Under Armour
Overview
Lead Associate, Footwear PT at Under Armour. The Lead Associate, Footwear is responsible for the achievement of store footwear sales by providing the customer with an exceptional shopping experience. The Lead Associate, Footwear maximizes footwear sales by delivering efficient, friendly, and knowledgeable service and ensuring the store is neat, clean, and well-presented at all times.
Job Highlights Hourly range: $15.75 - $17.73 per hour
Responsibilities
Provide an exceptional customer service experience that is unique to Under Armour
Bring out the best in each customer by suggesting the right footwear based on their needs
Coach fellow teammates on footwear products and best-selling practices
Stock, straighten and clean the store
Assist in fulfilling omnichannel orders
Minimum Qualifications
At least 18 years old
1-year previous retail experience
Available to work a flexible schedule
Comfortable with or willing to learn technology (such as computers, hand-held and mobile devices)
Strong communication skills
Ability to perform essential functions of the role
Preferred Qualifications
Previous experience selling footwear in a retail environment
Perks & Benefits
Generous teammate discount
Opportunities to participate in special contests with prizes
Work-Life Assistance Program to support health, personal, family or work-related challenges
High-energy environment and teamwork
Opportunities for professional development and advancement
Purpose of Role The Lead Associate, Footwear supports the achievement of store sales and KPI targets by modeling brand values, leveraging product knowledge, and selling skills to provide Athletes a unique experience when visiting Under Armour. The Lead Associate, Footwear uses product knowledge and operational experience to support other teammates.
Your Impact Sales & Omni
Complete omni-channel requests for athletes in line with Under Armour’s policies and procedures where applicable
Coaching and training fellow teammates on footwear technology and selling practices
Promote core & seasonal products to athletes by incorporating knowledge into selling process
Brand Image & Athlete Experience
Model the Under Armour service culture and exceed customer expectations
Provide an athlete experience unique to Under Armour
Aid Athletes according to UA service model, communicate brand values, and identify sales opportunities
Familiar with UA Brand stories communicated during training sessions
Retail Operations
Provide feedback on store operations to the Store Leadership
Maintain merchandising standards and support execution of floorsets
Operate within UA policies and procedures, communicating risk to Store Leadership when necessary
Perform operational and cash processes in line with company guidelines and training
Adhere to Under Armour’s dress code and attendance policies
Assist as needed in operations; cash desk/ticketing/merchandising/stock replenishment
Team Collaboration / Self Growth
Collaborate with teammates to meet or exceed store goals
Actively listen to feedback from leadership to grow as a teammate
Qualifications
Basic numeracy and literacy
Active listening & communication skills
Fluency in local language
Proficient in use of computers and other technology
Ability to establish interpersonal relationships
Collaborate in a team environment
Ability to perform tasks in a fast-paced and deadline-oriented environment
Basic understanding of business acumen
Demonstrated critical thinking to solve routine problems
Basic prioritizing & planning skills
Requirements
One year experience of working in a sports/apparel & footwear retail environment
High School education or equivalent
Availability to work a flexible schedule, including holidays, nights, and weekends
Physical Requirements
Ability to handle or relocate products up to 25 lbs/12kgs
Able to stand and move about for extended periods of time with short breaks to handle products
Ability to access all areas of the store, including the selling floor, stock and register area
Reasonable accommodations may be made to assist in performing the essential responsibilities
Equal Opportunity Our Commitment to Equal Opportunity: Under Armour provides an environment of mutual respect with equal employment opportunities available to all applicants and teammates without regard to race, color, religion or belief, sex, pregnancy, nationality, age, disability, marital status, sexual orientation, gender identity, gender expression, genetic information, military/veteran status, family or paternal status and any other characteristic protected by law. If a reasonable accommodation is needed to participate in the job application or interview process, please contact our Human Resources team via candidateaccommodations@underarmour.com.
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Job Highlights Hourly range: $15.75 - $17.73 per hour
Responsibilities
Provide an exceptional customer service experience that is unique to Under Armour
Bring out the best in each customer by suggesting the right footwear based on their needs
Coach fellow teammates on footwear products and best-selling practices
Stock, straighten and clean the store
Assist in fulfilling omnichannel orders
Minimum Qualifications
At least 18 years old
1-year previous retail experience
Available to work a flexible schedule
Comfortable with or willing to learn technology (such as computers, hand-held and mobile devices)
Strong communication skills
Ability to perform essential functions of the role
Preferred Qualifications
Previous experience selling footwear in a retail environment
Perks & Benefits
Generous teammate discount
Opportunities to participate in special contests with prizes
Work-Life Assistance Program to support health, personal, family or work-related challenges
High-energy environment and teamwork
Opportunities for professional development and advancement
Purpose of Role The Lead Associate, Footwear supports the achievement of store sales and KPI targets by modeling brand values, leveraging product knowledge, and selling skills to provide Athletes a unique experience when visiting Under Armour. The Lead Associate, Footwear uses product knowledge and operational experience to support other teammates.
Your Impact Sales & Omni
Complete omni-channel requests for athletes in line with Under Armour’s policies and procedures where applicable
Coaching and training fellow teammates on footwear technology and selling practices
Promote core & seasonal products to athletes by incorporating knowledge into selling process
Brand Image & Athlete Experience
Model the Under Armour service culture and exceed customer expectations
Provide an athlete experience unique to Under Armour
Aid Athletes according to UA service model, communicate brand values, and identify sales opportunities
Familiar with UA Brand stories communicated during training sessions
Retail Operations
Provide feedback on store operations to the Store Leadership
Maintain merchandising standards and support execution of floorsets
Operate within UA policies and procedures, communicating risk to Store Leadership when necessary
Perform operational and cash processes in line with company guidelines and training
Adhere to Under Armour’s dress code and attendance policies
Assist as needed in operations; cash desk/ticketing/merchandising/stock replenishment
Team Collaboration / Self Growth
Collaborate with teammates to meet or exceed store goals
Actively listen to feedback from leadership to grow as a teammate
Qualifications
Basic numeracy and literacy
Active listening & communication skills
Fluency in local language
Proficient in use of computers and other technology
Ability to establish interpersonal relationships
Collaborate in a team environment
Ability to perform tasks in a fast-paced and deadline-oriented environment
Basic understanding of business acumen
Demonstrated critical thinking to solve routine problems
Basic prioritizing & planning skills
Requirements
One year experience of working in a sports/apparel & footwear retail environment
High School education or equivalent
Availability to work a flexible schedule, including holidays, nights, and weekends
Physical Requirements
Ability to handle or relocate products up to 25 lbs/12kgs
Able to stand and move about for extended periods of time with short breaks to handle products
Ability to access all areas of the store, including the selling floor, stock and register area
Reasonable accommodations may be made to assist in performing the essential responsibilities
Equal Opportunity Our Commitment to Equal Opportunity: Under Armour provides an environment of mutual respect with equal employment opportunities available to all applicants and teammates without regard to race, color, religion or belief, sex, pregnancy, nationality, age, disability, marital status, sexual orientation, gender identity, gender expression, genetic information, military/veteran status, family or paternal status and any other characteristic protected by law. If a reasonable accommodation is needed to participate in the job application or interview process, please contact our Human Resources team via candidateaccommodations@underarmour.com.
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