H&M
Overview
About the Role: As a Sales Advisor, you'll be responsible for providing excellent customer service, welcoming and guiding customers through your store to actively sell products and provide support and guidance. You'll use fashion and product knowledge to inform customers for the best experience. You will also work on garment refill and care, presentation, and contribute to a clean and tidy sales floor and back of house, collaborating with your store team to deliver an excellent customer experience. Responsibilities
A Day in the Life: Working at H&M means no two days are ever the same. A typical day will include the following responsibilities: Provide excellent customer service: welcoming and guiding customers through the store and omni experience where available, supporting them with direct customer service Engage with customers to provide excellent service Guide customers through fashion trends, stories and products in all areas of the store Promote and sell products to customers Actively promote the Customer Loyalty App (Hello Member) and in-store sustainability initiatives Represent the H&M brand positively during all customer interactions Support commercial or operational actions to reach sales targets with the store management team General Information
Fashion & Trend Awareness
Keep up-to-date with fashion scene, trends, tendencies, styles, brands, products, competitors and relevant influencers Use product and fashion knowledge to share relevant information with customers Team & Development
Retain and share service, fashion and store operations knowledge with colleagues Follow all procedures, routines and legal requirements in all areas of the store Give and receive feedback with colleagues to learn, develop and support each other Participate in onboarding, introduction processes and trainings relevant for the role and future development Retail Operations / Visual & Commercial Execution
Complete full garment cycle from unpacking and refill to steaming and ensure good garment care Operate fitting room and checkout areas according to best practice and processes Contribute to a clean and tidy sales floor and back of house (including stockrooms) Support garment presentation, execution and maintain attractive merchandise displays, clear trends and stories according to visual and commercial guidelines Ensure good stock levels with replenishment routines on the sales floor Maintain best practices for in-store omni services and in-store tech services/tools (Instore Care App, Click & Collect, Smart Store, etc.) Support opening and closing of the store Follow all health & safety guidelines and legal requirements applicable to role and responsibilities Qualifications
Who You Are As a Sales Advisor, you are passionate about fashion and everything we create in-store Motivated by delivering a great customer experience You should be communicative, creative and curious, motivated, flexible, decisive and action-oriented You should enjoy working in a collaborative and dynamic environment You have sales experience in a dynamic and collaborative environment that you can apply to your role Experience working with customer service in fashion, retail or other service-related industries Why Youll Love Working at H&M
We value diverse backgrounds and are inclusive in our practices We are a values-driven organization guided by our seven values Access to Colleague Resource Groups (CRGs) for community and networking Inclusive company where you can be yourself at work Access to a large global talent community supporting career growth Comprehensive benefits including health insurance, wellness and family support programs, retirement plan, paid leave and time off, and a community day to serve your local community Employee discount across H&M Group brands Additional Information
Job Status: Hourly, Non-Exempt EEOC Code: SLS Compensation: Sales Associates Pay Rate $14.25 per hour This job posting highlights the most critical responsibilities and requirements of the job and is not all-inclusive. There may be additional duties and responsibilities assigned for this job at the companys discretion. H&M may pay more or less than the posted range depending on candidate qualifications. This range may be modified in the future. We are committed to providing reasonable accommodations for applicants with disabilities. If you require assistance or accommodation during the application or interview process, please contact us at recruitment_support@hm.com. Choosing an alternative method will not affect your chances of being considered for the position. Benefits: We offer attractive benefits with development opportunities. Staff discount card usable on all H&M Group brands in stores and online. HIP and other local market benefits vary by country and employment type. Inclusion & Diversity: H&M Group is committed to inclusive, diverse and equitable workplaces. We strive for a fair recruitment process and ask you not to attach a cover letter to avoid bias. Company Description: H&M is a fashion brand offering the latest styles and inspiration with a sustainable approach to fashion and quality at the best price. H&M Fashion USA, Inc. - Maki Assessment Tool: We use an online assessment tool called Maki for skills-based selection in some stores. Completing the assessment is optional. If you choose to complete it, your score will be considered in the hiring process. For accommodations or alternatives, contact recruitment_support@hm.com.
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About the Role: As a Sales Advisor, you'll be responsible for providing excellent customer service, welcoming and guiding customers through your store to actively sell products and provide support and guidance. You'll use fashion and product knowledge to inform customers for the best experience. You will also work on garment refill and care, presentation, and contribute to a clean and tidy sales floor and back of house, collaborating with your store team to deliver an excellent customer experience. Responsibilities
A Day in the Life: Working at H&M means no two days are ever the same. A typical day will include the following responsibilities: Provide excellent customer service: welcoming and guiding customers through the store and omni experience where available, supporting them with direct customer service Engage with customers to provide excellent service Guide customers through fashion trends, stories and products in all areas of the store Promote and sell products to customers Actively promote the Customer Loyalty App (Hello Member) and in-store sustainability initiatives Represent the H&M brand positively during all customer interactions Support commercial or operational actions to reach sales targets with the store management team General Information
Fashion & Trend Awareness
Keep up-to-date with fashion scene, trends, tendencies, styles, brands, products, competitors and relevant influencers Use product and fashion knowledge to share relevant information with customers Team & Development
Retain and share service, fashion and store operations knowledge with colleagues Follow all procedures, routines and legal requirements in all areas of the store Give and receive feedback with colleagues to learn, develop and support each other Participate in onboarding, introduction processes and trainings relevant for the role and future development Retail Operations / Visual & Commercial Execution
Complete full garment cycle from unpacking and refill to steaming and ensure good garment care Operate fitting room and checkout areas according to best practice and processes Contribute to a clean and tidy sales floor and back of house (including stockrooms) Support garment presentation, execution and maintain attractive merchandise displays, clear trends and stories according to visual and commercial guidelines Ensure good stock levels with replenishment routines on the sales floor Maintain best practices for in-store omni services and in-store tech services/tools (Instore Care App, Click & Collect, Smart Store, etc.) Support opening and closing of the store Follow all health & safety guidelines and legal requirements applicable to role and responsibilities Qualifications
Who You Are As a Sales Advisor, you are passionate about fashion and everything we create in-store Motivated by delivering a great customer experience You should be communicative, creative and curious, motivated, flexible, decisive and action-oriented You should enjoy working in a collaborative and dynamic environment You have sales experience in a dynamic and collaborative environment that you can apply to your role Experience working with customer service in fashion, retail or other service-related industries Why Youll Love Working at H&M
We value diverse backgrounds and are inclusive in our practices We are a values-driven organization guided by our seven values Access to Colleague Resource Groups (CRGs) for community and networking Inclusive company where you can be yourself at work Access to a large global talent community supporting career growth Comprehensive benefits including health insurance, wellness and family support programs, retirement plan, paid leave and time off, and a community day to serve your local community Employee discount across H&M Group brands Additional Information
Job Status: Hourly, Non-Exempt EEOC Code: SLS Compensation: Sales Associates Pay Rate $14.25 per hour This job posting highlights the most critical responsibilities and requirements of the job and is not all-inclusive. There may be additional duties and responsibilities assigned for this job at the companys discretion. H&M may pay more or less than the posted range depending on candidate qualifications. This range may be modified in the future. We are committed to providing reasonable accommodations for applicants with disabilities. If you require assistance or accommodation during the application or interview process, please contact us at recruitment_support@hm.com. Choosing an alternative method will not affect your chances of being considered for the position. Benefits: We offer attractive benefits with development opportunities. Staff discount card usable on all H&M Group brands in stores and online. HIP and other local market benefits vary by country and employment type. Inclusion & Diversity: H&M Group is committed to inclusive, diverse and equitable workplaces. We strive for a fair recruitment process and ask you not to attach a cover letter to avoid bias. Company Description: H&M is a fashion brand offering the latest styles and inspiration with a sustainable approach to fashion and quality at the best price. H&M Fashion USA, Inc. - Maki Assessment Tool: We use an online assessment tool called Maki for skills-based selection in some stores. Completing the assessment is optional. If you choose to complete it, your score will be considered in the hiring process. For accommodations or alternatives, contact recruitment_support@hm.com.
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