StepStone Hospitality
Part Time Front Desk Agent/Larkspur Landing
StepStone Hospitality, Providence, Rhode Island, us, 02912
Overview
Assist Guest Service Agents and Front Office leadership with the checking in and checking out of guests. Respond to guest inquiries in a timely, friendly and efficient manner. Provide driving and/or walking directions to guests to local destinations. Ensure a high level of product knowledge of the hotel, including directions, hours of outlet operation, hotel services, hotel events and local and community events and attractions. Assist fellow team members and other departments wherever necessary to maintain positive working relationships. Provide or obtain accurate information. Must be able to handle any complaints with confidence. Open availability - to include weekends and holidays.
Responsibilities
Greet guests upon arrival with a warm and friendly demeanor.
Handle check-in and check-out processes efficiently.
Manage reservations, including modifications and cancellations.
Respond to guest inquiries via phone, email, or in-person with professionalism.
Assist guests with special requests and provide information about hotel amenities and local attractions.
Address any guest complaints or issues promptly to ensure satisfaction.
Maintain accurate records of guest interactions and transactions.
Collaborate with other departments to enhance the overall guest experience.
Qualifications
Strong phone etiquette to effectively communicate with guests.
Experience in guest services within a resort or hotel setting is preferred.
Excellent front desk management abilities to handle multiple tasks simultaneously.
Proficient in hospitality management practices to ensure quality service delivery.
Multilingual skills are a plus, enhancing communication with diverse guests.
Strong customer service orientation with a focus on guest relations.
Ability to work well under pressure while maintaining a positive attitude.
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Responsibilities
Greet guests upon arrival with a warm and friendly demeanor.
Handle check-in and check-out processes efficiently.
Manage reservations, including modifications and cancellations.
Respond to guest inquiries via phone, email, or in-person with professionalism.
Assist guests with special requests and provide information about hotel amenities and local attractions.
Address any guest complaints or issues promptly to ensure satisfaction.
Maintain accurate records of guest interactions and transactions.
Collaborate with other departments to enhance the overall guest experience.
Qualifications
Strong phone etiquette to effectively communicate with guests.
Experience in guest services within a resort or hotel setting is preferred.
Excellent front desk management abilities to handle multiple tasks simultaneously.
Proficient in hospitality management practices to ensure quality service delivery.
Multilingual skills are a plus, enhancing communication with diverse guests.
Strong customer service orientation with a focus on guest relations.
Ability to work well under pressure while maintaining a positive attitude.
#J-18808-Ljbffr