ID Logistics US
Position
Sr. IT Warehouse Support Technician
at
ID Logistics US Overview
The Sr. IT Warehouse Support Technician maintains and supports computer systems and networks aiming for the highest functionality. They must have knowledge of warehouse processes, computer software, hardware, RF equipment and a variety of internet applications. The ideal candidate will have strong troubleshooting abilities and attention to detail. The goal is to build and maintain efficient operational performance within the warehouse to optimize the role of technology on business sustainability in a 3PL packaging and fulfillment warehouse. Work Location
This is an on-site role in the Chicago Metro area with an opportunity to work from home when possible. Work Schedule
First Shift: Monday - Friday, 8:30am - 5:00pm Work Travel
Up to 25% domestic travel. Compensation
Base pay range:
$80,000.00/yr - $85,000.00/yr . Competitive total rewards package including a performance-based bonus, with benefits including health, dental, and vision insurance, 401(k) matching, and more. Responsibilities
Develop and maintain local networks in ways that optimize performance Perform system trouble shooting and analysis of warehouse operational equipment and systems Develop strategies for short- and long-term goals to meet or exceed expectation of the warehouse operations Support PowerShell scripting/automating Own the relationship between technical operations and production operations Package software for installations on many computers at a time Ensure security and privacy of networks and computer systems Perform troubleshooting to diagnose and resolve problems Set up workstations with computers and necessary peripheral devices (routers, printers etc.) Check computer hardware (HDD, mouses, keyboards etc.) to ensure functionality Install and configure appropriate software and functions according to specifications Provide orientation and guidance to users on how to operate new software and computer equipment Maintain records/logs of repairs and fixes and maintenance schedule Identify computer or network equipment shortages and place orders Follow corporate and site-specific Good Manufacturing Practices and report noncompliance when observed Observe all company safety rules and assist in enforcement as appropriate Qualifications
Bachelor’s degree in Information Technology or Logistics desired, or equivalent experience Working knowledge of Windows 11 and Microsoft server product line, M365 Apps, TCP/IP, VPN technologies, data backup, virus protection, and network system monitoring Analytical thinker comfortable with managing technical operations Excellent diagnostic and problem-solving skills Outstanding organizational and time-management skills Excellent communication skills (verbal, written, and presentation) In-depth understanding of diverse computer systems and networks Good knowledge of internet security and data privacy principles Experience with ITSM systems such as ServiceNow 3+ years end user support experience 3+ years WMS experience desired (Manhattan preferred) Demonstrated experience supporting Nulogy applications and solutions Hands-on experience with MDM applications (Airwatch, Intune, etc.) Flexibility to share on-call support within a 24/7 operation IT Support – 2 to 5 years Seniority level
Associate Employment type
Full-time Job function
Information Technology and Customer Service Industries
Transportation, Logistics, Supply Chain and Storage Referrals increase your chances of interviewing at ID Logistics US by 2x Get notified about new Information Technology Support Technician jobs in
Chicago, IL .
#J-18808-Ljbffr
Sr. IT Warehouse Support Technician
at
ID Logistics US Overview
The Sr. IT Warehouse Support Technician maintains and supports computer systems and networks aiming for the highest functionality. They must have knowledge of warehouse processes, computer software, hardware, RF equipment and a variety of internet applications. The ideal candidate will have strong troubleshooting abilities and attention to detail. The goal is to build and maintain efficient operational performance within the warehouse to optimize the role of technology on business sustainability in a 3PL packaging and fulfillment warehouse. Work Location
This is an on-site role in the Chicago Metro area with an opportunity to work from home when possible. Work Schedule
First Shift: Monday - Friday, 8:30am - 5:00pm Work Travel
Up to 25% domestic travel. Compensation
Base pay range:
$80,000.00/yr - $85,000.00/yr . Competitive total rewards package including a performance-based bonus, with benefits including health, dental, and vision insurance, 401(k) matching, and more. Responsibilities
Develop and maintain local networks in ways that optimize performance Perform system trouble shooting and analysis of warehouse operational equipment and systems Develop strategies for short- and long-term goals to meet or exceed expectation of the warehouse operations Support PowerShell scripting/automating Own the relationship between technical operations and production operations Package software for installations on many computers at a time Ensure security and privacy of networks and computer systems Perform troubleshooting to diagnose and resolve problems Set up workstations with computers and necessary peripheral devices (routers, printers etc.) Check computer hardware (HDD, mouses, keyboards etc.) to ensure functionality Install and configure appropriate software and functions according to specifications Provide orientation and guidance to users on how to operate new software and computer equipment Maintain records/logs of repairs and fixes and maintenance schedule Identify computer or network equipment shortages and place orders Follow corporate and site-specific Good Manufacturing Practices and report noncompliance when observed Observe all company safety rules and assist in enforcement as appropriate Qualifications
Bachelor’s degree in Information Technology or Logistics desired, or equivalent experience Working knowledge of Windows 11 and Microsoft server product line, M365 Apps, TCP/IP, VPN technologies, data backup, virus protection, and network system monitoring Analytical thinker comfortable with managing technical operations Excellent diagnostic and problem-solving skills Outstanding organizational and time-management skills Excellent communication skills (verbal, written, and presentation) In-depth understanding of diverse computer systems and networks Good knowledge of internet security and data privacy principles Experience with ITSM systems such as ServiceNow 3+ years end user support experience 3+ years WMS experience desired (Manhattan preferred) Demonstrated experience supporting Nulogy applications and solutions Hands-on experience with MDM applications (Airwatch, Intune, etc.) Flexibility to share on-call support within a 24/7 operation IT Support – 2 to 5 years Seniority level
Associate Employment type
Full-time Job function
Information Technology and Customer Service Industries
Transportation, Logistics, Supply Chain and Storage Referrals increase your chances of interviewing at ID Logistics US by 2x Get notified about new Information Technology Support Technician jobs in
Chicago, IL .
#J-18808-Ljbffr