GameStop
Full Time Assistant Store Manager (Store 4669)
GameStop, Buffalo, New York, United States, 14266
Overview
Full Time Assistant Store Manager (Store 4669) at GameStop. Join to apply for the Full Time Assistant Store Manager (Store 4669) role at GameStop. At GameStop, we are committed to providing exceptional service and delivering the latest and greatest in gaming products to our customers. As a leading global retailer of video games, electronics, and gaming merchandise, we take pride in offering a wide range of products that cater to the needs and desires of gamers worldwide. Our mission is to create unforgettable experiences for our customers by constantly pushing the boundaries of what\'s possible. Whether you\'re a hardcore gamer or just starting out, we\'ve got something for everyone. Join us in our mission to shape the future of gaming and bring the best gaming products to the world! Working with minimal supervision, the Assistant Store Manager supports the Store Manager in all facets of store operations. Using elements of GameStop\'s buy, sell, trade, and reservation business model, the Circle of Life, the Assistant Store Manager develops and promotes a sales culture by creating individualized and complete solutions for every guest and providing outstanding guest service experiences through professional conduct and shared passion for gaming. You will be responsible for ensuring that products are easy to see and buy, building sales by sharing product and gaming knowledge with guests, providing a clean, organized environment in which to shop, and growing guest loyalty and repeat business. This position supervises Sales Associates and Retail Keyholders in the absence of the Store Manager. Responsibilities
Provide best-in-class guest service: promptly greet guests; respond to guest questions/concerns quickly, effectively, and courteously; assist guests with meeting their video gaming needs; inform guests of special promotions; recommend additional items as appropriate; apply all selling behaviors during every transaction and thank every guest for shopping at GameStop; prioritize guests over tasks and demonstrate that commitment by circulating throughout the store. Support the total shopping environment, including visual and operational elements, current sales initiatives, and the guest relationships that lead to sales and repeat business. Promptly and accurately process guest purchases/return transactions using Point-of-Sale (POS) system; ensure correct changes, receipts, and top-notch guest service. Respond to guest comments or questions in person or on the phone; escalate customer issues and complaints to the Store Manager as needed. Promote GameStop\'s guest benefits, including new title reservations, trade-in programs, and Pro Rewards loyalty program. Assist the Store Manager with setting guest service expectations for store associates and training store associates in policies, procedures, practices, and guidelines. Observe associate performance, provide feedback, address unsatisfactory performance as directed, and align with company expectations. Provide recognition and feedback to store associates; input feedback into the HR system in partnership with the Store Manager. Ensure associates complete onboarding, job training, and compliance training prior to opening/closing shifts; knowledge of policies, inventory control, loss prevention, safety, financial protocol, and ethics. Schedule store associates, manage breaks and meals, supervise staffing to maintain guest service levels. Approve payroll, manage paid time off, and verify time worked for associates. Maintain store cleanliness, organization, and merchandising per guidelines; ensure fixtures and equipment are in proper working order. Fulfill Omni-Channel orders daily. Protect company assets through inventory control and loss prevention; inspect packages as needed and report concerns to the Store Manager. Support sales, profit, and shrink goals; complete administrative duties. Perform inventory counts, restock merchandise, and ensure products are represented and organized on the floor. Count, balance, and reconcile daily transaction totals; complete closeout paperwork and bank deposits per guidelines. Verify shipments for discrepancies; conduct inventories and communicate issues to management. Process defectives/recalls and stock pulls promptly with proper labeling and packing. Maintain safety awareness; report injuries per guidelines. Maintain organized records/files and ensure manuals are up to date. Supervise and delegate tasks to Sales Associates and Retail Keyholders in the Store Manager\'s absence. Adhere to all company policies and procedures, including the Associate Handbook and Code of Standards, Ethics & Conduct. Open and close procedures adherence. Qualifications
Must provide proof of identity and eligibility to work in the United States. Must be at least 18 years old. High school diploma or equivalent required; associate\'s or bachelor\'s degree in business, marketing, merchandising, or related field preferred. 6 months of retail management experience preferred. 2 years of retail sales, guest service, and/or management experience preferred. Video game knowledge preferred. Key Job Skills and Abilities
Outgoing and welcoming personality with strong people skills. Provide genuine and individualized assistance to every guest. Clear verbal and written communication and listening skills; bilingual English/Spanish preferred. Ability to work in a fast-paced environment and meet objectives. Work independently and as part of a team; perform tasks timely. Meet performance expectations including attendance, safety, and respectfulness. Operate POS system; basic mathematics and alphabetizing skills. Complete required paperwork properly and follow written or verbal instructions. Flexible schedule, including nights, weekends, and some holidays; minimum 3 days/week availability. Ability to manage pressure, be a problem solver, and maintain guest focus. Reliable, trustworthy, and able to exercise good judgment. Able to stand for extended periods and lift up to 30 lbs. Working understanding of military ranks and insignia (where applicable). Job descriptions are subject to change at any time based on business conditions/needs, including changes to the essential duties, qualifications, and/or skills. GameStop is an equal opportunity employer and provides reasonable accommodations to qualified individuals under applicable law. This position accepts applications on an ongoing basis. Candidates should express their interest by clicking APPLY. Pay $18.25 - $22.25 Employment type
Full-time Job function
Sales and Business Development Industry
Retail Niagara-on-the-Lake, Ontario, Canada • 1 month ago
#J-18808-Ljbffr
Full Time Assistant Store Manager (Store 4669) at GameStop. Join to apply for the Full Time Assistant Store Manager (Store 4669) role at GameStop. At GameStop, we are committed to providing exceptional service and delivering the latest and greatest in gaming products to our customers. As a leading global retailer of video games, electronics, and gaming merchandise, we take pride in offering a wide range of products that cater to the needs and desires of gamers worldwide. Our mission is to create unforgettable experiences for our customers by constantly pushing the boundaries of what\'s possible. Whether you\'re a hardcore gamer or just starting out, we\'ve got something for everyone. Join us in our mission to shape the future of gaming and bring the best gaming products to the world! Working with minimal supervision, the Assistant Store Manager supports the Store Manager in all facets of store operations. Using elements of GameStop\'s buy, sell, trade, and reservation business model, the Circle of Life, the Assistant Store Manager develops and promotes a sales culture by creating individualized and complete solutions for every guest and providing outstanding guest service experiences through professional conduct and shared passion for gaming. You will be responsible for ensuring that products are easy to see and buy, building sales by sharing product and gaming knowledge with guests, providing a clean, organized environment in which to shop, and growing guest loyalty and repeat business. This position supervises Sales Associates and Retail Keyholders in the absence of the Store Manager. Responsibilities
Provide best-in-class guest service: promptly greet guests; respond to guest questions/concerns quickly, effectively, and courteously; assist guests with meeting their video gaming needs; inform guests of special promotions; recommend additional items as appropriate; apply all selling behaviors during every transaction and thank every guest for shopping at GameStop; prioritize guests over tasks and demonstrate that commitment by circulating throughout the store. Support the total shopping environment, including visual and operational elements, current sales initiatives, and the guest relationships that lead to sales and repeat business. Promptly and accurately process guest purchases/return transactions using Point-of-Sale (POS) system; ensure correct changes, receipts, and top-notch guest service. Respond to guest comments or questions in person or on the phone; escalate customer issues and complaints to the Store Manager as needed. Promote GameStop\'s guest benefits, including new title reservations, trade-in programs, and Pro Rewards loyalty program. Assist the Store Manager with setting guest service expectations for store associates and training store associates in policies, procedures, practices, and guidelines. Observe associate performance, provide feedback, address unsatisfactory performance as directed, and align with company expectations. Provide recognition and feedback to store associates; input feedback into the HR system in partnership with the Store Manager. Ensure associates complete onboarding, job training, and compliance training prior to opening/closing shifts; knowledge of policies, inventory control, loss prevention, safety, financial protocol, and ethics. Schedule store associates, manage breaks and meals, supervise staffing to maintain guest service levels. Approve payroll, manage paid time off, and verify time worked for associates. Maintain store cleanliness, organization, and merchandising per guidelines; ensure fixtures and equipment are in proper working order. Fulfill Omni-Channel orders daily. Protect company assets through inventory control and loss prevention; inspect packages as needed and report concerns to the Store Manager. Support sales, profit, and shrink goals; complete administrative duties. Perform inventory counts, restock merchandise, and ensure products are represented and organized on the floor. Count, balance, and reconcile daily transaction totals; complete closeout paperwork and bank deposits per guidelines. Verify shipments for discrepancies; conduct inventories and communicate issues to management. Process defectives/recalls and stock pulls promptly with proper labeling and packing. Maintain safety awareness; report injuries per guidelines. Maintain organized records/files and ensure manuals are up to date. Supervise and delegate tasks to Sales Associates and Retail Keyholders in the Store Manager\'s absence. Adhere to all company policies and procedures, including the Associate Handbook and Code of Standards, Ethics & Conduct. Open and close procedures adherence. Qualifications
Must provide proof of identity and eligibility to work in the United States. Must be at least 18 years old. High school diploma or equivalent required; associate\'s or bachelor\'s degree in business, marketing, merchandising, or related field preferred. 6 months of retail management experience preferred. 2 years of retail sales, guest service, and/or management experience preferred. Video game knowledge preferred. Key Job Skills and Abilities
Outgoing and welcoming personality with strong people skills. Provide genuine and individualized assistance to every guest. Clear verbal and written communication and listening skills; bilingual English/Spanish preferred. Ability to work in a fast-paced environment and meet objectives. Work independently and as part of a team; perform tasks timely. Meet performance expectations including attendance, safety, and respectfulness. Operate POS system; basic mathematics and alphabetizing skills. Complete required paperwork properly and follow written or verbal instructions. Flexible schedule, including nights, weekends, and some holidays; minimum 3 days/week availability. Ability to manage pressure, be a problem solver, and maintain guest focus. Reliable, trustworthy, and able to exercise good judgment. Able to stand for extended periods and lift up to 30 lbs. Working understanding of military ranks and insignia (where applicable). Job descriptions are subject to change at any time based on business conditions/needs, including changes to the essential duties, qualifications, and/or skills. GameStop is an equal opportunity employer and provides reasonable accommodations to qualified individuals under applicable law. This position accepts applications on an ongoing basis. Candidates should express their interest by clicking APPLY. Pay $18.25 - $22.25 Employment type
Full-time Job function
Sales and Business Development Industry
Retail Niagara-on-the-Lake, Ontario, Canada • 1 month ago
#J-18808-Ljbffr