Keystone Technologies
Inside Sales Support Associate (Remote)
Keystone Technologies, Toledo, Ohio, United States, 43614
Position Requirements
Permanent remote. Willing to work EST. Requires travel to Lansdale, PA for first week onboarding.
About Keystone Technologies Founded in 1945, Keystone Technology is a third‑generation, family‑owned business headquartered in the Greater Philadelphia area. A national leader in the commercial and industrial lighting industry, Keystone reaches customers across the U.S. with its mission of “Light Made Easy.”
Core Values
Wow Customers: Every interaction is an opportunity to show how much we care and appreciate all our customers, internal and external, so we create unique experiences that go above and beyond their expectations.
Grow Passionately: We embrace growth through creativity, curiosity, and an eagerness to learn. Our work isn’t just about achieving more; it’s about evolving personally and professionally, transforming at every opportunity.
Do Right: It’s not just good ethics to do the right thing; it’s good business. We uphold the highest integrity, and we do the right thing even when it’s hard. Why? Because trust is our most important currency.
Value People: We come from a range of backgrounds, affiliations, and experiences. We honor everybody’s story and build lifelong relationships, whether with colleagues, customers, or partners, because to reach our fullest potential means empowering people to thrive.
Challenge Convention: We refuse to blindly accept the status quo. With agility, courage, and tenacity, we continuously improve — asking tough questions, looking beyond surfaces, and not stopping to rest on our accomplishments.
The Opportunity The Inside Sales Support Associate works closely with the Distributor Sales Team to drive sales and maintain crucial relationships with the internal team, external sales representatives, and customers. This position safeguards the customer experience and promotes Keystone’s “Light Made Easy” promise.
Your Impact
Sales analysis: analyze customer sales data to identify sales trends and opportunities with management.
Outbound Phone Sales: initiate sales opportunities with both existing customers and new customers via outbound cold calling and inbound calls.
Price Quoting Management: manage new price requests and work within CRM software to maintain clean records of all customer information and pricing.
Serve as liaison between our Sales Agencies, Distributors & Territory Managers.
Answer questions via email or phone regarding existing orders in a timely manner.
Follow up on sample requests and new quotes in a timely manner consistent with Keystone policies.
Check availability on orders and stock and communicate to customers and internal stakeholders in a timely manner.
Cross‑reference other manufacturers’ part numbers to Keystone products, ensuring accurate product matching while supporting customers and the sales team with equivalent solutions.
What You Bring
Bachelor’s in Business Administration or related field preferred.
Lighting industry experience and product knowledge required.
1-2 years of sales experience in a similar inside sales role.
Outstanding customer service skills with attention to rapid responses, clarity in communications, and a strong drive to exceed customer expectations.
Proficiency in Microsoft Office, specifically Outlook, Teams, and Excel.
Experience with CRM software and Prophet 21 preferred.
Strong analytical and problem‑solving skills.
Demonstrated exceptional organizational skills and attention to detail.
Ability to perform time‑sensitive work in a fast‑paced environment.
Comfortable with phone interaction with very good verbal communication skills.
Work well independently or on a team.
Demonstrate an unwavering belief in and commitment to the company’s Core Values, consistently aligning actions, decisions, and collaboration with them.
Referrals increase your chances of interviewing at Keystone Technologies by 2x.
Remote.
#J-18808-Ljbffr
About Keystone Technologies Founded in 1945, Keystone Technology is a third‑generation, family‑owned business headquartered in the Greater Philadelphia area. A national leader in the commercial and industrial lighting industry, Keystone reaches customers across the U.S. with its mission of “Light Made Easy.”
Core Values
Wow Customers: Every interaction is an opportunity to show how much we care and appreciate all our customers, internal and external, so we create unique experiences that go above and beyond their expectations.
Grow Passionately: We embrace growth through creativity, curiosity, and an eagerness to learn. Our work isn’t just about achieving more; it’s about evolving personally and professionally, transforming at every opportunity.
Do Right: It’s not just good ethics to do the right thing; it’s good business. We uphold the highest integrity, and we do the right thing even when it’s hard. Why? Because trust is our most important currency.
Value People: We come from a range of backgrounds, affiliations, and experiences. We honor everybody’s story and build lifelong relationships, whether with colleagues, customers, or partners, because to reach our fullest potential means empowering people to thrive.
Challenge Convention: We refuse to blindly accept the status quo. With agility, courage, and tenacity, we continuously improve — asking tough questions, looking beyond surfaces, and not stopping to rest on our accomplishments.
The Opportunity The Inside Sales Support Associate works closely with the Distributor Sales Team to drive sales and maintain crucial relationships with the internal team, external sales representatives, and customers. This position safeguards the customer experience and promotes Keystone’s “Light Made Easy” promise.
Your Impact
Sales analysis: analyze customer sales data to identify sales trends and opportunities with management.
Outbound Phone Sales: initiate sales opportunities with both existing customers and new customers via outbound cold calling and inbound calls.
Price Quoting Management: manage new price requests and work within CRM software to maintain clean records of all customer information and pricing.
Serve as liaison between our Sales Agencies, Distributors & Territory Managers.
Answer questions via email or phone regarding existing orders in a timely manner.
Follow up on sample requests and new quotes in a timely manner consistent with Keystone policies.
Check availability on orders and stock and communicate to customers and internal stakeholders in a timely manner.
Cross‑reference other manufacturers’ part numbers to Keystone products, ensuring accurate product matching while supporting customers and the sales team with equivalent solutions.
What You Bring
Bachelor’s in Business Administration or related field preferred.
Lighting industry experience and product knowledge required.
1-2 years of sales experience in a similar inside sales role.
Outstanding customer service skills with attention to rapid responses, clarity in communications, and a strong drive to exceed customer expectations.
Proficiency in Microsoft Office, specifically Outlook, Teams, and Excel.
Experience with CRM software and Prophet 21 preferred.
Strong analytical and problem‑solving skills.
Demonstrated exceptional organizational skills and attention to detail.
Ability to perform time‑sensitive work in a fast‑paced environment.
Comfortable with phone interaction with very good verbal communication skills.
Work well independently or on a team.
Demonstrate an unwavering belief in and commitment to the company’s Core Values, consistently aligning actions, decisions, and collaboration with them.
Referrals increase your chances of interviewing at Keystone Technologies by 2x.
Remote.
#J-18808-Ljbffr