H&M
Overview
As a Sales Advisor, you'll be responsible for providing excellent customer service, welcoming & guiding customers through your store to actively sell our products and providing customers with support & guidance. You'll use your fashion and product knowledge to provide our customers with all the relevant information they need for the best experience. You'll also work on garment refill & care, presentation and contribute to a clean and tidy sales floor and back of house, working closely with the rest of your store team to deliver an excellent customer experience. A Day in the Life
Working at H&M means no two days are ever the same, but a typical day will include the following responsibilities* Customer Sales & Profit: Provide excellent customer service, welcoming & guiding customers through the store & omni experience where available, supporting them with direct customer service Engage with customers to provide excellent service Guide customers through fashion trends, stories & products in all areas of the store Promote and sell products to customers Actively promote the Customer Loyalty App (Hello Member) & in-store sustainability initiatives Represent the H&M brand positively during all customer interactions Support with commercial or operational actions to reach sales targets with the store management team Fashion & Trend Awareness
Keep up-to-date with fashion scene, trends, tendencies, styles, brands, products, competitors, and relevant influencers Share relevant information with customers using product & fashion knowledge Team & Development
Retain and share service, fashion and store operations knowledge with colleagues Follow procedures, routines, and legal requirements in all areas of the store Give & receive feedback with colleagues to learn, develop & support each other Participate in onboarding, introduction processes & trainings relevant for the role & future development Retail Operations / Visual & Commercial Execution
Complete full garment cycle from unpacking and refill to steaming and ensure good garment care Operate fitting room and checkout areas according to best practices Contribute to a clean and tidy sales floor and back of house (stockrooms) Support with garment presentation, execution and maintain attractive merchandise displays, clear trends & stories according to visual & commercial guidelines Ensure good stock levels with replenishment routines on the sales floor Maintain in-store omni services & in-store tech services/tools (Instore Care App, Click & Collect, Smart Store) Support with opening and closing of the store Follow all health & safety guidelines and legal requirements applicable to the role Who You Are
As a Sales Advisor, you are passionate about fashion and what we create in-store Motivated by giving customers a great experience You are communicative, creative and curious, motivated, flexible, decisive, and action-oriented Enjoy working in a collaborative and dynamic environment Have sales experience in a dynamic and collaborative environment that you can apply to your role Experience working with customer service in fashion, retail or other service-related industries Why You'll Love Working at H&M
We value diverse backgrounds and are inclusive in our recruitment We are a values-driven organization guided by our unique values Access to Colleague Resource Groups (CRGs) for community and networking We are an inclusive company where you can be yourself at work Access to a large global talent community with growth opportunities Comprehensive benefits including health insurance, wellness and family support programs, retirement plan, paid leave, and community day Employee discount at H&M and other brands in the group Additional Information
Job Status: Hourly, Non-Exempt EEOC Code: SLS Compensation: Sales Associates Pay Rate $17.25 per hour We are committed to providing reasonable accommodations for applicants with disabilities. If you require assistance or accommodation during the application or interview process, please contact recruitment_support@hm.com. Benefits: We offer attractive benefits with development opportunities, staff discount, and other incentive programs. Local markets may offer additional perks. Inclusion & Diversity: H&M is part of H&M Group and strives to create inclusive, diverse and equitable workplaces. We do not require a cover letter in the application process.
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As a Sales Advisor, you'll be responsible for providing excellent customer service, welcoming & guiding customers through your store to actively sell our products and providing customers with support & guidance. You'll use your fashion and product knowledge to provide our customers with all the relevant information they need for the best experience. You'll also work on garment refill & care, presentation and contribute to a clean and tidy sales floor and back of house, working closely with the rest of your store team to deliver an excellent customer experience. A Day in the Life
Working at H&M means no two days are ever the same, but a typical day will include the following responsibilities* Customer Sales & Profit: Provide excellent customer service, welcoming & guiding customers through the store & omni experience where available, supporting them with direct customer service Engage with customers to provide excellent service Guide customers through fashion trends, stories & products in all areas of the store Promote and sell products to customers Actively promote the Customer Loyalty App (Hello Member) & in-store sustainability initiatives Represent the H&M brand positively during all customer interactions Support with commercial or operational actions to reach sales targets with the store management team Fashion & Trend Awareness
Keep up-to-date with fashion scene, trends, tendencies, styles, brands, products, competitors, and relevant influencers Share relevant information with customers using product & fashion knowledge Team & Development
Retain and share service, fashion and store operations knowledge with colleagues Follow procedures, routines, and legal requirements in all areas of the store Give & receive feedback with colleagues to learn, develop & support each other Participate in onboarding, introduction processes & trainings relevant for the role & future development Retail Operations / Visual & Commercial Execution
Complete full garment cycle from unpacking and refill to steaming and ensure good garment care Operate fitting room and checkout areas according to best practices Contribute to a clean and tidy sales floor and back of house (stockrooms) Support with garment presentation, execution and maintain attractive merchandise displays, clear trends & stories according to visual & commercial guidelines Ensure good stock levels with replenishment routines on the sales floor Maintain in-store omni services & in-store tech services/tools (Instore Care App, Click & Collect, Smart Store) Support with opening and closing of the store Follow all health & safety guidelines and legal requirements applicable to the role Who You Are
As a Sales Advisor, you are passionate about fashion and what we create in-store Motivated by giving customers a great experience You are communicative, creative and curious, motivated, flexible, decisive, and action-oriented Enjoy working in a collaborative and dynamic environment Have sales experience in a dynamic and collaborative environment that you can apply to your role Experience working with customer service in fashion, retail or other service-related industries Why You'll Love Working at H&M
We value diverse backgrounds and are inclusive in our recruitment We are a values-driven organization guided by our unique values Access to Colleague Resource Groups (CRGs) for community and networking We are an inclusive company where you can be yourself at work Access to a large global talent community with growth opportunities Comprehensive benefits including health insurance, wellness and family support programs, retirement plan, paid leave, and community day Employee discount at H&M and other brands in the group Additional Information
Job Status: Hourly, Non-Exempt EEOC Code: SLS Compensation: Sales Associates Pay Rate $17.25 per hour We are committed to providing reasonable accommodations for applicants with disabilities. If you require assistance or accommodation during the application or interview process, please contact recruitment_support@hm.com. Benefits: We offer attractive benefits with development opportunities, staff discount, and other incentive programs. Local markets may offer additional perks. Inclusion & Diversity: H&M is part of H&M Group and strives to create inclusive, diverse and equitable workplaces. We do not require a cover letter in the application process.
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