Front of House Manager

2 days ago Be among the first 25 applicants “The conductor’s job is to help others shine.” - Gustavo Dudamel Position Overview The FOH Manager at High Dive is the conductor of the guest‑facing experience, ensuring that every touchpoint — from morning coffee service to late‑night cocktails — flows seamlessly. This role bridges leadership and service, working shoulder‑to‑shoulder with the FOH team while overseeing scheduling, training, guest relations, and real‑time floor management. The FOH Manager is a culture‑keeper, problem solver, and operations driver, maintaining High Dive’s inclusive, music‑forward personality while hitting performance and service standards. Key Responsibilities Leadership & Service Oversight Lead, coach, and motivate FOH staff during all shifts. Monitor and maintain service standards, stepping in to assist during peak periods. Handle guest concerns quickly and effectively to ensure a positive resolution. Staff Development & Training Conduct pre‑shift meetings to align the team on daily priorities, menu features, and service updates. Support ongoing training for FOH roles, reinforcing High Dive standards and hospitality culture. Mentor high‑performing staff for future leadership roles. Operations & Coordination Manage FOH scheduling in alignment with sales forecasts and labor budgets. Ensure accurate POS operation, payment handling, and shift paperwork. Coordinate with BOH leadership to ensure smooth order flow and timely service. Venue Readiness & Atmosphere Oversee daily opening and closing procedures for all guest‑facing areas. Ensure that music, lighting, and ambiance match the time of day and service style. Maintain cleanliness, organization, and safety across all FOH spaces. Skills & Qualities Proven FOH leadership experience, ideally in a high‑volume café, bar, or restaurant. Exceptional communication and interpersonal skills. Strong situational awareness and problem‑solving ability. Comfort balancing hands‑on service with leadership duties. Appreciation for music culture and its role in guest experience. Flexible schedule spanning mornings, evenings, weekends, and special events. Works closely with the Operations Director, Executive Kitchen Manager, and FOH team leads. Key liaison between FOH and BOH to maintain flow and guest satisfaction. Performance Metrics Quality Maintains High Dive’s service, beverage, and atmosphere standards across all FOH operations. Guest Experience Creates a welcoming, inclusive, and memorable environment for every guest. Speed & Flow Ensures efficient service transitions throughout the day without compromising hospitality. Station Readiness Oversees readiness of all FOH stations before, during, and after shifts. Coordinates seamlessly between FOH and BOH teams for smooth operations. Adjusts staffing, service flow, and approach in real time based on guest volume and events. Brand Representation Embodies High Dive’s inclusive, music‑driven personality in leadership and guest interaction. Seniority level

Seniority level Mid-Senior level Employment type

Employment type Full-time Job function

Job function Management and Manufacturing Industries Retail Referrals increase your chances of interviewing at Lakeview Marina BHM by 2x Get notified about new Front of House Manager jobs in

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