Biltmore Hotel
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Retail Clerk
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Biltmore Hotel Overview
Assist guests in selecting and purchasing merchandise in the Retail Shops while maintaining the aesthetic quality of the stores and acting as a main point of contact for guests upon entry to the hotel. This position requires consistent adherence to policies and procedures of the department as outlined in the Biltmore Standard Operating Procedures (BSOP’S). Responsibilities
Drive revenues in accordance with budget objectives through product knowledge, professional expertise, and exceptional guest service standards. Open and close The Signature Shop and Peacock and Finch punctually and autonomously. Process both cash and credit card transactions on the hotel’s POS system. Maintain an accurate bank count at all times. Be knowledgeable of all outlets of the hotel to serve as a Biltmore ambassador to all guests. Clean and maintain the retail shops and storage. Restock inventory and fulfill assigned cycle counts. Price and display incoming merchandise Be a positive example of the hotel’s brand and luxury standards at all times Requirements
Education : High School Diploma required Experience : Minimum of one year Retail and/or Luxury Hospitality experience required Skills : Speak, read, write and understand the English language Upsell merchandise Compute accurate mathematical calculations Provide legible communication and directions Perform job functions with attention to detail, speed and accuracy Prioritize and organize Think clearly, remain calm and resolve problems using sound judgment Follow directions thoroughly Understand guest’s service needs Work cohesively with co-workers as part of a team Work with minimal supervision Maintain confidentiality of guest information and pertinent resort data Use a computer keyboard and possess basic typing skills Possess moderate to advanced computer skills Work in a dynamic and constantly changing environment Adept to multitasking Physical Demands
Must be able to move, lift, carry, push, pull, and place objects weighing less than or equal to 20 pounds Stand, sit, or walk for an extended period of time or for an entire work shift Reach overhead and below the knees, including bending, twisting, pulling, and stooping Use, carry, and operate all necessary office equipment using finger dexterity Communicate with employees, managers, subordinates and guests through verbal communication, hearing ability, and visual acuity Visually look at a computer for extended periods of time Adapt to moderate temperatures in the hotel as thermostat is controlled by hotel environmental systems Grooming
All employees must maintain a neat, clean and well-groomed appearance per Biltmore Hotel standards. Standard Specifications
Requirements are representative of minimum levels of knowledge, skills and/or abilities. To perform this job successfully, the incumbent will possess the abilities or aptitudes to perform each duty proficiently. Some requirements may exclude individuals who pose a direct threat or significant risk to the health and safety of themselves, other employees or guests. This job description is not an exclusive or exhaustive list of all job functions that an employee in this position may be asked to perform from time to time. This job description reflects the job content at the time of writing and will be subject to periodic change in light of changing operational and environmental requirements. Such changes will be discussed with the job holder and the job description amended accordingly. This job description in no way states or implies that these are the only duties to be performed by the employee occupying this position. Employees will be required to perform any other job-related duties assigned by their supervisor. Seniority level
Entry level Employment type
Full-time Job function
Sales and Business Development Industries
Hospitality
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Retail Clerk
role at
Biltmore Hotel Overview
Assist guests in selecting and purchasing merchandise in the Retail Shops while maintaining the aesthetic quality of the stores and acting as a main point of contact for guests upon entry to the hotel. This position requires consistent adherence to policies and procedures of the department as outlined in the Biltmore Standard Operating Procedures (BSOP’S). Responsibilities
Drive revenues in accordance with budget objectives through product knowledge, professional expertise, and exceptional guest service standards. Open and close The Signature Shop and Peacock and Finch punctually and autonomously. Process both cash and credit card transactions on the hotel’s POS system. Maintain an accurate bank count at all times. Be knowledgeable of all outlets of the hotel to serve as a Biltmore ambassador to all guests. Clean and maintain the retail shops and storage. Restock inventory and fulfill assigned cycle counts. Price and display incoming merchandise Be a positive example of the hotel’s brand and luxury standards at all times Requirements
Education : High School Diploma required Experience : Minimum of one year Retail and/or Luxury Hospitality experience required Skills : Speak, read, write and understand the English language Upsell merchandise Compute accurate mathematical calculations Provide legible communication and directions Perform job functions with attention to detail, speed and accuracy Prioritize and organize Think clearly, remain calm and resolve problems using sound judgment Follow directions thoroughly Understand guest’s service needs Work cohesively with co-workers as part of a team Work with minimal supervision Maintain confidentiality of guest information and pertinent resort data Use a computer keyboard and possess basic typing skills Possess moderate to advanced computer skills Work in a dynamic and constantly changing environment Adept to multitasking Physical Demands
Must be able to move, lift, carry, push, pull, and place objects weighing less than or equal to 20 pounds Stand, sit, or walk for an extended period of time or for an entire work shift Reach overhead and below the knees, including bending, twisting, pulling, and stooping Use, carry, and operate all necessary office equipment using finger dexterity Communicate with employees, managers, subordinates and guests through verbal communication, hearing ability, and visual acuity Visually look at a computer for extended periods of time Adapt to moderate temperatures in the hotel as thermostat is controlled by hotel environmental systems Grooming
All employees must maintain a neat, clean and well-groomed appearance per Biltmore Hotel standards. Standard Specifications
Requirements are representative of minimum levels of knowledge, skills and/or abilities. To perform this job successfully, the incumbent will possess the abilities or aptitudes to perform each duty proficiently. Some requirements may exclude individuals who pose a direct threat or significant risk to the health and safety of themselves, other employees or guests. This job description is not an exclusive or exhaustive list of all job functions that an employee in this position may be asked to perform from time to time. This job description reflects the job content at the time of writing and will be subject to periodic change in light of changing operational and environmental requirements. Such changes will be discussed with the job holder and the job description amended accordingly. This job description in no way states or implies that these are the only duties to be performed by the employee occupying this position. Employees will be required to perform any other job-related duties assigned by their supervisor. Seniority level
Entry level Employment type
Full-time Job function
Sales and Business Development Industries
Hospitality
#J-18808-Ljbffr