Gallagher
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Client Service Manager
role at
Gallagher
Indulge your passion for problem‑solving and embrace the thrill of addressing risk head‑on at Gallagher’s global brokerage team. Join a family of diverse minds, united by a relentless pursuit of excellence. As part of our team you will be the architect of protection, safeguarding businesses and empowering their ambitions. Together we will build a legacy of trust and triumph in the dynamic world of risk management.
Overview The Select Client Service Manager is accountable for delivering high quality and efficient service to external clients through the day‑to‑day account management of an assigned group of accounts that have moderately complex needs. This role directly contributes to key business outcomes such as client retention, client satisfaction, client growth, enhancing AJG’s value to our clients and prospects, achieving operating/margin targets and fostering a culture of performance and continuous improvement. As a Client Service Manager, you will successfully and profitably manage an assigned group of accounts.
How You’ll Make an Impact
Take a leadership role in the renewal process to ensure the best possible solutions are delivered to clients in a high quality and timely manner.
Secure existing business and drive the sale of additional services and lines of coverage.
Nurture relationships with your buyer in the client organization as well as with day‑to‑day client representatives.
Guide your team members in addressing a client’s risk management needs through consultative conversations.
Mentor Client Service team members through continuous learning, transparent feedback, and strong talent development.
Conduct periodic audits to ensure compliance standards and service levels are met.
Maintain accurate client and policy data and documents within the Gallagher system.
Use Gallagher’s technology to improve productivity and quality.
About You
Bachelor’s degree with 0+ years client service and/or claims management experience – OR – High School degree/GED with 3+ years client service and/or claims management experience.
P&C Producer’s License.
Proficiency in Microsoft Office.
Preferred
Previous insurance knowledge and experience managing client relationships.
Solid financial acumen.
Skills for Success
Develop professional relationships with internal and external partners.
Utilize your resilient and adaptable mentality in the face of shifting priorities.
Eagerness to collaborate with all Gallagher teams and employees!
Compensation and Benefits We offer a competitive and comprehensive compensation package. The base salary range represents the anticipated low end and high end of the range for this position. The actual compensation will be influenced by a wide range of factors including, but not limited to previous experience, education, pay market/geography, complexity or scope, specialized skill set, lines of business/practice area, supply/demand, and scheduled hours. On top of a competitive salary, great teams and exciting career opportunities, we also offer a wide range of benefits.
Medical/dental/vision plans, which start from day one!
Life and accident insurance
401(k) and Roth options
Tax‑advantaged accounts (HSA, FSA)
Educational expense reimbursement
Paid parental leave
Other Benefits
Digital mental health services (Talkspace)
Flexible work hours (availability varies by office and job function)
Training programs
Gallagher Thrive program – elevating your health through challenges, workshops and digital fitness programs for your overall wellbeing
Charitable matching gift program
And more…
Equal Employment Opportunity Statement
Gallagher believes that all persons are entitled to equal employment opportunity and prohibits any form of discrimination by its managers, employees, vendors or customers based on race, color, religion, creed, gender (including pregnancy status), sexual orientation, gender identity (which includes transgender and other gender non‑conforming individuals), gender expression, hair expression, marital status, parental status, age, national origin, ancestry, disability, medical condition, genetic information, veteran or military status, citizenship status, or any other characteristic protected (herein referred to as “protected characteristics”) by applicable federal, state, or local laws. Equal employment opportunity will be extended in all aspects of the employer‑employee relationship, including, but not limited to, recruitment, hiring, training, promotion, transfer, demotion, compensation, benefits, layoff, and termination. In addition, Gallagher will make reasonable accommodations to known physical or mental limitations of an otherwise qualified person with a disability, unless the accommodation would impose an undue hardship on the operation of our business.
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Client Service Manager
role at
Gallagher
Indulge your passion for problem‑solving and embrace the thrill of addressing risk head‑on at Gallagher’s global brokerage team. Join a family of diverse minds, united by a relentless pursuit of excellence. As part of our team you will be the architect of protection, safeguarding businesses and empowering their ambitions. Together we will build a legacy of trust and triumph in the dynamic world of risk management.
Overview The Select Client Service Manager is accountable for delivering high quality and efficient service to external clients through the day‑to‑day account management of an assigned group of accounts that have moderately complex needs. This role directly contributes to key business outcomes such as client retention, client satisfaction, client growth, enhancing AJG’s value to our clients and prospects, achieving operating/margin targets and fostering a culture of performance and continuous improvement. As a Client Service Manager, you will successfully and profitably manage an assigned group of accounts.
How You’ll Make an Impact
Take a leadership role in the renewal process to ensure the best possible solutions are delivered to clients in a high quality and timely manner.
Secure existing business and drive the sale of additional services and lines of coverage.
Nurture relationships with your buyer in the client organization as well as with day‑to‑day client representatives.
Guide your team members in addressing a client’s risk management needs through consultative conversations.
Mentor Client Service team members through continuous learning, transparent feedback, and strong talent development.
Conduct periodic audits to ensure compliance standards and service levels are met.
Maintain accurate client and policy data and documents within the Gallagher system.
Use Gallagher’s technology to improve productivity and quality.
About You
Bachelor’s degree with 0+ years client service and/or claims management experience – OR – High School degree/GED with 3+ years client service and/or claims management experience.
P&C Producer’s License.
Proficiency in Microsoft Office.
Preferred
Previous insurance knowledge and experience managing client relationships.
Solid financial acumen.
Skills for Success
Develop professional relationships with internal and external partners.
Utilize your resilient and adaptable mentality in the face of shifting priorities.
Eagerness to collaborate with all Gallagher teams and employees!
Compensation and Benefits We offer a competitive and comprehensive compensation package. The base salary range represents the anticipated low end and high end of the range for this position. The actual compensation will be influenced by a wide range of factors including, but not limited to previous experience, education, pay market/geography, complexity or scope, specialized skill set, lines of business/practice area, supply/demand, and scheduled hours. On top of a competitive salary, great teams and exciting career opportunities, we also offer a wide range of benefits.
Medical/dental/vision plans, which start from day one!
Life and accident insurance
401(k) and Roth options
Tax‑advantaged accounts (HSA, FSA)
Educational expense reimbursement
Paid parental leave
Other Benefits
Digital mental health services (Talkspace)
Flexible work hours (availability varies by office and job function)
Training programs
Gallagher Thrive program – elevating your health through challenges, workshops and digital fitness programs for your overall wellbeing
Charitable matching gift program
And more…
Equal Employment Opportunity Statement
Gallagher believes that all persons are entitled to equal employment opportunity and prohibits any form of discrimination by its managers, employees, vendors or customers based on race, color, religion, creed, gender (including pregnancy status), sexual orientation, gender identity (which includes transgender and other gender non‑conforming individuals), gender expression, hair expression, marital status, parental status, age, national origin, ancestry, disability, medical condition, genetic information, veteran or military status, citizenship status, or any other characteristic protected (herein referred to as “protected characteristics”) by applicable federal, state, or local laws. Equal employment opportunity will be extended in all aspects of the employer‑employee relationship, including, but not limited to, recruitment, hiring, training, promotion, transfer, demotion, compensation, benefits, layoff, and termination. In addition, Gallagher will make reasonable accommodations to known physical or mental limitations of an otherwise qualified person with a disability, unless the accommodation would impose an undue hardship on the operation of our business.
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