H&M
Overview
Join to apply for the H&M Sales Advisor - Opry Mills role at H&M. About the Role: As a Sales Advisor, you'll provide excellent customer service, welcome and guide customers through the store to actively sell our products, and provide support and guidance. You’ll use fashion and product knowledge to give customers the information they need for the best experience. You’ll also help with garment refill & care, presentation, and maintain a clean and tidy sales floor and back of house, working closely with your store team to deliver an excellent customer experience. Day in the Life
Working at H&M means no two days are the same. A typical day includes responsibilities such as: Provide excellent customer service: welcoming and guiding customers and supporting them with direct assistance Engage with customers to deliver outstanding service Guide customers through fashion trends, stories, and products across all areas of the store Effectively promote and sell products Actively promote the Customer Loyalty App (Hello Member) and in-store sustainability initiatives Represent the H&M brand positively in all customer interactions Support with commercial or operational actions to reach sales targets with store management Responsibilities
Customer Sales & Profit: handle customer interactions across the OMNI experience where available Achieve sales targets in collaboration with store management Maintain good garment care, presentation, and merchandising standards Ensure clean and tidy sales floor and back of house areas, including stockrooms General Information
Fashion & Trend Awareness: stay up-to-date with fashion trends, styles, brands, products, competitors, and influencers Use product knowledge to share relevant information with customers Team & Development
Share service, fashion, and store operations knowledge with colleagues Follow procedures, routines, and legal requirements Give and receive feedback to support development Participate in onboarding, introductions, trainings, and role-relevant development opportunities Retail Operations/Visual & Commercial Execution
Manage garment cycles from unpacking to refilling, steaming, and care Operate fitting rooms and checkout areas per best practices Contribute to a clean and tidy sales floor and back of house Support with garment presentation and merchandise displays following visual & commercial guidelines Maintain stock levels with replenishment on the sales floor Adhere to in-store OMNI Services and tech tools (Instore Care App, Click & Collect, Smart Store, etc.) Support opening and closing of the store Follow all health & safety guidelines and applicable legal requirements Qualifications
Passionate about fashion and what is created in-store Motivated to provide a great customer experience Communicative, creative, curious, flexible, decisive, and action-oriented Enjoy working in a collaborative and dynamic environment Sales experience in a dynamic, collaborative environment Experience in customer service in fashion, retail, or related service industries Why You’ll Love Working at H&M
We value diverse backgrounds and strive for an inclusive workplace We are a values-driven organization guided by our seven values Access to Colleague Resource Groups for community and networking Inclusive culture where you can be yourself at work Global talent community with opportunities for growth Comprehensive benefits including health insurance, wellness, family support, retirement plans, paid leave, and a community day Employee discount across H&M Group brands Additional Information
Job Status: Hourly, Non-Exempt EEOC Code: SLS Compensation: Sales Associates Pay Rate $15.00 per hour We are committed to providing reasonable accommodations for applicants with disabilities. If you require assistance during the application process, contact recruitment_support@hm.com Benefits: Staff discount card for H&M Group brands, eligibility for HIP incentive program, and local market perks; availability may vary by country and employment type Note: This job posting highlights core responsibilities and requirements and is not all-inclusive. Additional duties may be assigned at the company's discretion. H&M uses an online assessment (Maki) for skills-based selection in some stores; completion is optional and may be considered as one factor in the decision process. For alternatives to the assessment or questions, contact recruitment_support@hm.com. We collect information in accordance with our Applicant Privacy Notice and Cookie Notice. We retain data as described in our Applicant Privacy Notice.
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Join to apply for the H&M Sales Advisor - Opry Mills role at H&M. About the Role: As a Sales Advisor, you'll provide excellent customer service, welcome and guide customers through the store to actively sell our products, and provide support and guidance. You’ll use fashion and product knowledge to give customers the information they need for the best experience. You’ll also help with garment refill & care, presentation, and maintain a clean and tidy sales floor and back of house, working closely with your store team to deliver an excellent customer experience. Day in the Life
Working at H&M means no two days are the same. A typical day includes responsibilities such as: Provide excellent customer service: welcoming and guiding customers and supporting them with direct assistance Engage with customers to deliver outstanding service Guide customers through fashion trends, stories, and products across all areas of the store Effectively promote and sell products Actively promote the Customer Loyalty App (Hello Member) and in-store sustainability initiatives Represent the H&M brand positively in all customer interactions Support with commercial or operational actions to reach sales targets with store management Responsibilities
Customer Sales & Profit: handle customer interactions across the OMNI experience where available Achieve sales targets in collaboration with store management Maintain good garment care, presentation, and merchandising standards Ensure clean and tidy sales floor and back of house areas, including stockrooms General Information
Fashion & Trend Awareness: stay up-to-date with fashion trends, styles, brands, products, competitors, and influencers Use product knowledge to share relevant information with customers Team & Development
Share service, fashion, and store operations knowledge with colleagues Follow procedures, routines, and legal requirements Give and receive feedback to support development Participate in onboarding, introductions, trainings, and role-relevant development opportunities Retail Operations/Visual & Commercial Execution
Manage garment cycles from unpacking to refilling, steaming, and care Operate fitting rooms and checkout areas per best practices Contribute to a clean and tidy sales floor and back of house Support with garment presentation and merchandise displays following visual & commercial guidelines Maintain stock levels with replenishment on the sales floor Adhere to in-store OMNI Services and tech tools (Instore Care App, Click & Collect, Smart Store, etc.) Support opening and closing of the store Follow all health & safety guidelines and applicable legal requirements Qualifications
Passionate about fashion and what is created in-store Motivated to provide a great customer experience Communicative, creative, curious, flexible, decisive, and action-oriented Enjoy working in a collaborative and dynamic environment Sales experience in a dynamic, collaborative environment Experience in customer service in fashion, retail, or related service industries Why You’ll Love Working at H&M
We value diverse backgrounds and strive for an inclusive workplace We are a values-driven organization guided by our seven values Access to Colleague Resource Groups for community and networking Inclusive culture where you can be yourself at work Global talent community with opportunities for growth Comprehensive benefits including health insurance, wellness, family support, retirement plans, paid leave, and a community day Employee discount across H&M Group brands Additional Information
Job Status: Hourly, Non-Exempt EEOC Code: SLS Compensation: Sales Associates Pay Rate $15.00 per hour We are committed to providing reasonable accommodations for applicants with disabilities. If you require assistance during the application process, contact recruitment_support@hm.com Benefits: Staff discount card for H&M Group brands, eligibility for HIP incentive program, and local market perks; availability may vary by country and employment type Note: This job posting highlights core responsibilities and requirements and is not all-inclusive. Additional duties may be assigned at the company's discretion. H&M uses an online assessment (Maki) for skills-based selection in some stores; completion is optional and may be considered as one factor in the decision process. For alternatives to the assessment or questions, contact recruitment_support@hm.com. We collect information in accordance with our Applicant Privacy Notice and Cookie Notice. We retain data as described in our Applicant Privacy Notice.
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