GameStop
Full Time Assistant Store Manager (Store 4665)
GameStop, Buffalo, New York, United States, 14266
Overview
Join to apply for the Full Time Assistant Store Manager (Store 4665) role at
GameStop .
At GameStop, we are committed to providing exceptional service and delivering the latest and greatest in gaming products to our customers. As a leading global retailer of video games, electronics, and gaming merchandise, we take pride in offering a wide range of products that cater to the needs and desires of gamers worldwide. Our mission is to create unforgettable experiences for our customers by constantly pushing the boundaries of what\'s possible. Whether you\'re a hardcore gamer or just starting out, we\'ve got something for everyone. Join us in our mission to shape the future of gaming and bring the best gaming products to the world!
Responsibilities
Working with minimal supervision, the Assistant Store Manager supports the Store Manager in all facets of store operations. Using elements of GameStop\'s buy, sell, trade, and reservation business model, the Circle of Life, the Assistant Store Manager develops and promotes a sales culture by creating individualized and complete solutions for every guest and providing outstanding guest service experiences through professional conduct and shared passion for gaming. You will be responsible for ensuring that products are easy to see and buy, building sales by sharing product and gaming knowledge with guests, providing a clean, organized environment in which to shop, and growing guest loyalty and repeat business. This position supervises Sales Associates and Retail Keyholders in the absence of the Store Manager.
Provide best-in-class guest service: promptly greet guests; respond to guest questions/concerns quickly, effectively, and courteously; assist guests with meeting their video gaming needs; inform guests of special promotions; recommend additional items as appropriate; apply all selling behaviors during every transaction and thank every guest for shopping at GameStop; prioritize guests over tasks and demonstrate that commitment by circulating throughout the store.
Support the total shopping environment, including visual and operational elements, current sales initiatives, and the guest relationships that lead to sales and repeat business.
Promptly and accurately process guest purchases/return transactions using the Point-of-Sale (POS) system, including handling changes, bagging merchandise, and providing receipts while maintaining top-notch guest service.
Respond to guest comments or questions in person or on the phone; answer calls promptly, courteously, and professionally; escalate customer issues and complaints to the Store Manager when appropriate and in a timely manner.
Promote GameStop’s guest benefits, such as the new title reservations program, trade-in program, and Pro Rewards guest loyalty program.
Assist the Store Manager with setting guest service expectations for store associates and training store associates in all aspects of their job responsibilities, including company/store policies, procedures, practices, and guidelines.
Observe associate performance, provide timely feedback, and address unsatisfactory performance as directed, ensuring alignment with company and store guest service expectations.
Provide recognition and feedback to store associates; regularly input written feedback into the Workday / HR service management system in partnership with the Store Manager.
In partnership with the Store Manager, ensure store associates have completed onboarding, job training, and compliance training prior to opening or closing a shift; ensure associates know all aspects of their jobs, including policies, inventory control and loss prevention practices, safety best practices, financial protocol, and ethical responsibilities.
Schedule store associates to follow scheduling guidelines, account for breaks and meals, and supervise staffing to ensure optimum guest service at all times.
Approve payroll, enter paid time off, and verify that associates are paid for all time worked.
Maintain a clean, organized store environment and ensure all store fixtures and equipment are in proper working order.
Ensure Omni-Channel orders are fulfilled and shipped daily.
Protect company assets through effective inventory control and loss prevention practices; communicate any concerns to the Store Manager.
Support the store team in meeting and exceeding sales, profit, and shrink goals and complete required administrative and operational duties.
Perform store inventory counts, stock/restock merchandise, and move products from the stock room to the sales floor to ensure products are represented and organized.
Count, balance, and reconcile daily transaction totals in the POS system; complete closeout paperwork and bank deposits daily or per guidelines.
Verify shipments for discrepancies/shortages and record discrepancies in the POS system; conduct inventories and communicate discrepancies to the Store Manager/District Manager.
Process defectives/recalls and stock pulls accurately and promptly, ensuring boxes are labeled and include packing lists.
Maintain awareness of associate and guest safety; address potentially hazardous situations and report injuries per company guidelines.
Assist in maintaining store records/files and keep manuals up to date.
Supervise and delegate tasks to Sales Associates and Retail Keyholders in the absence of the Store Manager.
Adhere to GameStop policies and procedures, including the Associate Handbook and the Code of Standards, Ethics & Conduct.
Adhere to opening and closing procedures.
Qualifications
Must provide proof of identity and eligibility to legally work in the United States.
Must be at least 18 years old.
High school diploma or equivalent required; associate’s or accredited bachelor’s degree with an emphasis in business, marketing, merchandising, or related field preferred.
At least 6 months of retail management experience preferred.
At least 2 years of retail sales, guest service, and/or management experience preferred.
Video game knowledge preferred.
Key Skills and Abilities
Possess an outgoing and welcoming personality with strong people skills.
Provide genuine and individualized assistance to every guest during every visit.
Demonstrate clear verbal and written communication and listening skills in English; bilingual English/Spanish is preferred.
Achieve objectives in a fast-paced, rapidly changing environment.
Work independently and within a team to perform tasks in a timely manner.
Meet performance expectations, including attendance, personal appearance, safety, and respectful workplace.
Operate Point-of-Sale (POS) computer system.
Possess basic mathematics and alphabetizing skills.
Complete required paperwork properly.
Carry out instructions furnished in written, oral or diagram form.
Execute financial tasks in strict accordance with company policy.
Be able to work a flexible schedule, including nights, weekends, and some holidays (minimum 3 days/week).
Constructively manage pressure and adapt to stressful situations while maintaining quality guest interactions.
Be reliable and trustworthy; exercise good judgment.
Able to work alone and stand/move throughout the store for extended periods.
Ability to lift up to 30 lbs. and handle related physical requirements.
On occasion, have knowledge of military ranks and insignia (where applicable).
EEO Statement Job descriptions are subject to change at any time based on business conditions/needs, including changes to the essential job duties, qualifications, and/or key job skills and abilities consistent with the position’s purpose. GameStop provides equal employment opportunities to all applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity and expression, marital or military status. GameStop provides reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local law.
Apply This position accepts applications on an ongoing basis. Candidates should express their interest by clicking APPLY.
Pay $18.25 - $22.25
Job Details
Seniority level: Mid-Senior level
Employment type: Full-time
Job function: Sales and Business Development
Industries: Retail
Location: Tonawanda, NY
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GameStop .
At GameStop, we are committed to providing exceptional service and delivering the latest and greatest in gaming products to our customers. As a leading global retailer of video games, electronics, and gaming merchandise, we take pride in offering a wide range of products that cater to the needs and desires of gamers worldwide. Our mission is to create unforgettable experiences for our customers by constantly pushing the boundaries of what\'s possible. Whether you\'re a hardcore gamer or just starting out, we\'ve got something for everyone. Join us in our mission to shape the future of gaming and bring the best gaming products to the world!
Responsibilities
Working with minimal supervision, the Assistant Store Manager supports the Store Manager in all facets of store operations. Using elements of GameStop\'s buy, sell, trade, and reservation business model, the Circle of Life, the Assistant Store Manager develops and promotes a sales culture by creating individualized and complete solutions for every guest and providing outstanding guest service experiences through professional conduct and shared passion for gaming. You will be responsible for ensuring that products are easy to see and buy, building sales by sharing product and gaming knowledge with guests, providing a clean, organized environment in which to shop, and growing guest loyalty and repeat business. This position supervises Sales Associates and Retail Keyholders in the absence of the Store Manager.
Provide best-in-class guest service: promptly greet guests; respond to guest questions/concerns quickly, effectively, and courteously; assist guests with meeting their video gaming needs; inform guests of special promotions; recommend additional items as appropriate; apply all selling behaviors during every transaction and thank every guest for shopping at GameStop; prioritize guests over tasks and demonstrate that commitment by circulating throughout the store.
Support the total shopping environment, including visual and operational elements, current sales initiatives, and the guest relationships that lead to sales and repeat business.
Promptly and accurately process guest purchases/return transactions using the Point-of-Sale (POS) system, including handling changes, bagging merchandise, and providing receipts while maintaining top-notch guest service.
Respond to guest comments or questions in person or on the phone; answer calls promptly, courteously, and professionally; escalate customer issues and complaints to the Store Manager when appropriate and in a timely manner.
Promote GameStop’s guest benefits, such as the new title reservations program, trade-in program, and Pro Rewards guest loyalty program.
Assist the Store Manager with setting guest service expectations for store associates and training store associates in all aspects of their job responsibilities, including company/store policies, procedures, practices, and guidelines.
Observe associate performance, provide timely feedback, and address unsatisfactory performance as directed, ensuring alignment with company and store guest service expectations.
Provide recognition and feedback to store associates; regularly input written feedback into the Workday / HR service management system in partnership with the Store Manager.
In partnership with the Store Manager, ensure store associates have completed onboarding, job training, and compliance training prior to opening or closing a shift; ensure associates know all aspects of their jobs, including policies, inventory control and loss prevention practices, safety best practices, financial protocol, and ethical responsibilities.
Schedule store associates to follow scheduling guidelines, account for breaks and meals, and supervise staffing to ensure optimum guest service at all times.
Approve payroll, enter paid time off, and verify that associates are paid for all time worked.
Maintain a clean, organized store environment and ensure all store fixtures and equipment are in proper working order.
Ensure Omni-Channel orders are fulfilled and shipped daily.
Protect company assets through effective inventory control and loss prevention practices; communicate any concerns to the Store Manager.
Support the store team in meeting and exceeding sales, profit, and shrink goals and complete required administrative and operational duties.
Perform store inventory counts, stock/restock merchandise, and move products from the stock room to the sales floor to ensure products are represented and organized.
Count, balance, and reconcile daily transaction totals in the POS system; complete closeout paperwork and bank deposits daily or per guidelines.
Verify shipments for discrepancies/shortages and record discrepancies in the POS system; conduct inventories and communicate discrepancies to the Store Manager/District Manager.
Process defectives/recalls and stock pulls accurately and promptly, ensuring boxes are labeled and include packing lists.
Maintain awareness of associate and guest safety; address potentially hazardous situations and report injuries per company guidelines.
Assist in maintaining store records/files and keep manuals up to date.
Supervise and delegate tasks to Sales Associates and Retail Keyholders in the absence of the Store Manager.
Adhere to GameStop policies and procedures, including the Associate Handbook and the Code of Standards, Ethics & Conduct.
Adhere to opening and closing procedures.
Qualifications
Must provide proof of identity and eligibility to legally work in the United States.
Must be at least 18 years old.
High school diploma or equivalent required; associate’s or accredited bachelor’s degree with an emphasis in business, marketing, merchandising, or related field preferred.
At least 6 months of retail management experience preferred.
At least 2 years of retail sales, guest service, and/or management experience preferred.
Video game knowledge preferred.
Key Skills and Abilities
Possess an outgoing and welcoming personality with strong people skills.
Provide genuine and individualized assistance to every guest during every visit.
Demonstrate clear verbal and written communication and listening skills in English; bilingual English/Spanish is preferred.
Achieve objectives in a fast-paced, rapidly changing environment.
Work independently and within a team to perform tasks in a timely manner.
Meet performance expectations, including attendance, personal appearance, safety, and respectful workplace.
Operate Point-of-Sale (POS) computer system.
Possess basic mathematics and alphabetizing skills.
Complete required paperwork properly.
Carry out instructions furnished in written, oral or diagram form.
Execute financial tasks in strict accordance with company policy.
Be able to work a flexible schedule, including nights, weekends, and some holidays (minimum 3 days/week).
Constructively manage pressure and adapt to stressful situations while maintaining quality guest interactions.
Be reliable and trustworthy; exercise good judgment.
Able to work alone and stand/move throughout the store for extended periods.
Ability to lift up to 30 lbs. and handle related physical requirements.
On occasion, have knowledge of military ranks and insignia (where applicable).
EEO Statement Job descriptions are subject to change at any time based on business conditions/needs, including changes to the essential job duties, qualifications, and/or key job skills and abilities consistent with the position’s purpose. GameStop provides equal employment opportunities to all applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity and expression, marital or military status. GameStop provides reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local law.
Apply This position accepts applications on an ongoing basis. Candidates should express their interest by clicking APPLY.
Pay $18.25 - $22.25
Job Details
Seniority level: Mid-Senior level
Employment type: Full-time
Job function: Sales and Business Development
Industries: Retail
Location: Tonawanda, NY
#J-18808-Ljbffr