Open and close the store according to procedures. Adhere to safety policies and ensure a safe work environment. Perform work in accordance with policies, procedures, and laws. Budget and People Management
Accountable for delegated aspects of the controllable budget and labor hours. Lead a subset of store employees as delegated by the Store Manager. What We Look For
Inclusion & Diversity: Creates and supports an inclusive environment. Integrity: Honest, fair, and ethical behavior. Leadership: Ability to lead, inspire, empower, and develop others. Guest Experience: Creates a high-caliber guest experience through the team. Team Building: Builds teams that maximize contributions and value diverse perspectives. Decision Making/Problem Solving: Uses logic to evaluate options and decide effectively. Strategic Thinking: Aligns with company vision and considers big-picture implications. Change Management Leadership: Guides others through change and uncertainty. Interactive Communication: Communicates clearly with others. Job Requirements
Eligibility
Must be legally authorized to work in the country where the store is located. Must be able to travel to assigned store with reliable transportation. Schedule/Availability
Varied schedule including early mornings, mornings, afternoons, evenings, late nights, overnights, weekends, and holidays. Experience
1 year of people management experience. 1 year of leadership experience in managing business operations, administration, and projects or processes. Education and Other Assets
Education: High school diploma or equivalent; Bachelor’s degree or equivalent (nice to have). Retail or sales management experience (nice to have). Recruiting, hiring, or training experience (nice to have). Work Context
Work in an environment with bright lights and loud music. Work as part of a team and independently. May involve managing conflicts or de-escalating guest issues. Move through a store to assist guests and fulfill duties; may sit for extended periods. Occasionally lift boxes up to 30 lbs. Compensation & Benefits
Base Pay Range: $23.19 - $31.38/hour, subject to location minimums. Total Target Base Pay Range: $28.99 - $39.23/hour. Target Bonus: 25%. Eligible for a competitive bonus program, subject to program requirements. Perks and benefits include extended health and dental, mental health plans, paid time off, retirement plan matching, employee discount, fitness and yoga classes, Parenthood top-up, development courses, mentorship programs, and leadership series. Some benefits may have eligibility requirements and may change at the company’s discretion. Seniority level
Mid-Senior level Employment type
Full-time Job function
Other Industries
Retail Note: Referrals increase interview chances. Get notified about new Assistant Customer Service Manager jobs in Charleston, SC.
#J-18808-Ljbffr