H&M
About the Role
As a Sales Advisor, you'll be responsible for providing excellent customer service, welcoming and guiding customers through your store to actively sell our products and provide customers with support and guidance. You’ll use your fashion and product knowledge to provide customers with all the relevant information they need for the best experience. You’ll also work on garment refill and care, presentation and contribute to a clean and tidy sales floor and back of house, working closely with the rest of your store team to deliver an excellent customer experience. A Day in the Life
Working at H&M means no two days are ever the same, but a typical day will include the following responsibilities: Provide excellent customer service: welcoming and guiding customers through the store and omni-channel experiences where available, supporting direct customer service Engage with customers to provide excellent service Guide customers through fashion trends, stories and products in all areas of the store Effectively promote and sell our products Actively promote our Customer Loyalty App (Hello Member) and in-store sustainability initiatives Represent the H&M brand positively during all customer interactions Support with commercial or operational actions to reach sales targets with store management Fashion & Trend Awareness
Keep up-to-date with fashion scene, trends, styles, brands, products, competitors and relevant influencers Use product and fashion knowledge to share relevant information with customers Team & Development
Retain and share service, fashion and store operations knowledge with colleagues Follow all procedures, routines and legal requirements in all areas of the store Give and receive feedback with colleagues to learn, develop and support each other Participate in onboarding, introductions and trainings relevant for the role and future development Retail Operations / Visual & Commercial Execution
Complete full garment cycle from unpacking and refill to steaming and ensure good garment care Operate fitting room and checkout areas according to best practices Contribute to a clean and tidy sales floor and back of house (including stockrooms) Support garment presentation, execution and maintain attractive merchandise displays, clear trends and stories according to visual and commercial guidelines Ensure good stock levels with replenishment routines on the sales floor Maintain in-store omni-service and tech services/tools (Instore Care App, Click & Collect, Smart Store, etc.) Support opening and closing of the store Follow all health and safety guidelines and legal requirements applicable to the role Qualifications
As a Sales Advisor, you’ll be passionate about fashion and everything we create in-store Motivated by giving customers a great experience You should be communicative, creative, curious, motivated, flexible, decisive, and action-oriented Enjoy working in a collaborative and dynamic environment Have sales experience in a dynamic, collaborative environment applicable to the role Experience working with customer service in fashion, retail or other service-related industries Why You’ll Love Working at H&M
We value diverse backgrounds and strive for inclusive, diverse and equitable workplaces We are a values-driven organization guided by our seven values Access to Colleague Resource Groups (CRGs) for community and networking opportunities Inclusive culture where you can be yourself at work Access to a large global talent community with opportunities for growth Comprehensive benefits including health insurance, wellness and family support programs, a company match retirement plan, paid leave and time off, including a community day to serve your local community Employee discount across H&M Group brands Additional Information
Job Status: Hourly, Non-Exempt EEOC Code: SLS Compensation: Sales Associates Pay Rate $13.00 per hour This job posting highlights the most critical responsibilities and requirements of the job and is not all-inclusive. There may be additional duties and responsibilities assigned at the company’s discretion. H&M is committed to reasonable accommodations for applicants with disabilities. If you require assistance or accommodation during the application or interview process, please contact recruitment_support@hm.com. We may collect information during the process as described in our Applicant Privacy Notice. For more information about our privacy notice and cookie practices, please refer to our notices and policies. Benefits & Inclusion
Staff discount card usable on all H&M Group brands in stores and online Participation in the H&M Incentive Program (HIP) and other local market benefits Inclusion & Diversity: diverse recruitment process and encouragement to apply without bias
#J-18808-Ljbffr
As a Sales Advisor, you'll be responsible for providing excellent customer service, welcoming and guiding customers through your store to actively sell our products and provide customers with support and guidance. You’ll use your fashion and product knowledge to provide customers with all the relevant information they need for the best experience. You’ll also work on garment refill and care, presentation and contribute to a clean and tidy sales floor and back of house, working closely with the rest of your store team to deliver an excellent customer experience. A Day in the Life
Working at H&M means no two days are ever the same, but a typical day will include the following responsibilities: Provide excellent customer service: welcoming and guiding customers through the store and omni-channel experiences where available, supporting direct customer service Engage with customers to provide excellent service Guide customers through fashion trends, stories and products in all areas of the store Effectively promote and sell our products Actively promote our Customer Loyalty App (Hello Member) and in-store sustainability initiatives Represent the H&M brand positively during all customer interactions Support with commercial or operational actions to reach sales targets with store management Fashion & Trend Awareness
Keep up-to-date with fashion scene, trends, styles, brands, products, competitors and relevant influencers Use product and fashion knowledge to share relevant information with customers Team & Development
Retain and share service, fashion and store operations knowledge with colleagues Follow all procedures, routines and legal requirements in all areas of the store Give and receive feedback with colleagues to learn, develop and support each other Participate in onboarding, introductions and trainings relevant for the role and future development Retail Operations / Visual & Commercial Execution
Complete full garment cycle from unpacking and refill to steaming and ensure good garment care Operate fitting room and checkout areas according to best practices Contribute to a clean and tidy sales floor and back of house (including stockrooms) Support garment presentation, execution and maintain attractive merchandise displays, clear trends and stories according to visual and commercial guidelines Ensure good stock levels with replenishment routines on the sales floor Maintain in-store omni-service and tech services/tools (Instore Care App, Click & Collect, Smart Store, etc.) Support opening and closing of the store Follow all health and safety guidelines and legal requirements applicable to the role Qualifications
As a Sales Advisor, you’ll be passionate about fashion and everything we create in-store Motivated by giving customers a great experience You should be communicative, creative, curious, motivated, flexible, decisive, and action-oriented Enjoy working in a collaborative and dynamic environment Have sales experience in a dynamic, collaborative environment applicable to the role Experience working with customer service in fashion, retail or other service-related industries Why You’ll Love Working at H&M
We value diverse backgrounds and strive for inclusive, diverse and equitable workplaces We are a values-driven organization guided by our seven values Access to Colleague Resource Groups (CRGs) for community and networking opportunities Inclusive culture where you can be yourself at work Access to a large global talent community with opportunities for growth Comprehensive benefits including health insurance, wellness and family support programs, a company match retirement plan, paid leave and time off, including a community day to serve your local community Employee discount across H&M Group brands Additional Information
Job Status: Hourly, Non-Exempt EEOC Code: SLS Compensation: Sales Associates Pay Rate $13.00 per hour This job posting highlights the most critical responsibilities and requirements of the job and is not all-inclusive. There may be additional duties and responsibilities assigned at the company’s discretion. H&M is committed to reasonable accommodations for applicants with disabilities. If you require assistance or accommodation during the application or interview process, please contact recruitment_support@hm.com. We may collect information during the process as described in our Applicant Privacy Notice. For more information about our privacy notice and cookie practices, please refer to our notices and policies. Benefits & Inclusion
Staff discount card usable on all H&M Group brands in stores and online Participation in the H&M Incentive Program (HIP) and other local market benefits Inclusion & Diversity: diverse recruitment process and encouragement to apply without bias
#J-18808-Ljbffr