Keystone Technologies
Inside Sales Support Associate (Remote) – Keystone Technologies
About Keystone Technologies Founded in 1945, Keystone Technologies is a third-generation, family-owned business headquartered in the Greater Philadelphia area. A national leader in the commercial and industrial lighting industry, Keystone reaches customers across the U.S. with its mission of “Light Made Easy.”
Core Values Wow Customers: Every interaction is an opportunity to show how much we care and appreciate all our customers, internal and external.
Grow Passionately: We embrace growth through creativity, curiosity, and an eagerness to learn.
Do Right: It’s not just good ethics to do the right thing; it’s good business.
Value People: We honor everybody’s story and build lifelong relationships, whether with colleagues, customers, or partners.
Challenge Convention: We refuse to blindly accept the status quo.
Benefits Medical, dental, vision, voluntary life insurance, employer-paid group life insurance, short-term disability, a 401k plan with company match, paid time off, and philanthropic opportunities.
Location This is a permanent remote position. Must be willing to work Eastern Standard Time (EST). Please note this position would require travel to the Headquarters location (Lansdale, PA) for onboarding and training during the first week. Do not apply unless you can travel to Headquarters during the first week of employment.
Your Impact Sales analysis: analyze customer sales data to identify sales trends and opportunities with management.
Outbound phone sales: initiate sales opportunities with both existing customers and new customers via outbound cold calling and inbound calls.
Price quoting management: manage new price requests and work within CRM to maintain clean records of all customer information and pricing.
Liaison between Sales Agencies, Distributors & Territory Managers.
Answer questions via email or phone regarding existing orders in a timely manner.
Follow up on sample requests and new quotes in a timely manner consistent with Keystone policies.
Check availability on orders and stock and communicate to customers and internal stakeholders in a timely manner.
Cross-reference other manufacturers’ part numbers to Keystone products, ensuring accurate product matching while supporting customers and sales team with equivalent solutions.
What You Bring Bachelor’s in Business Administration or related field preferred.
Lighting industry experience and product knowledge required.
1-2 years of sales experience in a similar inside sales role.
Outstanding customer service skills with attention to rapid responses, clarity in communications and a strong drive to exceed customer expectations.
Proficiency in Microsoft Office, specifically Outlook, Teams & Excel.
Experience with CRM software and Prophet 21 preferred.
Strong analytical and problem‑solving skills.
Demonstrated exceptional organization skills and attention to detail.
Ability to perform time‑sensitive work in a fast‑paced environment.
Comfortable with phone interaction with very good verbal communication skills.
Work well independently or on a team.
Demonstrate an unwavering belief in and commitment to Keystone’s Core Values, consistently aligning actions, decisions, and collaboration with them.
Additional We do not accept unsolicited resumes from recruiters or employment agencies.
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About Keystone Technologies Founded in 1945, Keystone Technologies is a third-generation, family-owned business headquartered in the Greater Philadelphia area. A national leader in the commercial and industrial lighting industry, Keystone reaches customers across the U.S. with its mission of “Light Made Easy.”
Core Values Wow Customers: Every interaction is an opportunity to show how much we care and appreciate all our customers, internal and external.
Grow Passionately: We embrace growth through creativity, curiosity, and an eagerness to learn.
Do Right: It’s not just good ethics to do the right thing; it’s good business.
Value People: We honor everybody’s story and build lifelong relationships, whether with colleagues, customers, or partners.
Challenge Convention: We refuse to blindly accept the status quo.
Benefits Medical, dental, vision, voluntary life insurance, employer-paid group life insurance, short-term disability, a 401k plan with company match, paid time off, and philanthropic opportunities.
Location This is a permanent remote position. Must be willing to work Eastern Standard Time (EST). Please note this position would require travel to the Headquarters location (Lansdale, PA) for onboarding and training during the first week. Do not apply unless you can travel to Headquarters during the first week of employment.
Your Impact Sales analysis: analyze customer sales data to identify sales trends and opportunities with management.
Outbound phone sales: initiate sales opportunities with both existing customers and new customers via outbound cold calling and inbound calls.
Price quoting management: manage new price requests and work within CRM to maintain clean records of all customer information and pricing.
Liaison between Sales Agencies, Distributors & Territory Managers.
Answer questions via email or phone regarding existing orders in a timely manner.
Follow up on sample requests and new quotes in a timely manner consistent with Keystone policies.
Check availability on orders and stock and communicate to customers and internal stakeholders in a timely manner.
Cross-reference other manufacturers’ part numbers to Keystone products, ensuring accurate product matching while supporting customers and sales team with equivalent solutions.
What You Bring Bachelor’s in Business Administration or related field preferred.
Lighting industry experience and product knowledge required.
1-2 years of sales experience in a similar inside sales role.
Outstanding customer service skills with attention to rapid responses, clarity in communications and a strong drive to exceed customer expectations.
Proficiency in Microsoft Office, specifically Outlook, Teams & Excel.
Experience with CRM software and Prophet 21 preferred.
Strong analytical and problem‑solving skills.
Demonstrated exceptional organization skills and attention to detail.
Ability to perform time‑sensitive work in a fast‑paced environment.
Comfortable with phone interaction with very good verbal communication skills.
Work well independently or on a team.
Demonstrate an unwavering belief in and commitment to Keystone’s Core Values, consistently aligning actions, decisions, and collaboration with them.
Additional We do not accept unsolicited resumes from recruiters or employment agencies.
#J-18808-Ljbffr